**Experienced Part-Time Customer Service Agent – Ground Operations at arenaflex**

At arenaflex, we're more than just a company – we're a community of passionate individuals who come together to deliver exceptional customer experiences. As a Customer Service Agent, you'll be at the forefront of our mission, providing legendary service to our customers and setting the tone for their travel experience. If you're a people person with a passion for delivering top-notch service, we want to hear from you! **Our Company Promise** At arenaflex, we're committed to providing our employees with a stable work environment that fosters equal opportunity for learning and personal growth. We encourage creativity and innovation to improve our effectiveness and provide our employees with the same concern, respect, and caring attitude that they're expected to share with every customer. **Job Summary** As a Customer Service Agent, you'll be responsible for providing friendly service to and maintaining positive relationships with all internal and external customers. You'll work in a cooperative spirit to ensure the success of our company, handling any aspect of ticketing and check-in, and resolving related complaints and problems. You'll be the face of arenaflex, greeting and handling customers in a polite and friendly manner, and providing current and accurate fare, schedule, reservations, flight arrival/departure information, and answering all general inquiries from customers and other visitors to the airport terminal. **Responsibilities** * Provides friendly service to and maintains positive relationships with all internal and external customers * Works in a cooperative spirit to ensure the success of our company * Responsible for providing legendary customer service to people desiring to travel, use cargo or baggage service by attending to their needs * Handles any aspect of ticketing and check-in by operating a computerized point-of-sale system, boarding, baggage service, reservations, and resolving related complaints and problems * Responsibilities include greeting and handling customers in a polite and friendly manner. Handles cash, checks, credit cards, travel vouchers, and coupons as forms of payment for tickets. Computes charges, makes change, and balances daily transactions. Is responsible for overage or shortage * Checks in baggage and Cargo. Answers telephone to provide information to callers, page customers, resolve problems or complaints, and assist as needed. Handles transactions required to board the aircraft in a timely and efficient manner * Deals with mishandled customers as a result of oversells, delayed or cancelled flights, lost, delayed, or damaged luggage. Resolves such problems quickly and within guidelines established by the company * Provides current and accurate fare, schedule, reservations, flight arrival/departure information, and answers all general inquiries from customers and other visitors to the airport terminal * Completes forms and reports as required by the company * Writes irregularity and complaint reports as required * Duties may vary due to the size and organization of the station * Must be able to meet any physical ability requirements listed on this description * May perform other job duties as directed by Employee's Leaders **Essential Qualifications** * Ability to type and/or use a computer keyboard with sufficient speed to meet demands of the job * Able to read documents, follow instructions, learn and understand ticketing procedures, rules, and regulations * Ability to work well with others as part of a team, meet the public, and work under stressful situations * Must be able to satisfactorily complete Customer Service Agent training program with an 80% or greater average and an evaluation period * Must be aware of hazardous situations and be able to handle emergencies as needed * Must work under tight time constraints to accomplish quick turns of aircraft * Must present a well-groomed appearance in accordance with the Ground Operations Employee Handbook and Labor Agreement * Must be able to perform all job functions within a limited space * Must be able to effectively communicate verbally by telephone, face to face, and on public address systems * Must possess good written and oral skills * Must be able to communicate information and instructions verbally or via radio equipment **Preferred Qualifications** * Foreign language skills are desirable, but not required * Ability to work shift work and/or overtime **Physical Abilities** * Must be able to lift and/or move items up to 70 pounds on a regular basis and repetitively lift and/or move weights of 40 to 50 pounds onto raised surfaces * Must be able to climb, bend, kneel, and stand on a frequent basis and for extended periods * Must maintain the ability to wear prescribed uniforms **Other Qualifications** * Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines * Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986 * Must be at least 18 years of age * Must be able to comply with Company attendance standards as described in established guidelines **Compensation and Benefits** * Pay of $18.50 per hour, with the opportunity for future increase per applicable collective bargaining agreement wage scale * Opportunities for overtime and shift premiums * Fly for free, as a privilege, on any open seat on all arenaflex flights (your eligible dependents too) * Up to a 9.3% 401(k) Company match, dollar for dollar, of your eligible pay, per paycheck * Potential for annual ProfitSharing contribution toward retirement – when arenaflex profits, you profit **Work Environment and Company Culture** * arenaflex is a union-based company that values diversity and inclusion * We're committed to providing a safe and respectful work environment for all employees * Our company culture is built on the principles of teamwork, innovation, and customer satisfaction * We offer opportunities for career growth and development, as well as a comprehensive benefits package **How to Apply** If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we want to hear from you! Apply now to join our team as a Customer Service Agent at arenaflex. Apply for this job