Experienced Customer Service Representative – Patient Registration and Healthcare Experience

Welcome to arenaflex arenaflex is a leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems, and medical groups. We combine the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration. Our mission is to make a difference in the communities we serve around the world, and we're looking for talented individuals like you to join our team. About the Role As a Customer Service Representative at arenaflex, you'll play a vital role in helping patients check into the hospital. You'll be the first point of contact for patients and their families, answering questions, and providing compassionate support during the registration process. This is a fast-paced and dynamic environment that requires a confident multi-tasker who is a quick study with technology and can type and answer phones with ease. If you're passionate about delivering exceptional customer service and making a positive impact on people's lives, we want to hear from you. Key Responsibilities Work on computers and answer phones to intake information in a busy environment, collecting details that must be input correctly between physician and nurse check-ins. Help patients who may be very ill or worried, listening carefully to ease their anxiety and asking follow-up questions to build rapport in real-time. Work in a fast-paced environment, often on your feet, assisting patients to complete their registration and collecting patient and insurance information. Collaborate with a team you can rely on, who care about your progress toward career goals and are committed to helping you succeed. Requirements To thrive in this role, you'll need to have: A High School Diploma or GED Excellent customer service experience, with a passion for delivering exceptional support and care to patients and their families. While previous experience or knowledge in healthcare is not required, you should be prepared to see illness and injuries in a hospital/lab environment. We'll provide you with comprehensive training to ensure you have the skills and knowledge you need to succeed in this role. Essential Skills and Competencies Strong communication and interpersonal skills, with the ability to build rapport with patients, families, and healthcare professionals. Excellent typing and computer skills, with the ability to work across multiple screens and programs. Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities with ease. Compassion, empathy, and a strong commitment to delivering exceptional customer service. Career Growth and Development At arenaflex, we're committed to helping our employees grow and develop in their careers. As a Customer Service Representative, you'll have access to comprehensive training and development programs, designed to help you build the skills and knowledge you need to succeed in this role and beyond. You'll also have the opportunity to collaborate with experienced professionals, who are passionate about delivering exceptional patient care and committed to helping you achieve your career goals. Work Environment and Company Culture arenaflex is a dynamic and supportive work environment, where you'll be part of a team that's dedicated to making a difference in the communities we serve. We're committed to providing a workplace that's free from harassment and discrimination, where everyone feels valued, respected, and empowered to contribute. Our company culture is built on a foundation of integrity, compassion, and excellence, and we're looking for individuals who share these values and are passionate about delivering exceptional patient care. Compensation and Benefits The base pay range for this US-based position is $14.00 - $17.37 per hour, depending on role, level, location, job-related skills, experience, and relevant education or training. We also offer a competitive benefits package, designed to support your physical, emotional, and financial well-being. From comprehensive health insurance to retirement savings plans, we're committed to providing our employees with the support they need to thrive in their careers and beyond. Why Join arenaflex? At arenaflex, we're passionate about delivering exceptional patient care and making a difference in the communities we serve. We're a dynamic and supportive work environment, where you'll be part of a team that's dedicated to excellence and committed to helping you achieve your career goals. If you're looking for a challenging and rewarding role, where you can make a positive impact on people's lives, we want to hear from you. Apply today to join our team and start your journey with arenaflex. Equal Employment Opportunity arenaflex is dedicated to the fundamentals of equal employment opportunity. Our employment practices, including recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination, shall not be based on any person's age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. Reasonable Accommodation If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance. How to Apply To apply for this exciting opportunity, please submit your application, including your resume and a cover letter, outlining your experience, skills, and qualifications for the role. We can't wait to hear from you and explore how you can contribute to our team at arenaflex. Apply for this job