Experienced Product Principal - Customer Experience Leader - Remote Opportunity at arenaflex

Introduction to arenaflex and the Industry arenaflex is a dynamic and innovative company that is revolutionizing the way businesses operate and interact with their customers. As a leader in the industry, we are committed to delivering exceptional customer experiences through the production of high-quality products. With a career at arenaflex, you can be yourself and be part of something bigger. Our company culture values diversity, inclusivity, and creativity, and we are dedicated to helping our employees grow and develop in their careers. Job Overview The Product Principal - Customer Experience position at arenaflex is a unique opportunity for a highly skilled and experienced professional to join our team and make a significant impact on our business. As a Product Principal, you will be responsible for connecting strategies and defining scope across multiple product teams and domains, with a focus on delivering business value and driving sales, improving efficiency, and enhancing customer satisfaction. You will work closely with Product Directors and cross-functional program leaders to guide in-depth business reviews, communicate and present across all levels of the organization, and drive change management and process improvement. Key Responsibilities Delivery and Execution (10%) : Coordinate with Distinguished Engineers, User Experience Principals, and impacted teams to ensure that the path to scope is known and aligned. Review recommended solutions and work of product teams to ensure that products are aligned with company, stakeholder, and end-user priorities. Strategy and Planning (60%) : Partner with Cross-Functional Programs or Technology Portfolios to align outcomes. Cascade context up to leadership and strategy down to balanced teams using OKRs. Lead cross-functional discovery by partnering with UX Principals, Distinguished Engineers (DEs), and balanced teams. Create, coordinate, and sequence activities to ensure alignment across impacted teams. Provide visibility of the work by providing a holistic roadmap with dependencies. Team and Stakeholder (30%) : Partner with leadership to represent the portfolio during enterprise planning, coordination, and discovery. Foster collaboration across multiple teams and portfolios to drive value and identify and resolve impediments. Manage cross-functional team and stakeholder expectations to ensure that scoping aligns with product strategy and provide education to requestors to determine prioritization based on tangible benefits and/or user experience. Essential and Preferred Qualifications To be successful in this role, you will need to have a strong background in product management, with a focus on customer experience. You should have excellent written and verbal communication skills, with the ability to convey complex or technical ideas and processes in easy-to-understand terms to diverse audiences. You should also have demonstrated ability to collaborate and work effectively with cross-functional teams, with a strong understanding of business insights and the ability to drive vision and purpose. Minimum Qualifications : Must be eighteen years of age or older. Must be legally permitted to work in the United States. Bachelor's degree program or equivalent degree in a field of study related to the job. 8 years of work experience. Preferred Qualifications : Working knowledge of Microsoft Office Suite. Working knowledge of presentation software (e.g., Microsoft PowerPoint). 2+ years of previous leadership experience. Demonstrated ability to collaborate and work effectively with cross-functional teams. Ability to convey complex or technical ideas and processes in easy-to-understand terms to diverse audiences. Excellent written and verbal communication skills. Skills and Competencies To be successful in this role, you will need to have a range of skills and competencies, including: Business Insights: The ability to understand and analyze business data and trends to inform product decisions. Drives Vision and Purpose: The ability to develop and communicate a clear vision and purpose for the product team. Manages Ambiguity: The ability to work effectively in a fast-paced and rapidly changing environment. Nimble Learning: The ability to quickly learn and adapt to new technologies and processes. Self-Development: The ability to take ownership of your own development and growth. Collaborates: The ability to work effectively with cross-functional teams to achieve common goals. Cultivates Innovation: The ability to encourage and support innovation and creativity within the product team. Manages Complexity: The ability to manage complex projects and prioritize tasks effectively. Situational Adaptability: The ability to adapt to changing circumstances and priorities. Balances Stakeholders: The ability to balance the needs and expectations of different stakeholders. Communicates Effectively: The ability to communicate clearly and effectively with diverse audiences. Customer Focus: The ability to understand and meet the needs of customers. Drives Results: The ability to drive results and achieve goals. Interpersonal Savvy: The ability to build and maintain effective relationships with colleagues and stakeholders. Organizational Savvy: The ability to understand and navigate the organization effectively. Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to helping our employees grow and develop in their careers. As a Product Principal, you will have access to a range of training and development opportunities, including mentorship programs, leadership development courses, and industry conferences. You will also have the opportunity to work with a talented and experienced team of professionals who are passionate about delivering exceptional customer experiences. Work Environment and Company Culture arenaflex is a dynamic and innovative company that values diversity, inclusivity, and creativity. Our company culture is built on a foundation of respect, empathy, and open communication. We believe in empowering our employees to take ownership of their work and to make decisions that align with our company values. We also believe in recognizing and rewarding outstanding performance and contributions to the company. Compensation, Perks, and Benefits arenaflex offers a competitive compensation package, including a salary range of $125,000 - $250,000 per year, depending on experience and location. We also offer a range of perks and benefits, including health insurance, retirement savings plans, and paid time off. Our company culture values work-life balance, and we offer flexible working arrangements to support our employees in achieving their personal and professional goals. Conclusion If you are a highly skilled and experienced product management professional who is passionate about delivering exceptional customer experiences, we encourage you to apply for the Product Principal - Customer Experience position at arenaflex. This is a unique opportunity to join a dynamic and innovative company and to make a significant impact on our business. With a competitive compensation package, a range of training and development opportunities, and a company culture that values diversity, inclusivity, and creativity, arenaflex is the perfect place to take your career to the next level. Apply now to join our team and be part of something bigger! Apply for this job