**Experienced Customer Support Agent – Tele-Recruiting and Donor Engagement**

Join blithequark, a leading organization in the healthcare industry, as a dedicated Customer Support Agent in a remote work-from-home setting. As a key member of our team, you will play a vital role in supporting the defined goals for the Division by performing a variety of tele-recruiting functions. If you possess excellent customer service and problem-solving skills, are proficient in using multiple computer applications, and have a passion for working in a fast-paced call center environment, we encourage you to apply for this exciting opportunity. **About blithequark** blithequark is a dynamic organization that is committed to making a positive impact in the lives of individuals and communities. Our mission is to provide exceptional customer service and support to our donors, while also ensuring the availability of a safe and adequate blood supply. As a remote Customer Support Agent, you will be an integral part of our team, working from the comfort of your own home to recruit blood donors and engage with our community. **Job Duties** As a Customer Support Agent, your primary responsibilities will include: * Performing a variety of tele-recruiting functions in support of the defined goals for the Division * Contacting blood donors by telephone using a dialer system to recruit for blood donation * Using information from multiple computer systems simultaneously to target appropriate blood drives for donor, update donor records as needed, and to record outcomes of calls * Scheduling appointments while providing positive service experience to maximize donor show rates * Following a process and appropriate scripting for conducting a call with a donor, to ensure a consistent donor experience * Maintaining daily production standards, including phone calls and appointments per hour, to meet established collection goals * Developing a working knowledge of donor criteria to inform donors of eligibility and reduce deferral rates * Maintaining accurate records of donors/groups contacted and appointments scheduled to avoid errors, poor customer relations, and to ensure sufficient donor availability * May develop new leads and implement new donor recruitment programs to ensure an increased donor base and an adequate blood supply * Responding to or transferring inbound calls to the appropriate party * Performing other related duties as assigned * May coordinate support of community and business donor groups to assure a positive image of the blithequark **Qualifications** To be successful in this role, you will need to possess the following qualifications: * High school diploma or equivalent required * Minimum one year of telemarketing, customer service, or call center experience is required * Proficient in using multiple computer applications simultaneously in a fast-paced environment to quickly and efficiently meet donor service needs * Excellent customer service and problem-solving skills required * Effective verbal communication skills, the ability to work with potentially difficult customers, and work in a fast-paced call center **Vaccination Requirement** As a condition of employment, all new hires must be vaccinated against COVID-19. This means that all individuals working for blithequark must be fully vaccinated against COVID-19 by the start of their employment or have begun the vaccination process prior to their start date. Upon being offered a position, individuals will be required to submit proof of vaccination. **Training Schedule** Our comprehensive training program is designed to ensure your success in this role. The training schedule is as follows: * Week 1: In-house training at our office + Monday: 7:45 am - 4:30 pm + Tuesday to Friday: 10:00 am to 6:30 pm * Week 2 to 3: Remote learning at home + Monday to Friday: 10:00 am to 6:30 pm * Week 4: Production phase + Sunday to Thursday: 11:30 am to 8:00 pm (Sunday) and 12:00 pm to 8:30 pm (Monday to Thursday) **Actual Work Schedule** After completing three weeks of training, you will be working a full-time schedule: * Sunday: 11:30 am to 8:00 pm * Monday to Thursday: 12:00 pm to 8:30 pm **Why Join blithequark?** As a remote Customer Support Agent with blithequark, you will enjoy a range of benefits, including: * Competitive compensation package * Comprehensive training program * Opportunity to work from home in a quiet space * Collaborative and dynamic work environment * Chance to make a positive impact in the lives of individuals and communities * Career growth opportunities and learning benefits **How to Apply** If you are a motivated and customer-focused individual who is passionate about working in a fast-paced call center environment, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application: Apply Job! Apply for this job