**Experienced Full Stack Customer Solutions and Digital Product Manager – Web & Cloud Application Development**

Are you a seasoned professional with a passion for digital transformation and customer-centric solutions? Do you have a proven track record of leading cross-functional teams and driving business growth through innovative product development? If so, we invite you to join blithequark as a Customer Solutions and Digital Product Manager, where you will play a critical role in shaping the future of our digital products and services. **About blithequark** blithequark is a leading provider of freight forwarding, import, and export services that enable companies to reach markets worldwide. With a comprehensive range of international ocean and air freight forwarding, surface transportation, and distribution services, we help customers of all sizes navigate the complexities of global shipping. Our commitment to innovation and customer satisfaction has earned us a reputation as a trusted partner in the logistics industry. **Job Summary** As a Customer Solutions and Digital Product Manager at blithequark, you will be responsible for defining, designing, developing, integrating, implementing, and continuously improving our digital products and services. You will work closely with cross-functional teams, including IT, Marketing, Product Development, Business Development, Operations Support, Customer Experience, Sales, software providers, customers, and partners to drive customer growth and retention. Your leadership and expertise will be instrumental in shaping our digital transformation roadmap and ensuring the successful delivery of digital products and services. **Key Responsibilities** * Collaborate with product and business functions to define, design, develop, integrate, implement, and continuously improve digital products and services * Lead the business requirement definition and functional design of digital services and products reflecting customer requirements and business needs * Ensure requirements are captured, translated, and developed as part of the customer project or product development to deliver expected benefits * Establish and manage the digital services and products capabilities roadmap and drive development, innovation, and enablement of the product suite * Provide overall leadership in supporting functional delivery of global customer solution implementations of the core digital services and products * Ensure the Customer Solutions and sales team understand and promote the digital services and products suite, understand the features and value-add services available for Customers, Business Intelligence, as well as Data Integration along with delivery efforts for solutions * Establish and manage functional "Solution design" by offering product consultancy for customer solutions to align to product capabilities and customer needs * Establish and manage the Customer Solutions product solution Implementation process and methodology to ensure rapid and successful delivery of the customer digital products and tracking progress for successful delivery * Establish and manage the digital products and services and customer Solution Support model and processes ensuring prompt issue resolution, gathering customer feedback, requirement specification, testing, sign off, support, and training * Obtain customer, market, and stakeholder feedback and ensure correct prioritization of specific requirements into both product roadmaps and specific customer solutions * Ensure alignment with other OpCo's and enterprise digital products and services leveraging capabilities and reuse * Preparation, execution, and review of customer meetings and events in line with account process and policies * Development, coaching, and line management of a team of solution advisors **Essential Qualifications** * Digital services and product development in the freight forwarding industry, inclusive of brokerage, with a focus on defining required capabilities and working with IT for delivery * Leading product support for customer implementations with digital solutions spanning basic track and trace, online services through to more complex order management and lead logistics solutions, inclusive of products, data integration, and reporting * Experience with Cargowise as the core freight and brokerage systems is preferred * Minimum 3 years of leadership experience and ability to manage small teams of analysts remotely to deliver solutions * Proven ability to lead a team, complete projects, and exceed results * Customer-centric, blended business and IT mindset, and as such, can easily translate customer needs and understand being in the customer shoes * A Bachelor's or Master's degree in Logistics, Information Technology, or an equivalent education * Minimum 5-8 years forwarding, carrier, or similar experience * Minimum 5 years Solution Consulting and integration experience in logistics / freight forwarding * Proven experience in designing and delivering digital products and services using both Agile and Waterfall project methodologies and SDLC processes preferred * Ability to manage priorities in (digital) product development and process optimization and demands of customer solutions delivery * Willingness to travel as required * Legal authorization to work in the United States - Sponsorship will not be provided for this role * Global role, ideally based in the US **Preferred Qualifications** * Experience with Integration Services commonly used in the freight forwarding space, inclusive of brokerage, ideally defining required capabilities and working with IT for delivery * Implementation experience with digital solutions spanning basic track and trace, online services through to more complex order management and lead logistics solutions, inclusive of products, data integration, and reporting * Experience with Cargowise as the core freight and brokerage systems is preferred * Minimum 3 years of leadership experience and ability to manage small teams of analysts remotely to deliver solutions * Proven ability to complete projects and exceed results * You are customer-centric and as such can easily put yourself into customer shoes * A Bachelor's or Master's degree in Logistics, Information Technology, or an equivalent education * Minimum 5-8 years forwarding, carrier, or similar experience * Minimum 5 years Solution Consulting and integration experience in logistics / freight forwarding * Proven experience in designing and delivering digital products and services using both Agile and Waterfall project methodologies and SDLC processes preferred * Ability to manage priorities in (digital) product development and process optimization and demands of customer solutions delivery * Willingness to travel as required * Legal authorization to work in the United States - Sponsorship will not be provided for this role **What We Offer** * Competitive salary range: $79,673 - $151,182 * Comprehensive benefits package, including health, vision, and dental insurance, retirement, and tuition reimbursement * Opportunity to work with a leading provider of freight forwarding, import, and export services * Collaborative and dynamic work environment * Professional development and growth opportunities * Flexible work arrangements, including remote work options **How to Apply** If you are a motivated and experienced professional with a passion for digital transformation and customer-centric solutions, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you! **Equal Opportunity Employer** blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion. **Pay Transparency** blithequark provides a competitive salary range for this role, which is $79,673 - $151,182. This range is based on market data and may vary depending on individual qualifications and experience. **Disclaimer** blithequark is not responsible for any errors or omissions in this job posting. We reserve the right to modify or withdraw this job posting at any time without notice. Apply for this job