**Experienced Patient Customer Service Representative – Remote Work Opportunity**

At arenaflex, you are part of a journey to accelerate life-changing healthcare breakthroughs and improve the delivery of care for all. You'll be inspired to discover more, develop new skills, and pursue career-building opportunities as we help solve some of today's biggest health challenges around the world. Together, let's embrace possibilities and change lives! arenaflex's Patient Customer Service department within the Revenue Cycle Management Division is seeking energetic, passionate customer service-focused individuals who seek solutions to challenging patient billing issues. This empowered and valued employee will help deliver exemplary customer experiences through innovation and continuous improvement. If you are interested in a career where learning and engagement are valued, and the lives you touch provide you with a higher sense of purpose, then arenaflex is the place for you! **Responsibilities:** Our Patient Customer Service Representative will be responsible for: * Answering 80+ inbound calls per day from patients, doctor's offices, and/or private insurance carriers, providing exceptional customer service and resolving their inquiries in a timely and professional manner. * Initiating payment plans for patients with outstanding balances, ensuring that all necessary information is obtained and documented accurately. * Routinely utilizing multiple resources to resolve patient inquiries while on the phone, demonstrating a proactive and solution-focused approach. * Maintaining performance goals, including call handling time, first call resolution rates, and customer satisfaction scores. * Ability to become proficient with processes after completing a structured training program, demonstrating a willingness to learn and adapt to new systems and procedures. **Knowledge, Skills, and Abilities:** To succeed in this role, you will need: * The ability to work and learn in a fast-paced environment, with a high level of energy and enthusiasm. * Attention to detail, with a focus on accuracy and precision in all aspects of your work. * The ability to perform successfully in a team environment, with excellent communication and interpersonal skills. * Excellent organization skills, with the ability to prioritize tasks and manage multiple projects simultaneously. * Proficiency navigating multiple computer screens and applications, with a strong understanding of technology and its applications in a customer service setting. * Alpha-Numeric data entry proficiency, with a high level of accuracy and speed. * Excellent communication skills, with the ability to articulate complex information in a clear and concise manner. **Requirements:** To be considered for this role, you will need: * A High School Diploma or equivalent, with a strong foundation in communication, problem-solving, and customer service. * A dedicated work-from-home space, with a reliable internet connection and a quiet, distraction-free environment. * The ability to manage time and tasks independently, while maintaining productivity and meeting performance goals. * Previous medical and/or call center experience is a plus, but not required. **Technical Requirements:** To ensure that you can perform the duties of this role, you will need: * An internet download speed of at least 50 megabytes per second, with a stable and reliable connection. * No satellite internet, with the ability to connect equipment to a router/modem using an Ethernet cord. * The ability to connect equipment to a router/modem with an Ethernet cord, without using Wi-Fi, mobile routers, or mobile hotspots with an Ethernet port. **Why Join arenaflex as a Patient Customer Service Representative?** * Work from home opportunity, with the flexibility to manage your schedule and work environment. * Quarterly variable bonus potential, with opportunities to earn additional income based on your performance. * Generous paid time off, with a focus on work-life balance and employee well-being. * Medical, Vision, and Dental Insurance Options, with a range of benefits to support your physical and mental health. * Flexible Spending Accounts, with the ability to set aside pre-tax dollars for healthcare expenses and other qualified benefits. * 401(k) and Employee Stock Purchase plans, with opportunities to save for retirement and invest in your future. * No Charge Lab Testing, with access to comprehensive health services and screenings. * Fitness Reimbursement Program, with support for your physical activity and wellness goals. * And many more incentives, with a focus on employee satisfaction and well-being. **Pay Range:** The pay range for this role is $15.25-$21.00 per hour, or the state/local minimum wage, if higher. All job offers will be based on a candidate's skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data. **Application Window:** The application window for this role closes on 10/19/2024. We encourage all qualified candidates to apply, with a focus on diversity, equity, and inclusion in our hiring process. **Shift and Schedule:** The shift for this position will be Monday-Friday, 11am-8pm EST, which is equivalent to 10am-7pm CST, 9am-6pm MST, and 8am-5pm PST. **Benefits:** arenaflex offers a comprehensive benefits package to its employees, including: * Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement, and Employee Stock Purchase Plan. * Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information, please click here. **Equal Opportunity Employer:** arenaflex is proud to be an Equal Opportunity Employer, with a commitment to diversity, equity, and inclusion in our workforce. We strive for a workplace that is free from harassment and discrimination of any kind, and we make employment decisions based on the needs of our business and the qualifications of the individual. **Accessibility:** If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at arenaflex Accessibility. **Privacy Statement:** For more information about how we collect and store your personal data, please see our Privacy Statement. Apply Job! Apply for this job