**Experienced Customer Service Representative – Onsite at blithequark**

Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two days are the same? If so, we want to hear from you! blithequark is a global, digital business services company that's revolutionizing the way businesses operate. As a Customer Service Representative – Onsite at blithequark, you'll be at the forefront of our customer-centric approach, working closely with our team to provide top-notch support to our clients. **About blithequark** blithequark is a global powerhouse with over 500,000 inspired and passionate people speaking more than 300 languages. Our global scale and local presence enable us to make a meaningful impact in our communities, with our clients, and on the environment. We're committed to delivering the most advanced, digitally powered business services that help the world's best brands streamline their operations in sustainable ways. **Benefits of Working with blithequark** At blithequark, we believe in taking care of our people. That's why we offer: * Paid Training to help you develop your skills and expertise * Competitive Wages that reflect your value to our team * Full Benefits, including Medical, Dental, Vision, 401k, and more * Paid Time Off to recharge and relax * Employee wellness and engagement programs to support your physical and mental well-being **TP and You** Through a unique blend of high-tech and high-touch approaches, deep industry expertise, and geographic knowledge, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and we're inspired to deliver only the best in all that we do. As a Customer Service Representative – Onsite, you'll be a key contributor to our mission, working in a collaborative and engaging environment where no two days are the same. **Did You Know?** Our Chief Client Officer started her career at blithequark as an agent and advanced to the pinnacle of the company. At blithequark, the sky is the limit! With a strong focus on employee development and growth, you'll have the opportunity to discover your potential and take your career to new heights. **Responsibilities** As a Customer Service Representative – Onsite, your responsibilities will include: * Fielding customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns * Connecting with customers via phone, email, chat, and/or social media to resolve their questions or concerns * Calmly attempting to resolve and de-escalate any issues * Escalating interactions when necessary and appropriate * Responding to requests for assistance and/or possible processing payments * Tracking all call-related information for auditing and reporting purposes * Providing feedback on call issues * Upselling if required **Qualifications** We're looking for fearless people who are inspired to deliver only the best in all that they do. To be considered for this role, you'll need: * A High School Diploma or equivalent * A minimum of 1 year of customer service experience * Must be 18 years of age or older * Ability to type at least 25 words per minute * Comfortable with desktop computer systems and have general knowledge of Windows-based systems * Customer service and/or sales experience preferred * College degree preferred but not required **Key Competencies** To succeed in this role, you'll need to demonstrate: * Process Excellence: Commitment to following established procedures and customer service-driven approach * Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals * Communication: Outstanding communication, listening, and analytical skills * Organizational Skills: Strong organizational and problem-solving skills * Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused * Open-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts * Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making * Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience **Be Part of Our blithequark Family** At blithequark, we're committed to creating a workplace that's conducive to happiness and a healthy work-life balance. We believe that when employees are happy and healthy, they're more productive, creative, and engaged. We're dedicated to providing a culture of inclusion and diversity, where everyone feels welcome and valued. **EOE/Disability/Vets** We're an equal opportunities employer and welcome applications from diverse candidates. We're committed to creating a workplace that's inclusive and respectful of all employees. **Employment Type: FULL_TIME** If you're a motivated and customer-focused individual who's passionate about delivering exceptional experiences, we want to hear from you! Apply now to join our team as a Customer Service Representative – Onsite at blithequark. Apply for this job