**Experienced Part-Time Virtual Customer Support Specialist – Complex Situation Resolution**

At blithequark, we're dedicated to providing exceptional staffing and executive search services that cater to the ever-evolving demands of the workplace. As a management consulting firm founded in 1990, we've built our reputation on a foundation of unconditional acceptance and belonging in our practices, processes, and relationships. We're now seeking a highly skilled and empathetic Virtual Customer Support Specialist to join our team on a part-time basis. **About blithequark** blithequark is an 8(a), WOSB, and WBE owned management consulting firm that prides itself on blending the best in people with the ongoing demands of the workplace. Our commitment to providing high-quality staffing and executive search services has earned us a reputation as a trusted partner in the industry. We're passionate about fostering a culture of acceptance and belonging, where every individual feels valued and empowered to contribute their unique perspective. **Key Responsibilities** As a Virtual Customer Support Specialist at blithequark, you'll play a critical role in providing exceptional customer support and resolving complex situations that pertain to various types of potential fraud. Your primary responsibilities will include: * Providing customer support via phone, addressing complex situations, and dealing with customer frustration, pushback, and emotional impact * Utilizing a computer to access customer information and resources to successfully handle calls * Applying critical thinking to each caller's situation while following documented processes and procedures * Advocating for each caller while providing accurate information and unbiased advice * Overcoming common challenges faced by Customer Support Specialists, including customer frustration, pushback, and emotional impact * Communicating effectively with callers and other team members, as well as leadership * Collaborating and communicating effectively in a virtual environment to stay abreast of any changes that occur in a fast-paced environment **A Typical Day in The Life of a Customer Support Specialist** As a Virtual Customer Support Specialist at blithequark, you can expect to work during the current project hours of 9:00 AM-6:00 PM EST (Mon-Fri) to support our call queue. Your day will consist of: * Accessing various software, systems, and tools on a company-provided laptop to complete the job requirements * Taking back-to-back calls from our customer hotline dealing with complex situations that pertain to various types of potential fraud * Following documented processes and procedures to provide accurate information and unbiased advice based on call-handling procedures * Multi-tasking while on calls to collaborate with multiple levels of support to resolve caller's concerns (Tier 2, Tier 3) * Overcoming challenges that may have an emotional impact on your ability to handle calls * Collaborating and communicating effectively in a virtual environment to stay abreast of any changes that occur in a fast-paced environment * Completing other tasks/duties as assigned **Essential Qualifications** To be successful in this role, you'll need to possess the following essential qualifications: * A High School diploma or equivalent; a college degree or some college coursework is preferred * The ability to successfully pass a criminal background check * The ability to work from home with a dedicated space to focus on your daily work tasks * The flexibility to work the days/hours required to be successful in this role; specialists currently work Monday through Friday, so no weekends! **Preferred Qualifications** While not required, the following qualifications are highly desirable: * At least 1 year of relevant experience providing customer support and dealing with complex situations, preferably regarding various types of fraud * The technical ability to effectively utilize a computer to access customer information and resources to successfully handle calls * Dynamic people skills that demonstrate professionalism, empathy, respect, patience, and being a team player in everything that you do **Skills and Competencies** To excel in this role, you'll need to possess the following skills and competencies: * Excellent communication and interpersonal skills * Ability to work effectively in a virtual environment * Strong critical thinking and problem-solving skills * Ability to remain calm and composed in high-pressure situations * Strong organizational and time management skills * Ability to adapt to changing priorities and deadlines * Strong technical skills, including proficiency in computer software and systems **Career Growth Opportunities and Learning Benefits** At blithequark, we're committed to providing our employees with opportunities for growth and development. As a Virtual Customer Support Specialist, you'll have access to: * Ongoing training and development programs to enhance your skills and knowledge * Opportunities for career advancement and professional growth * A collaborative and supportive work environment that fosters a culture of acceptance and belonging * A comprehensive benefits package, including health insurance, paid time off, and retirement savings plan **Work Environment and Company Culture** As a Virtual Customer Support Specialist at blithequark, you'll work in a fast-paced and dynamic environment that requires flexibility, adaptability, and a strong work ethic. Our company culture is built on the foundation of unconditional acceptance and belonging, where every individual feels valued and empowered to contribute their unique perspective. We're committed to providing a safe and inclusive work environment that promotes diversity, equity, and inclusion. **Compensation, Perks, and Benefits** As a Virtual Customer Support Specialist at blithequark, you'll receive a competitive hourly rate of $17.75 per hour. You'll also have access to a comprehensive benefits package, including: * Health insurance * Paid time off * Retirement savings plan * Opportunities for career advancement and professional growth * A collaborative and supportive work environment that fosters a culture of acceptance and belonging **How to Apply** If you're a motivated and empathetic individual with a passion for providing exceptional customer support, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! **Equal Employment Opportunity** blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive, respectful, and free from discrimination. If you require accommodations during the application or hiring process, please don't hesitate to contact us. Apply for this job