**Experienced Customer Service Supervisor - Remote Opportunity with arenaflex**

**Job Summary:** Join arenaflex, a leading online digital print company, as an Experienced Customer Service Supervisor and be part of a dynamic team that fosters positive experiences and opportunities for success for our team and customers. As a key member of our Customer Service Department, you will play a pivotal role in leading and supporting our Customer Service Representatives to ensure the highest level of customer satisfaction. If you are passionate about delivering exceptional customer service, have a strong leadership background, and are looking for a remote opportunity with a company that values its employees, then this is the perfect fit for you. **About arenaflex:** arenaflex is a forward-thinking online digital print company that specializes in helping people around the country "Make Something Real" by creating the printed materials they need to tell their stories and grow their business. We pride ourselves on offering our customers great products, great service, and great prices, all while maintaining a culture that values our team members as individuals, not just numbers. At arenaflex, we believe in fostering a culture of betterment among our team, promoting learning and skill growth to help them reach their goals. **Key Responsibilities:** As an Experienced Customer Service Supervisor, you will be responsible for: * Leading and supporting our Customer Service Representatives to ensure the highest level of customer satisfaction * Overseeing performance metrics to drive team growth and productivity * Providing employee training and development opportunities to enhance their skills and knowledge * Assisting with complex order management and resolving escalated customer issues * Monitoring customer feedback across various platforms and maintaining compliance with company policies * Fostering and contributing to arenaflex's betterment culture * Regular collaboration with the Customer Experience Manager and handling administrative duties, including attendance and other related tasks * Maintaining a positive and professional work environment, promoting teamwork and collaboration among team members **Essential Qualifications:** * 2+ years of experience in customer service, preferably in a supervisory role * Strong leadership skills and the ability to work well within a teamwork-based environment * Excellent communication and interpersonal skills, with the ability to effectively communicate with customers and team members * Ability to work in a fast-paced, deadline-driven environment and adapt to changing priorities or processes * Strong attention to detail and problem-solving skills * Proficient in English and strong computer skills, including Outlook * High School Diploma or equivalent required **Preferred Qualifications:** * Supervisory experience in a customer service environment * Experience working in a remote or hybrid work environment * Strong knowledge of customer service software and systems * Experience with performance metric analysis and employee reviews **Skills and Competencies:** * Strong leadership and communication skills * Ability to work in a fast-paced, deadline-driven environment * Strong attention to detail and problem-solving skills * Ability to adapt to changing priorities or processes * Strong computer skills, including Outlook * Proficient in English * Ability to work in a remote or hybrid work environment **Career Growth Opportunities and Learning Benefits:** * arenaflex offers a comprehensive training program to help you develop your skills and knowledge * Opportunities for career growth and advancement within the company * Collaborative and dynamic work environment that encourages learning and skill growth * Access to industry-leading software and systems to enhance your skills and knowledge **Work Environment and Company Culture:** * arenaflex is a remote-friendly company, offering flexible work arrangements to support work-life balance * Collaborative and dynamic work environment that encourages learning and skill growth * Strong emphasis on teamwork and collaboration among team members * Opportunities for professional development and growth within the company **Compensation, Perks, and Benefits:** * Competitive hourly rate of $21.00 - $23.50 per hour * Comprehensive benefits package, including: + FREE Medical + FREE College (100% tuition coverage) + RAISES twice a year + PAID Volunteer Time + PAID Time Off + HOLIDAYS OFF + DISCOUNT (30% off any personal prints) * Opportunities for career growth and advancement within the company **How to Apply:** If you are passionate about delivering exceptional customer service, have a strong leadership background, and are looking for a remote opportunity with a company that values its employees, then apply now! Please submit your application, including your resume and a cover letter, through our website. We look forward to hearing from you! **Application Questions:** * This is your time to brag, describe a hobby or skill that you are better at than most people. * Do you have any experience working remotely? If so, please describe. * Please describe a time in which you utilized patience or conflict resolution in a stressful situation. * You are applying to a full-time set schedule of Monday through Friday, 8:30 AM - 5:00 PM PST. Can you commit to a set schedule of Monday-Friday, 8:30 AM - 5:00 PM PST? * Employees are eligible for performance reviews with raises twice per year. The wage range for this entry-level role is $21.00 - $23.50 to start, based on your relevant experience, what is your hourly wage requirement? **Language:** * English (Required) **Location:** * Remote (arenaflex is a remote-friendly company) **Shift availability:** * Day Shift (Required) **Work Location:** * Remote **Job Type:** * Full-time **Pay:** * $21.00 - $23.50 per hour **Expected hours:** * 40 per week **Benefits:** * Dental insurance * Health insurance * Paid time off * Parental leave * Vision insurance **Shift:** * 8 hour shift * Morning shift **Weekly day range:** * Monday to Friday **Work setting:** * Remote **People with a criminal record are encouraged to apply.** Apply for this job