**Experienced Customer Service Agent – Airport Operations and Customer Support**

**Join arenaflex, a leading airline company, in providing exceptional customer service and ensuring a seamless travel experience for our passengers.** **About arenaflex** arenaflex is a dynamic and customer-centric airline company that operates with a strong commitment to safety, efficiency, and customer satisfaction. As a key player in the aviation industry, we strive to provide a unique and memorable experience for our passengers, while maintaining a high level of operational excellence. Our team of dedicated professionals is passionate about delivering exceptional service, and we are now seeking an experienced Customer Service Agent to join our airport operations team. **Job Summary** As a Customer Service Agent at arenaflex, you will be responsible for providing top-notch customer service to our passengers, ensuring that their travel experience is smooth, efficient, and enjoyable. You will be the face of our airline, and your exceptional communication skills, friendly demeanor, and problem-solving abilities will make a significant impact on our passengers' satisfaction. If you are a people-oriented individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. **Key Responsibilities** * Provide exceptional customer service to all passengers, including scheduled and charter services * Handle customer inquiries promptly and politely, ensuring that their needs are met and exceeded * Process tickets, check baggage, monitor carry-on baggage for size and quantity, and assign seats * Provide information on arrival and departure times, boarding procedures, carry-on regulations, and seat assignments * Handle denied boarding situations, solicit volunteers, re-accommodate customers, and provide hotel, meal, and taxi vouchers when appropriate * Ensure compliance with FAA, arenaflex, and airport regulations * Enforce safety/security measures and monitor sensitive safety zones * Assist customers with special needs, such as customers who require assistance in boarding * Complete required reports and meet arriving flights at baggage carousel to ensure proper handling of bags * Monitor baggage carousel for unclaimed baggage and store unclaimed bags in the Baggage Service Office until claimed or turned over to System Baggage Services * Handle delayed baggage issues, ensuring a written report is completed and following up with customers until the bag is located or the file is sent to Systems Baggage Services * Inform customers of arenaflex policies and procedures regarding lost, damaged, or replacement baggage and pilferage claims * Provide consequential expenses to applicable customers when there is a delayed bag * Ensure delivery of baggage to the affected customer for late arriving or miss-loaded bags * Follow up with customers regarding lost baggage, replacement of damaged bags, car seats, strollers, etc. * Trace loaner wheelchairs, car seats, etc. * Track replaced, damaged, and miss-loaded baggage * Assist with lost and found articles * Perform other duties as assigned **Essential Qualifications** * Combination of education and experience will be considered * Must be authorized to work in the US as defined by the Immigration Act of 1986 * Must pass a Criminal Background Check * High School Diploma/GED * Minimum one (1) year experience in customer service * Effective communication skills, both verbal and written * Ability to work efficiently under time constraints * Must be available to work flexible hours, including nights, weekends, holidays, and long hours during irregular operations * Must be well-groomed and adhere to the dress code policy * Must be at least 18 years of age and possess a valid driver's license * Able to attend required training * Strong computer skills and ability to use general office equipment * Ability to work in extreme weather conditions **Preferred Qualifications** * Ability to work in a fast-paced environment with multiple priorities * Strong problem-solving skills and ability to think critically * Ability to work independently and as part of a team * Strong attention to detail and organizational skills * Ability to maintain confidentiality and handle sensitive information * Ability to adapt to changing situations and priorities * Strong communication and interpersonal skills * Ability to work in a confined area and crawl in and out of small spaces for extended periods of time * Ability to wear personal protective gear **Career Growth Opportunities and Learning Benefits** As a Customer Service Agent at arenaflex, you will have the opportunity to develop your skills and knowledge in customer service, airport operations, and safety procedures. You will receive comprehensive training and ongoing support to ensure your success in this role. With arenaflex, you will have the opportunity to grow and develop your career in a dynamic and customer-centric environment. **Work Environment and Company Culture** arenaflex is committed to providing a safe and inclusive work environment for all employees. Our airport operations team is a diverse and dynamic group of professionals who are passionate about delivering exceptional customer service. We believe in recognizing and rewarding our employees' hard work and contributions to our success. Our company culture is built on the values of teamwork, respect, and customer satisfaction. **Compensation, Perks, and Benefits** * Starting pay: $15.00 per hour * Full-time benefits: + Profit sharing + Medical, dental, vision, life, and disability insurance + Medical travel reimbursement + Legal, identity, and pet insurance + 401(k) with employer match + Employee stock purchase plan + Employee assistance program + Tuition reimbursement + Flight benefits + Paid vacation, holidays, and sick time * Part-time benefits: + Profit sharing + Medical travel reimbursement + Legal, identity, and pet insurance + 401(k) with employer match + Employee stock purchase plan + Employee assistance program + Tuition reimbursement + Flight benefits + Sick time **How to Apply** If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website or by clicking the link below. Apply Job! **Equal Opportunity Employer** arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion. Apply for this job