**Experienced Customer Service Representative – Work From Home in Nebraska**

At arenaflex, we're more than just an insurance company; we exist to be there for people in the best and hardest moments of their lives. Our team is the power behind that promise, and as the industry rapidly evolves, we're seeking forward-thinking professionals like you to join us in delivering on it. As a member of Team arenaflex, you'll find purpose, opportunities, and the support you need to build a meaningful career and make a powerful impact in our community. Our Customer Service Representatives are the primary customer interface for inquiries, and they play a vital role in building trust in our abilities and being the voice of the customer. **About arenaflex** arenaflex is a leading health insurance provider in Nebraska, dedicated to delivering exceptional service and support to our members. We're committed to making a positive impact in our community, and we're looking for talented individuals who share our passion for providing best-in-class service. **Job Summary** We're seeking an Experienced Customer Service Representative to join our team, working from home in Nebraska or the local Omaha metro area. As a Customer Service Representative, you'll be responsible for handling incoming phone calls, researching customer information, and resolving customer issues. You'll also be accountable for staying current on knowledge of diverse products and proactively recommending items needed by customers to increase customer satisfaction and improve transaction profitability. **Key Responsibilities** * Interfaces with customers via telephone, written correspondence, fax, web, and/or electronic mail * Researches customer information utilizing appropriate systems, policies, regulations, procedures, and other reference materials to effectively respond to and resolve customer issues * Elevates sensitive customer requests when necessary * Complies with State and Federal regulations and mandates, which are continually changing * Accountable to remain current on knowledge of diverse products and proactively recommends items needed by customers to increase customer satisfaction and improve transaction profitability * Participates in ongoing training and development to stay up-to-date on policies, procedures, and products **Requirements** * High School Diploma or Equivalent and three years of experience in a complaint-type customer service office setting (health insurance or related field preferred) * Availability for training 9-12 weeks in length * Reliable internet service provider and a dedicated, distraction-free workplace * Basic medical/dental terminology and contract interpretation is a plus **Preferred Qualifications** * Experience in a health insurance or related field * Strong communication and problem-solving skills * Ability to work in a fast-paced, dynamic environment * Basic computer skills and proficiency in Microsoft Office **What We Offer** * Competitive salary: $39,520 annually, plus a benefits package (Health Benefits effective 1st of the month following start date) * Full-time status (40 hours per week) * 9-12 weeks of live virtual training: 8:00am - 4:30pm (Central Time Zone), Monday to Friday * Work schedule: After training, must be able to work any 8.5 hour shift between 7:30am-6:00pm (Central Time Zone), Monday to Friday * Opportunities for career growth and professional development * Collaborative and supportive work environment * Recognition and rewards for outstanding performance **Work Environment and Culture** At arenaflex, we value diversity, equity, and inclusion. We believe that a diverse and inclusive workplace leads to a better workplace for our employees and a better product for our customers and members. We're committed to creating a culture that's welcoming, respectful, and inclusive of all individuals. **How to Apply** If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please visit our website at NebraskaBlue.com/Careers to learn more about what makes arenaflex an exceptional place to work. **Equal Opportunity Employer** arenaflex is an Equal Opportunity /Affirmative Action Employer - Minorities/Females/Disabled/Veterans. We're committed to creating a workplace that's inclusive and respectful of all individuals. **Apply Now** To apply for this position, please visit our website at NebraskaBlue.com/Careers and submit your application. We look forward to hearing from you! ```html Experienced Customer Service Representative – Work From Home in Nebraska At arenaflex, we're more than just an insurance company; we exist to be there for people in the best and hardest moments of their lives. Our team is the power behind that promise, and as the industry rapidly evolves, we're seeking forward-thinking professionals like you to join us in delivering on it. About arenaflex arenaflex is a leading health insurance provider in Nebraska, dedicated to delivering exceptional service and support to our members. We're committed to making a positive impact in our community, and we're looking for talented individuals who share our passion for providing best-in-class service. Job Summary We're seeking an Experienced Customer Service Representative to join our team, working from home in Nebraska or the local Omaha metro area. As a Customer Service Representative, you'll be responsible for handling incoming phone calls, researching customer information, and resolving customer issues. You'll also be accountable for staying current on knowledge of diverse products and proactively recommending items needed by customers to increase customer satisfaction and improve transaction profitability. Key Responsibilities Interfaces with customers via telephone, written correspondence, fax, web, and/or electronic mail Researches customer information utilizing appropriate systems, policies, regulations, procedures, and other reference materials to effectively respond to and resolve customer issues Elevates sensitive customer requests when necessary Complies with State and Federal regulations and mandates, which are continually changing Accountable to remain current on knowledge of diverse products and proactively recommends items needed by customers to increase customer satisfaction and improve transaction profitability Participates in ongoing training and development to stay up-to-date on policies, procedures, and products Requirements High School Diploma or Equivalent and three years of experience in a complaint-type customer service office setting (health insurance or related field preferred) Availability for training 9-12 weeks in length Reliable internet service provider and a dedicated, distraction-free workplace Basic medical/dental terminology and contract interpretation is a plus Preferred Qualifications Experience in a health insurance or related field Strong communication and problem-solving skills Ability to work in a fast-paced, dynamic environment Basic computer skills and proficiency in Microsoft Office What We Offer Competitive salary: $39,520 annually, plus a benefits package (Health Benefits effective 1st of the month following start date) Full-time status (40 hours per week) 9-12 weeks of live virtual training: 8:00am - 4:30pm (Central Time Zone), Monday to Friday Work schedule: After training, must be able to work any 8.5 hour shift between 7:30am-6:00pm (Central Time Zone), Monday to Friday Opportunities for career growth and professional development Collaborative and supportive work environment Recognition and rewards for outstanding performance Work Environment and Culture At arenaflex, we value diversity, equity, and inclusion. We believe that a diverse and inclusive workplace leads to a better workplace for our employees and a better product for our customers and members. We're committed to creating a culture that's welcoming, respectful, and inclusive of all individuals. How to Apply If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please visit our website at NebraskaBlue.com/Careers to learn more about what makes arenaflex an exceptional place to work. Equal Opportunity Employer arenaflex is an Equal Opportunity /Affirmative Action Employer - Minorities/Females/Disabled/Veterans. We're committed to creating a workplace that's inclusive and respectful of all individuals. Apply Now To apply for this position, please visit our website at NebraskaBlue.com/Careers and submit your application. We look forward to hearing from you! ``` Apply for this job