**Experienced Full Stack Machine Learning Software Engineer – Customer Service Technology at arenaflex**

At arenaflex, we're revolutionizing the way people shop and interact with our platform. Our cutting-edge technology and innovative approach have made us a leader in the e-commerce industry. We're now seeking an experienced Full Stack Machine Learning Software Engineer to join our Customer Service Technology team and help us take our AI-powered solutions to the next level. **About arenaflex** arenaflex is a leading online retailer that offers a wide range of home goods and furniture. With a strong focus on customer satisfaction, we're committed to providing an exceptional shopping experience for our customers. Our Customer Service Technology team is at the forefront of this effort, using machine learning and AI to improve our customer support and service. **The Role** As a Full Stack Machine Learning Software Engineer on our Customer Service Technology team, you'll be working with a talented group of engineers, researchers, and designers to develop and deploy AI-powered solutions that enhance our customer support and service. You'll be responsible for designing, developing, and deploying machine learning models that can handle complex business problems and provide personalized support to our customers. **Key Responsibilities** * Conduct research and experimentation with cutting-edge generative AI procedures and algorithms, and assess their performance on benchmark datasets and real-world scenarios. * Collaborate with cross-functional teams to gather requirements, define project goals, and identify opportunities for applying AI procedures. * Lead exploratory data analysis to gain insights into the underlying patterns and relationships within the data, and identify features for model training. * Develop and deploy AI models in production environments, and monitor their performance to ensure reliability, adaptability, and accuracy over time. * Streamline and calibrate AI systems for execution, adaptability, and efficiency, and implement procedures for model interpretability and fairness. * Provide technical guidance and mentorship, and cultivate a culture of innovation and continuous improvement within the team. * Stay up-to-date with the latest advancements in AI research and development, and contribute to the creation of best practices and guidelines within the organization. * Collaborate with product managers, designers, and partners to translate business requirements into technical solutions, and communicate the impact of AI projects on business outcomes. * Improve our systems and platforms to increase efficiency, reduce costs, enhance security, pay off technical debt, and ultimately increase revenue, working closely with our product and operations teams. **What You'll Love About This Role** * You'll be working with state-of-the-art technology, including large language models and cloud-based infrastructure. * You'll have the opportunity to collaborate with a talented team of engineers, researchers, and designers who are passionate about AI and machine learning. * You'll be able to work on a wide range of projects that impact the customer experience and drive business outcomes. * You'll have the chance to contribute to the development of best practices and guidelines within the organization, and share your expertise with others. * You'll be part of a company that values innovation, creativity, and continuous improvement. **Requirements** * 4+ years of experience applying AI procedures to real-world problems, with a strong background in machine learning and software engineering. * Deep understanding of cutting-edge AI algorithms and techniques, including deep learning, reinforcement learning, and natural language processing. * Proficiency in multiple programming languages, including Python, Java, or C++, with a strong focus on Python. * Mastery of popular AI frameworks and libraries, such as TensorFlow, PyTorch, scikit-learn, or Keras, with the ability to design and deploy complex models without prior experience. * Proven track record of delivering successful AI projects from conception to deployment in a production environment. * Strong software development skills, including the ability to write clean, efficient, and scalable code, as well as knowledge of software design patterns and best practices. * Experience with distributed computing systems for handling large-scale datasets and training models in parallel. * Deep understanding of data engineering concepts and experience building flexible data pipelines for data ingestion, processing, and transformation. * Familiarity with cloud-based platforms, such as Google Cloud, with experience deploying and managing AI models in cloud environments. * Strong analytical and problem-solving skills, with the ability to quickly understand complex systems and propose innovative solutions. * Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams. **Preferred Qualifications** * Experience working with social and non-social datasets. * Familiarity with large language models and their applications in customer service. * Experience with conversational AI and chatbots. * Knowledge of data visualization tools and techniques. **Benefits** * Competitive salary and benefits package. * Opportunities for professional growth and development, including training programs, mentorship, and career advancement. * Flexible work arrangements, including remote work options. * Comprehensive health insurance and retirement plans. * Access to cutting-edge technology and tools. * Collaborative and dynamic work environment. * Recognition and rewards for outstanding performance and contributions. * Opportunities for stock awards and equity participation. * Support for professional development and continuing education. **How to Apply** If you're passionate about AI, machine learning, and customer service, and you're looking for a challenging and rewarding role, we encourage you to apply. Please submit your resume, cover letter, and portfolio of work to [insert contact information]. We can't wait to hear from you! **Equal Employment Opportunity** arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion. **Disability Support** arenaflex is committed to providing reasonable accommodations to qualified individuals with disabilities. If you require accommodations during the application or interview process, please let us know. **Remote Work Options** arenaflex offers flexible work arrangements, including remote work options. If you're interested in working remotely, please let us know in your application. **Investment Opportunities** arenaflex offers stock awards and equity participation to eligible employees. If you're interested in learning more, please let us know in your application. **Community Involvement** arenaflex is committed to giving back to the community. We offer opportunities for volunteer work, community service, and professional development. If you're interested in learning more, please let us know in your application. Apply for this job