**Experienced Customer Service Representative - Work from Home Opportunity at arenaflex**

**Join arenaflex, a Fortune 4 company, in revolutionizing the healthcare industry with a heart-driven approach. As a Customer Service Representative, you will play a vital role in delivering exceptional service to our millions of plan members, while enjoying the flexibility of working from home in Orlando, FL.** **About arenaflex** arenaflex is a leading healthcare company that shares a single, clear purpose: Bringing our heart to every moment of your health. Our purpose guides our commitment to deliver enhanced human-centric healthcare for a rapidly changing world. Anchored in our brand, with heart at its center, our purpose sends a personal message that how we deliver our services is just as important as what we deliver. **Our Heart At Work Behaviors™ support this purpose. We want everyone who works at arenaflex to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make healthcare more personal, convenient, and affordable.** **Position Summary** We are seeking hundreds of Customer Care Representatives to join our Caremark Member Operations division of arenaflex's Pharmacy Benefit Manager business. As a Customer Service Representative, you will be assisting members with their pharmacy benefit plans, taking inbound calls, and answering questions regarding prescription insurance, medication coverage, and mail order prescriptions. You will have the opportunity to service a variety of clients and call types, including Commercial, Medicare Part D, Medicaid, and specific clients. You will receive the necessary training to upskill you to assist with client and member inquiries as business needs arise. **Key Responsibilities:** * Assist members with their pharmacy benefit plans, taking inbound calls and answering questions regarding prescription insurance, medication coverage, and mail order prescriptions * Service a variety of clients and call types, including Commercial, Medicare Part D, Medicaid, and specific clients * Receive training to upskill you to assist with client and member inquiries as business needs arise * Offer solutions to help simplify members' healthcare experience * Learn more about healthcare while expanding your own experiences and opening doors to additional opportunities within arenaflex **Essential Qualifications:** * 1 year experience interacting with customers (i.e. call center, retail, customer service environment, hospitality industry, military experience) * Computer proficiency in Windows-based applications * High School Diploma or Equivalent Experience **Preferred Qualifications:** * Associates degree or equivalent experience * Ability to problem solve in a positive, productive manner * Comfortable relating to customers in a patient, helpful way that demonstrates a genuine concern for improving the customer quality of life * Reliability and compliance with scheduling standards * Ability to exhibit patience and empathy and express assurance and confidence * Strong customer service skills, including courteous telephone etiquette and professionalism * Strong oral, interpersonal, and communication skills * At least 6 months of healthcare experience **Skills and Competencies:** * Excellent communication and interpersonal skills * Ability to work in a fast-paced environment with multiple priorities * Strong problem-solving and analytical skills * Ability to work independently and as part of a team * Strong customer service skills, including courteous telephone etiquette and professionalism * Ability to learn and adapt to new systems and processes **Career Growth Opportunities and Learning Benefits:** * Opportunities for advancement from a REP I to a REP II and III * Career Mapping guide to help you progress in your career * Comprehensive training program to ensure your success on the team * Virtual training of a minimum of 6 weeks after 2 days of onsite new colleague orientation * Hands-on learning while interacting with trainers, self-paced modules, and leadership engagement from day 1 **Work Environment and Company Culture:** * Work from home flexibility with approved internet speed requirements, secure workspace free from distractions, and successful completion of the training program * Adherence to HIPAA and governmental compliance required in this role * Comprehensive benefits package, including medical, dental, vision insurance, and a wide range of supplemental benefits and discount programs * Complete time off package for full-time colleagues, including company-paid holidays, PTO, and Floating Holidays * Opportunities to grow in and outside of our business unit with advancement opportunities **Compensation, Perks, and Benefits:** * Pay rates start at $17.50 * Comprehensive benefits package, including medical, dental, vision insurance, and a wide range of supplemental benefits and discount programs * Complete time off package for full-time colleagues, including company-paid holidays, PTO, and Floating Holidays * Opportunities to grow in and outside of our business unit with advancement opportunities * Employee Stock Purchase Plan available for eligible employees * Fully-paid term life insurance plan to eligible employees * Short-term and long-term disability benefits * Well-being programs, education assistance, free development courses, CVS store discount, and discount programs with participating partners **Application Process:** * Apply online * Take our Online Virtual Job Tryout (Interview Platform) to learn even more about the position **Why Join arenaflex?** * Join a Fortune 4 company that shares a single, clear purpose: Bringing our heart to every moment of your health * Be part of a team that is transforming the healthcare industry with a heart-driven approach * Enjoy the flexibility of working from home in Orlando, FL * Opportunities for advancement and career growth * Comprehensive benefits package and complete time off package for full-time colleagues * Opportunities to grow in and outside of our business unit with advancement opportunities **Apply Now!** Don't miss this opportunity to join arenaflex and revolutionize the healthcare industry with a heart-driven approach. Apply now and take the first step towards a rewarding career as a Customer Service Representative. Apply for this job