**Experienced Customer Service Representative – Sports – Remote Opportunity at arenaflex**

At arenaflex, we're revolutionizing the gaming industry by creating immersive, responsible, and innovative interactive experiences that captivate our players. As a leading interactive gaming company, we're committed to fostering a culture of growth, learning, and fun. We're now seeking highly motivated and driven Customer Service Representatives to join our team and represent one of the biggest brands in sports! **About arenaflex** arenaflex is the digital arm of PENN Entertainment, the largest regional casino operator in the U.S. Our mission is to challenge the norms of the gaming industry by building an immersive interactive gaming experience that is responsible, innovative, and fun. We're passionate about creating a workplace where our team members can grow, learn, and thrive. We believe that hiring talented individuals who love what they do will help us win! **Join the arenaflex Team** We're excited to launch ESPN Bet and are looking for outgoing and driven Customer Service Agents who have the desire to build strong relationships and top-tier experiences for our patrons. If you're interested in sports wagering and online casino games, and you're looking for a role that allows you to work from home, we want to hear from you! **Key Responsibilities** As a Customer Service Representative (Player Experience Agent) at arenaflex, you will be the face and voice of our digital sportsbook operations across the country. Your typical workday will involve: * Communicating with our players and guests via live chat, email, and phone to ensure a seamless customer experience and provide comprehensive information on our mobile apps. * Using internal resources and systems to view player account statuses and histories, using the information to assist with conversations with players. * Providing an exclusive level of customer service during every conversation that demonstrates friendliness, care, and builds value in the Penn brand. * Assisting guests with booking hotel reservations and RSVPs to special events while sustaining company conversion rate expectations. * Operating the telephone system to set your call availability status, answer and transfer inbound phone calls, and execute outbound phone calls when applicable. * Answering player questions about Penn Entertainment, theScore Bet, Hollywood Casino.com, Penn Play, casino property information, account statuses, promotional offers, and property event information. * Following various internal standard operating procedures to escalate issues to internal arenaflex departments and casino property personnel. * Assisting with securing helpful business insights by dispositioning player contact reasons upon conclusion of each interaction. * Using our internal tools and systems to investigate and troubleshoot technical issues players are experiencing with our products. * Delivering exceptional performance results in customer satisfaction and contact handle times. * Collaborating with your leaders and fellow team members to stay current of daily trends that are impactful to the player experience. * Maintaining a strong track record for punctuality and attendance. * Performing other duties as assigned. **Qualification Requirements** To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Must be at least 21 years of age. * The position will require licensing in applicable states that arenaflex operates. * High School diploma or College Degree required. * Heightened sense of urgency and passion to learn new things. * Highly developed sense of integrity and commitment to player satisfaction. * Demonstrated passion for excellence with respect to treating and caring for players. * Ability to type quickly and write with good grammar and punctuation. * Strong attention to detail is a must! Must be an analytical thinker. * Ability to maintain a friendly disposition under heavy pressure. Some players may be frustrated when they contact us, and they let that be known. * Great problem-solving abilities. * Ability to interpret incomplete or cryptic messages that might be written by English as a second language customers. * Team members must be able to qualify for licenses and permits required by federal, state, and local regulations. * Have the ability to work some holidays and weekends. **What We Offer** * Competitive compensation package. * Comprehensive Benefits package. * Education and conference reimbursements. * Health & Wellness reimbursement. **Work Environment and Company Culture** At arenaflex, we believe people work their best when they can be themselves. We're a top workplace in the United States, and we're committed to fostering a culture of diversity, equity, and inclusion. Our team members are hungry, innovative thinkers who are passionate about challenging the status quo of the gaming industry. We're looking for individuals who share our values and are excited about the opportunity to join our team. **How to Apply** If you're a motivated and driven individual who is passionate about sports wagering and online casino games, and you're looking for a role that allows you to work from home, we want to hear from you! Apply now to join the arenaflex team and represent one of the biggest brands in sports! Apply Job! **Note:** arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace where our team members can grow, learn, and thrive. Apply for this job