Experienced Pre-Licensed Customer Service Representative for Dynamic Insurance Support – Remote Opportunity with Professional Growth and Development

Introduction to blithequark Imagine being part of a global, digital business services company that is dedicated to delivering the most advanced, digitally powered business services to help the world's best brands streamline their operations in meaningful and sustainable ways. At blithequark, we pride ourselves on our global scale and local presence, allowing us to be a force of good in supporting our communities, our clients, and the environment. With over 500,000 inspired and passionate people speaking more than 300 languages, we are a diverse and inclusive company that values the unique perspectives and contributions of our employees. About the Role We are seeking a highly motivated and customer-focused Pre-Licensed Customer Service Representative to join our team. As a Pre-Licensed Representative, you will have the opportunity to work in a collaborative and engaging environment, interacting with people from all walks of life and resolving complex consumer issues in a fast-paced environment. You will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. If you are looking for a career and not just another job, blithequark is the place for you! We want to invest in your future and provide you with the tools and resources you need to succeed. Key Responsibilities As a Pre-Licensed Customer Service Representative, your key responsibilities will include: Resolving complex consumer issues and advising first-level representatives on high-level issues Assisting policyholders with billing questions and concerns Providing support to policyholders with any policy changes requested Supporting policyholders' needs by providing recommendations and adjusting as necessary Using excellent decision-making skills and innovation to resolve issues and respond to consumer concerns while adhering to company and departmental guidelines Qualifications We are looking for fearless people who are inspired to deliver only the best in all that they do. To be successful in this role, you will need: At least 6 months of customer service experience To be over 18 years of age The ability to type 25 wpm A High School Graduate or GED Comfort with desktop computer systems Proven oral and written communication skills Logical problem-solving skills Availability to work various shifts The ability to use Windows operating systems Organization and work prioritization skills Preferred qualifications include: 6 months of Call Center experience Work from Home Requirements To work from home, you will need to meet the following requirements: Internet Connection Requirements: Minimum subscribed download rate equal to or exceeds 12.0 Mbps Minimum subscribed upload rate equal to or exceeds 3.0 Mbps ISP must have no packet loss and ping under 50ms Proof of internet speed required Clean and quiet workspace Career Growth Opportunities and Learning Benefits At blithequark, we are committed to providing our employees with the tools and resources they need to succeed. We offer a 5-day paid training program to help you prepare for the State Insurance Exam, and we will provide a Trainer, study materials, cover the cost, and schedule your state exam. After you pass your exam, we will support you in obtaining your license in the 50 states/territories we operate in. We believe in promoting from within and providing opportunities for career advancement, so you can grow and develop with our company. Work Environment and Company Culture At blithequark, we are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are dedicated to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Our company culture is built on the principles of respect, empathy, and open communication, and we strive to make a positive impact on our communities and the environment. Compensation, Perks, and Benefits We offer a competitive compensation package, including paid training, competitive wages, full benefits (medical, dental, vision, 401k, and more), paid time off, and employee wellness and engagement programs. We believe in recognizing and rewarding our employees for their hard work and contributions, and we offer opportunities for career advancement and professional growth. Conclusion If you are a motivated and customer-focused individual who is looking for a career and not just another job, we encourage you to apply for this exciting opportunity. At blithequark, we are committed to investing in your future and providing you with the tools and resources you need to succeed. Join our team and become a key contributor in making a positive impact on our communities and the environment. Apply now and take the first step towards a rewarding and challenging career with blithequark! Apply for this job