**Experienced Work from Home Customer Service Coordinator - CX Solutions**

Are you a customer service professional with a passion for delivering exceptional experiences? Do you thrive in a dynamic, fast-paced environment where no two days are ever the same? If so, we want to hear from you! arenaflex is seeking an experienced Work from Home Customer Service Coordinator to join our CX Solutions team. As a key member of our customer care team, you will be the voice of arenaflex, providing top-notch support to our customers and helping us change the face of banking for good. **More Than Just a Job, More Than Just a Career...** At arenaflex, we believe that our employees are the backbone of our organization. We're not just looking for someone to fill a role; we're looking for a partner who shares our values and is passionate about delivering exceptional customer experiences. Our customer care team is supported and empowered to be the best people to people, and we'll have your back every step of the way. **More Than Just Training, More About You** At arenaflex, we invest heavily in both formal and informal learning development opportunities to ensure our associates have the necessary skills and know-how to succeed in their roles and best serve our customers. Through our training programs and your day-to-day work, you'll find that successful associates at arenaflex will: * Demonstrate ability and willingness to learn, strong attention to detail, positive attitude, and ability to be flexible and embrace change * Demonstrate a strong customer focus rooted in empathy * Communicate effectively with peers, management, and customers * Exercise good judgment and independent decision-making skills * Demonstrate exceptional listening, questioning, call control, and de-escalation techniques * Be proactive, have effective time management and organizational skills * Display dependability with a solid attendance record * Maintain sufficient reliable private internet connection, not supplied by use of cellular data (Not a hot spot) **Compensation and Benefits** * $21 per hour * Medical, Dental, Vision, Prescription coverage Day 1 * Flexible Schedule Options * Paid Time Off * Wellbeing offerings such as backup childcare and Mental Wellness support * Tuition Reimbursement * Paid Training and Development offered quarterly * Flexible Spending Account * Life Insurance * Disability Insurance * 401 K and Stock Purchase Plan **Work from Home Technology Requirements** * Secure home office environment that is free from background noise and distractions * Reliable private internet connection that is not supplied via cellular data or hotspot is required * A private network that is password protected where you have ownership or line of sight to every device on the network * Internet service must be provided by Cable or Fiber Internet Service Providers (ISP) * Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions * ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferred * To validate ISP speeds from a Chrome browser, go to www.google.com, type Speed Test and run from the Google landing page * Both Hardwire and WiFi internet connections are acceptable as long as speed and security requirements are met **Work from Home Location Requirements** This role is 100% work from home. We are unable to consider applicants who do not meet the required arenaflex Work at Home compatible internet access or who live in the states of California, Hawaii, or US territories. Work from home U.S. based associates are not permitted to work internationally, outside of the continental United States (i.e. Hawaii or U.S. Territories), or California. **About arenaflex** arenaflex is a leading financial institution that is changing the face of banking for good. We're a company that values diversity, inclusion, and employee well-being. Our mission is to provide exceptional customer experiences and to empower our employees to be the best people to people. We're committed to creating a workplace culture that is supportive, inclusive, and fun. **Why Join arenaflex?** * Competitive compensation and benefits package * Opportunities for career growth and professional development * Collaborative and supportive work environment * Flexible work arrangements, including work from home options * Comprehensive training and development programs * Recognition and rewards for outstanding performance **How to Apply** If you're a customer service professional with a passion for delivering exceptional experiences, we want to hear from you! Apply now to join our CX Solutions team as a Work from Home Customer Service Coordinator. Don't miss out on this opportunity to be part of a dynamic and fast-paced team that is changing the face of banking for good. **Equal Opportunity Employer** arenaflex is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth, or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state, or local law. **Accommodation Requests** If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact arenaflex Recruiting at 1-800-304-9102 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. **Technical Support** For technical support or questions about arenaflex's recruiting process, please send an email to [email protected]. 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