**Lead Retail Customer Service Associate – Delivering Exceptional Experiences at blithequark**

Are you a customer-centric professional with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two days are ever the same? If so, we invite you to join blithequark as a Lead Retail Customer Service Associate, where you'll play a vital role in shaping the customer experience and driving business success. At blithequark, we're committed to providing our customers with the highest level of service, quality, and value. As a Lead Retail Customer Service Associate, you'll be the face of our brand, responsible for delivering personalized, expert service to every customer who walks through our doors. You'll be the go-to person for complex orders, product recommendations, and customer solutions, and you'll work closely with our team to ensure seamless production processes and exceptional customer satisfaction. **About blithequark** blithequark is a leading provider of innovative solutions and services that empower businesses and individuals to succeed. With a rich history of innovation and a commitment to quality, we've built a reputation for excellence that's unmatched in our industry. Our team of experts is dedicated to delivering exceptional experiences, and we're always looking for talented individuals who share our passion for customer-centricity and excellence. **Key Responsibilities** As a Lead Retail Customer Service Associate, you'll be responsible for: * Delivering exceptional customer experiences through consultative selling, product recommendations, and personalized service * Managing production flow to ensure all production orders are completed on time and to the highest quality standards * Taking customer orders, giving pricing information, and performing consultative selling to customers * Recommending FedEx Office products and services to customers * Setting up complex orders and performing multiple tasks at the same time * Ensuring quality during and after the production process * Coordinating pick-up and delivery of customer orders * Providing leadership to team members on an assigned shift * Assisting in the training of store team members * Collating, sorting, and organizing customer orders * Operating the Point of Sale terminal (POS), handling financial transactions, and making change * Completing required financial paperwork and assisting with financial reporting * Following instructions of supervisors and assisting other team members in performing store functions * Following blithequark standard operating procedures and adhering to legal, HR, safety, and security policies and procedures **Essential Qualifications** * High school diploma or equivalent education * 2+ years of specialized experience in customer service, retail, or a related field * Excellent verbal and written communication skills * Ability to stand during entire shift, excluding meal and rest periods * Ability to move and lift 55 pounds * Ability to bend/twist at the waist and knees on a consistent basis * Ability to communicate effectively with customers, vendors, and other team members * Ability to perform work activities requiring cooperation and instruction * Ability to function in a fast-paced environment, under substantial pressure * Ability to maintain attention and concentration for extended periods of time * Ability to work with minimal supervision * Ability to report regularly to work and maintain established business hours **Preferred Qualifications** * Experience in a retail or customer service environment * Knowledge of FedEx Office products and services * Experience with Point of Sale (POS) systems and financial software * Strong problem-solving and analytical skills * Ability to work in a team environment and provide leadership to team members * Experience with quality control and assurance processes **Career Growth Opportunities and Learning Benefits** At blithequark, we're committed to helping our team members grow and develop their careers. As a Lead Retail Customer Service Associate, you'll have access to: * Ongoing training and development opportunities to enhance your skills and knowledge * Mentorship and coaching from experienced team members and leaders * Opportunities for career advancement and professional growth * A dynamic and supportive work environment that encourages collaboration and innovation * A comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off **Work Environment and Company Culture** blithequark is a fast-paced and dynamic work environment that's always evolving. As a Lead Retail Customer Service Associate, you'll be part of a team that's passionate about delivering exceptional experiences and driving business success. Our company culture is built on a foundation of quality, customer-centricity, and innovation, and we're always looking for talented individuals who share our values. **Compensation, Perks, and Benefits** As a Lead Retail Customer Service Associate at blithequark, you'll be rewarded with a competitive salary and benefits package, including: * Competitive hourly rate * Comprehensive benefits package, including medical, dental, and vision insurance * 401(k) matching and paid time off * Opportunities for career advancement and professional growth * A dynamic and supportive work environment that encourages collaboration and innovation **How to Apply** If you're a customer-centric professional with a passion for delivering exceptional experiences, we invite you to apply for the Lead Retail Customer Service Associate role at blithequark. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! Join Our Team At blithequark, we're committed to creating a diverse and inclusive work environment that's welcoming to all. We're an equal opportunity employer and welcome applications from qualified candidates of all backgrounds. Why Work at blithequark? * Competitive salary and benefits package * Opportunities for career advancement and professional growth * Dynamic and supportive work environment that encourages collaboration and innovation * Comprehensive training and development programs * A commitment to diversity, equity, and inclusion What We're Looking For * Customer-centric professionals with a passion for delivering exceptional experiences * Strong communication and problem-solving skills * Ability to work in a fast-paced environment and adapt to changing priorities * Experience in a retail or customer service environment * Knowledge of FedEx Office products and services How to Apply * Submit your application, including your resume and a cover letter, to [insert contact information] * Apply online through our careers website * Contact our HR team directly to discuss the role and your qualifications Equal Opportunity Employer blithequark is an equal opportunity employer and welcomes applications from qualified candidates of all backgrounds. We're committed to creating a diverse and inclusive work environment that's welcoming to all. Pay Transparency blithequark is committed to pay transparency and provides competitive compensation and benefits packages to all employees. We're proud to offer a fair and equitable work environment that rewards our team members for their hard work and dedication. Reasonable Accommodations blithequark provides reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process. If you require a reasonable accommodation, please contact our HR team directly to discuss your needs. Apply for this job