**Experienced Online Chat Representative – Automotive and Recreational Vehicle Sales, Service, and Finance**

At arenaflex, we're revolutionizing the way people interact with automotive and recreational vehicle dealerships online. As an Online Chat Representative, you'll play a vital role in providing exceptional customer service, turning website traffic into leads, and driving revenue for our dealer clients. If you're passionate about delivering top-notch support, staying up-to-date with industry trends, and working in a fast-paced environment, we want to hear from you! **About arenaflex** arenaflex is a leading provider of innovative solutions for the automotive and recreational vehicle industries. Our mission is to empower dealerships to succeed in the digital age by offering cutting-edge technology, expert support, and a customer-centric approach. With a strong focus on customer satisfaction, we're committed to building long-term relationships with our clients and partners. **Job Summary** As an Online Chat Representative, you'll be the face of arenaflex, interacting with customers via online chat to answer their questions, provide product information, and schedule appointments. You'll work closely with our dealer clients to understand their needs, develop a deep knowledge of their products and services, and capture valuable customer insights to drive business growth. **Responsibilities** * Handle a wide variety of customer inquiries via online chat, providing accurate and timely responses to ensure a positive customer experience * Provide in-depth information about products and services, including features, benefits, and pricing, to help customers make informed decisions * Narrow down on appointment information to schedule appointments, ensuring seamless communication between customers and dealerships * Develop and maintain a comprehensive knowledge base of the ever-evolving products and services, staying up-to-date with industry trends and developments * Capture customer contact information for lead generation and client review, helping to drive revenue and business growth * Summarize interactions based on customer needs for client review, providing valuable insights and feedback to improve customer satisfaction and loyalty **Qualifications** * Previous experience in retail customer service or the automotive industry is preferred but not necessary; we're looking for individuals with a passion for delivering exceptional customer experiences * Must be able to type at least 35 WPM, with 40 and above preferred; fast typing skills will help you keep up with the demands of online chat support * Have a handle on basic internet and window-based computer skills, including proficiency in web-based applications and software * Strong ability to multitask is preferred, with gaming experience being a plus; we're looking for individuals who can juggle multiple conversations and tasks simultaneously * Positive and professional demeanor, with excellent written and verbal communication skills; you'll be the face of arenaflex, so we need someone who can represent our brand with confidence and poise * Ability to adapt to change and enjoy a quick-paced work environment; we're a dynamic team that's always innovating and improving, so we need someone who can keep up with the pace **Requirements** * Excellent customer service skills and ability to work in a fast-paced environment; you'll be interacting with customers in real-time, so we need someone who can think on their feet and provide top-notch support * Pleasant, patient, and friendly attitude; you'll be working with customers who may have questions or concerns, so we need someone who can remain calm and composed under pressure * Strong decision-making and analytical abilities; you'll need to make informed decisions quickly, often with limited information, so we need someone who can think critically and solve problems effectively * Fluent English both spoken and written; you'll be communicating with customers and dealerships in English, so we need someone who is proficient in the language * Fast typing skills a plus; minimum 35 WPM is required, but we prefer candidates with faster typing speeds * You must be able to pass a background check; we're committed to providing a safe and secure work environment for our employees and customers * High School Diploma, GED, or equivalent certification; we're looking for individuals with a solid educational foundation and a passion for learning and growth * Experience in an office setting, customer interaction, call center, or office customer service setting is preferred; 2+ years experience is a plus, but we're open to candidates with less experience who have a strong passion for customer service and a willingness to learn **What We Offer** * Competitive hourly rate: $17.00 - $30.00 per hour * Opportunity to work in a dynamic and innovative environment with a talented team of professionals * Comprehensive training program to help you develop your skills and knowledge * Ongoing support and feedback to ensure your success in the role * Flexible scheduling to accommodate your needs and preferences * Opportunities for career growth and advancement within arenaflex **How to Apply** If you're passionate about delivering exceptional customer service, staying up-to-date with industry trends, and working in a fast-paced environment, we want to hear from you! Apply now to become an Online Chat Representative at arenaflex and join our team of dedicated professionals who are revolutionizing the way people interact with automotive and recreational vehicle dealerships online. Apply Job! Apply for this job