Experienced Customer Service and Seller Operations Associate - Nights and Weekends (Full Time) for Live Event Industry

Introduction to arenaflex arenaflex is a leading player in the live event industry, providing a platform for buyers and sellers to come together and enjoy unforgettable experiences. As a company, we pride ourselves on delivering elite service to both our sellers and customers, ensuring that every interaction with our brand is nothing short of exceptional. Our mission is to create a seamless and enjoyable experience for all parties involved, and we are looking for talented individuals to join our team and help us achieve this goal. The Opportunity As a Customer Service and Seller Operations Associate at arenaflex, you will play a vital role in managing transactions and relationships with our valued sellers and customers. You will be the primary point of contact for a broad range of event and order-related questions, working to ensure that we are providing the highest level of service to both our sellers and customers. This is a unique opportunity to join a dynamic team and contribute to the success of our company, while also developing your skills and knowledge in the live event industry. Key Responsibilities As a Customer Service and Seller Operations Associate, your key responsibilities will include: Taking calls and responding to emails from sellers and customers on a wide range of event and order-related questions Working to ensure that we are providing elite service to both our sellers and customers, resolving issues fairly and constructively Investigating instances where customer experience has been affected, determining where fault lies, and resolving issues in a timely and professional manner Handling day-to-day interactions with sellers beyond the scope of traditional customer service responsibilities Navigating order queues and determining what requires attention to provide real-time assistance Managing in-bound seller calls regarding a wide range of questions and monitoring open and pending orders to ensure timely confirmation by ticket sellers Role Expectations and Progression As a Customer Service and Seller Operations Associate, your role expectations will progress as follows: First 30 Days Complete new hire orientation, gaining the knowledge and resources about how arenaflex operates and the live event industry you need to be successful Learn how ticket marketplaces operate and how you’ll contribute to providing great experiences for our customers Gain industry knowledge, experience, and critical thinking to proactively identify potential order issues and find solutions to problems 60 Days In Investigate instances in which customer experience has been affected, determine where fault lies, and resolve issues fairly and constructively Handle day-to-day interactions with sellers beyond the scope of traditional customer service responsibilities Navigate order queue and determine what requires attention to provide real-time assistance 90 Days In Play an active role in continued learnings to advance skill sets necessary for individual and team goals Manage in-bound seller calls regarding a wide range of questions and monitor open and pending orders to ensure timely confirmation by ticket sellers What You’ll Bring to the Role To be successful as a Customer Service and Seller Operations Associate at arenaflex, you will need to bring the following skills and qualities: Outstanding communication, attention to detail, and organizational skills A strong customer service mindset that embodies problem-solving, decision-making, and resolution skills Interest in the live event space and an eager to learn attitude Essential and Preferred Qualifications In terms of qualifications, we are looking for individuals with: Excellent communication and interpersonal skills Strong problem-solving and decision-making skills Ability to work in a fast-paced environment and prioritize tasks effectively Basic computer skills and familiarity with software applications High school diploma or equivalent required, degree preferred Preferred qualifications include experience in customer service, sales, or a related field, as well as knowledge of the live event industry. Skills and Competencies To be successful in this role, you will need to possess the following skills and competencies: Strong communication and interpersonal skills Ability to work in a team environment and build strong relationships with colleagues and customers Problem-solving and decision-making skills, with the ability to think critically and outside the box Time management and organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously Adaptability and flexibility, with the ability to work in a fast-paced environment and adjust to changing circumstances Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to the growth and development of our employees. As a Customer Service and Seller Operations Associate, you will have access to a range of training and development opportunities, including: Comprehensive new hire orientation and training program Ongoing coaching and feedback to help you develop your skills and knowledge Opportunities for career advancement and professional growth Access to industry events and conferences to help you stay up-to-date with the latest trends and developments Work Environment and Company Culture At arenaflex, we pride ourselves on our dynamic and supportive work environment. Our office is located in Coppell, TX, and we offer a hybrid model that allows you to work from home two days a week. Our company culture is built around the following values: Customer obsession: we are dedicated to delivering exceptional service to our customers Teamwork: we believe that collaboration and teamwork are essential to our success Innovation: we are always looking for new and better ways to do things Integrity: we operate with honesty and transparency in all our interactions Compensation, Perks, and Benefits We offer a competitive compensation package, including: $40,000 base salary Overtime eligibility Bi-annual bonuses Annual equity grant Comprehensive benefits package, including health, dental, and vision insurance 401(k) matching program Paid time off and holidays Conclusion If you are a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply for the Customer Service and Seller Operations Associate role at arenaflex. This is a unique opportunity to join a dynamic team and contribute to the success of our company, while also developing your skills and knowledge in the live event industry. Don’t miss out on this exciting opportunity to take your career to the next level and apply today! Apply for this job