**Experienced Customer Service Parcel Specialist – In-Center Parcel Management and Logistics**

Are you a highly organized and customer-focused individual with a passion for logistics and parcel management? Do you thrive in fast-paced environments with minimal supervision? If so, we invite you to join blithequark's dynamic team as an Experienced Customer Service Parcel Specialist. In this critical role, you will be responsible for coordinating the inbound and outbound package activities of our in-center parcel management operation, utilizing an electronic last mile tracking system. As a key member of our team, you will provide exceptional customer service, manage logistics, and ensure seamless package delivery and pickup services. **About blithequark** At blithequark, we strive to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science. Our commitment to Quality is evident in our dedication to reducing company costs and wastes, optimizing profitability, and continuously improving our internal processes. As a Quality-driven organization, we encourage our team members to suggest areas for improvement and propose possible solutions, fostering a culture of innovation and excellence. **Key Responsibilities:** As an Experienced Customer Service Parcel Specialist, you will be responsible for: * Coordinating all shipping-related services and activities, including maintaining logs of incoming and outgoing parcels, preparing parcels for pickup, and sorting incoming parcels * Utilizing proprietary software and equipment to execute necessary job functions, including mobile equipment assigned on a daily basis * Providing customer service, including anticipating customer needs, suggesting alternatives, and problem-solving, with a minimum amount of supervision * Assembling parcels and preparing goods for shipping, including wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels * Utilizing pallet jacks and other large package handling equipment, following all Equipment Safety and Package Security guidelines * Determining appropriate shipping methods, informing customers of company products, services, routes, and rates * Ensuring quality customer service by providing packaging services and offering information about company products and services * Offering assistance to customers by suggesting appropriate shipping methods, maintaining inventory of shipping supplies, and setting priorities of customer requests * Maintaining high levels of customer service, using sound judgment to resolve customer service issues or refunds, and employing investigative research for mis-labeled packages * Troubleshooting routine equipment problems, providing leadership on assigned shifts, and directing work of other team members * Performing multiple tasks at the same time, following instructions of supervisors, and assisting other team members in performing center functions * Collating, sorting, and organizing communications and other forms of information provided by customers and the venue * Assisting in the training of center team members, operating the point of sale terminal (POS) to ensure package handling fees are collected, and performing daily close-out procedures on POS * May assist team members in goal setting and skill development, performing administrative duties, including bidding, ordering supplies, and inventory control * May operate photocopy, binding, and other business center equipment, take customer orders, give pricing information, perform consultative selling, and explain the benefits of digital printing technology to customers * May pick-up and deliver customer orders, follow copying protocol (copyright law, confidentiality, and careful handling of original documents), and prepare bank deposit slips **Essential Qualifications and Requirements:** * High School Diploma or equivalent education required * Minimum six months of related experience required (Warehouse and/or Hospitality Experience Preferred) * Proven strong organization and planning skills * Action-oriented with skills and aptitude to excel in a customer-focused and results-driven environment * High integrity individuals who present a professional image through effective written and verbal communication skills * Excellent team building and collaborative skills; ability to develop strong customer relationships * Strong problem-solving skills * Ability to accurately translate and record information into electronic tracking system with 100% accuracy * Proficiency with computer systems and ability to learn new software applications quickly * Ability to pass an OSHA certification for any equipment in center calling for such certification * Ability to move 75 pounds unassisted * Ability to maneuver packages of any weight above 75 pounds with appropriate equipment and/or assistance from another person * Physical stamina to walk up to 10 miles per shift **Preferred Qualifications:** * Previous experience in parcel management, logistics, or customer service * Knowledge of proprietary software and equipment * Strong analytical and problem-solving skills * Ability to work in a fast-paced environment with minimal supervision * Excellent communication and interpersonal skills * Ability to lift up to 75 pounds and maneuver packages of any weight above 75 pounds with appropriate equipment and/or assistance from another person **Work Environment and Company Culture:** As a member of our team, you will be working in a fast-paced, dynamic environment with minimal supervision. You will be required to stand during entire shifts, excluding meal and rest periods, and move and lift 75 pounds. You will also be expected to communicate effectively with customers, vendors, partners, and other team members, and function in a fast-paced environment under substantial pressure. **Compensation, Perks, and Benefits:** We offer a competitive salary and benefits package, including: * Competitive hourly rate * Opportunities for career growth and professional development * Comprehensive benefits package, including medical, dental, and vision insurance * 401(k) retirement plan with company match * Paid time off and holidays * Opportunities for bonuses and incentives **How to Apply:** If you are a motivated and customer-focused individual with a passion for logistics and parcel management, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you! **Equal Opportunity Employer:** blithequark is an Equal Opportunity Employer, including Vets/Disability. We are committed to providing reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email [email protected]. Apply for this job