**Experienced Retail Customer Service Associate – Print, Signs & Graphics, and Shipping Expert**

Are you passionate about delivering exceptional customer experiences and providing expert advice on print, signs & graphics, and shipping services? Do you thrive in a fast-paced retail environment where no two days are the same? If so, we invite you to join the dynamic team at blithequark as a Retail Customer Service Associate. At blithequark, we pride ourselves on being a leader in the print, signs & graphics, and shipping industry. Our team members are the face of our company, and we're looking for individuals who share our passion for delivering outstanding customer service and exceeding customer expectations. As a Retail Customer Service Associate, you'll be the go-to expert for customers seeking advice on our wide range of products and services, from printing and binding to shipping and logistics. **Key Responsibilities:** * Deliver exceptional customer experiences by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs * Provide expert advice on print, signs & graphics, and shipping product lines, recommending appropriate FedEx Office products and services * Take complex customer orders using order systems and provide accurate pricing information * Assemble parcels and prepare goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels * Set up and operate printing, binding, and other related equipment using customer-supplied original media and documents * Maintain a safe, clean, and orderly retail store environment * Process financial transactions using a Point of Sale terminal (POS), including handling cash and making change * Clean, repair, and stock all retail store printing and shipping equipment and supplies to provide optimal performance and availability * Stay current on retail store merchandising materials and ensure proper display of all retail area product and signage * Take preemptive action to prevent errors and waste * Complete required financial paperwork and may assist with financial reporting, including daily sales, close-outs, and bank deposits * Follow blithequark standard operating procedures as well as adhere to legal, HR, safety, customer service, and security policies and procedures **Essential Qualifications and Requirements:** * High school diploma or equivalent education * 6+ months of specialized experience in a retail or customer service environment * Excellent verbal and written communication skills * Ability to stand during entire shift, excluding meal and rest periods * Ability to move and lift 55 pounds * Ability, on a consistent basis, to bend/twist at the waist and knees * Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members * Ability, on a consistent basis, to perform work activities requiring cooperation and instruction * Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure * Ability, on a consistent basis, to maintain attention and concentration for extended periods of time * Ability, on a consistent basis, to work with minimal supervision * Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the blithequark business **Preferred Qualifications:** * Previous experience in a retail or customer service environment * Knowledge of print, signs & graphics, and shipping products and services * Ability to work in a team environment and provide training to other team members * Ability to adapt to changing priorities and deadlines * Strong problem-solving and analytical skills * Ability to maintain confidentiality and handle sensitive customer information **Career Growth Opportunities and Learning Benefits:** At blithequark, we're committed to helping our team members grow and develop their skills and careers. As a Retail Customer Service Associate, you'll have the opportunity to: * Participate in ongoing training and development programs to enhance your knowledge and skills * Take on additional responsibilities and leadership roles as you grow and develop in your career * Collaborate with other team members to share best practices and ideas * Receive feedback and coaching from management to help you improve and succeed * Enjoy a dynamic and fast-paced work environment where no two days are the same **Work Environment and Company Culture:** At blithequark, we're proud of our positive and inclusive company culture. Our team members are the heart of our business, and we strive to create a work environment that's supportive, collaborative, and fun. As a Retail Customer Service Associate, you'll have the opportunity to: * Work in a modern and well-equipped retail store environment * Collaborate with a diverse and talented team of professionals * Participate in team-building activities and social events * Enjoy a comprehensive benefits package, including health, vision, and dental insurance, retirement, and tuition reimbursement * Take advantage of flexible scheduling and work-life balance opportunities **Compensation, Perks, and Benefits:** As a Retail Customer Service Associate at blithequark, you'll enjoy a competitive compensation package, including: * Hourly rate: $18.55 - $21.81 * Overtime pay and bonuses for meeting sales and performance targets * Comprehensive benefits package, including health, vision, and dental insurance, retirement, and tuition reimbursement * Flexible scheduling and work-life balance opportunities * Paid time off and holidays * Opportunities for career growth and advancement **How to Apply:** If you're passionate about delivering exceptional customer experiences and providing expert advice on print, signs & graphics, and shipping services, we invite you to apply for the Retail Customer Service Associate position at blithequark. Please submit your application, including your resume and a cover letter, to our online application portal. We can't wait to hear from you! Apply for this job