**Experienced Customer Service Supervisor – Remote Opportunity with arenaflex**

**About arenaflex** At arenaflex, we're passionate about empowering individuals to "Make Something Real" by providing top-notch digital print services that help people tell their stories and grow their businesses. Our commitment to delivering exceptional customer experiences is at the heart of everything we do. As a leading online digital print company, we're dedicated to fostering a culture of betterment, where our team members can grow, learn, and thrive in a dynamic and supportive environment. **Job Summary** We're seeking an experienced Customer Service Supervisor to join our team at arenaflex. As a key member of our Customer Service Department, you'll play a pivotal role in leading and supporting our team to ensure the highest level of customer satisfaction. If you're a passionate and results-driven individual with a strong background in customer service, we encourage you to apply for this exciting opportunity. **Key Responsibilities** As a Customer Service Supervisor at arenaflex, you'll be responsible for: * Overseeing the performance of our Customer Service Representatives to drive team growth and productivity * Providing support and training to our team members to ensure they have the skills and knowledge needed to deliver exceptional customer experiences * Assisting with complex order management and resolving escalated customer issues in a timely and professional manner * Monitoring customer feedback across various platforms and maintaining compliance with company policies * Fostering and contributing to arenaflex's betterment culture, promoting learning and skill growth among our team members * Collaborating with our Customer Experience Manager to ensure seamless communication and alignment across departments * Handling administrative duties, including attendance and other related tasks **Essential Qualifications** To be successful in this role, you'll need: * A strong background in customer service, preferably in a fast-paced, deadline-driven environment * Supervisory experience, although not required, is highly preferred * Excellent leadership skills, with the ability to work well within a teamwork-based environment * Strong communication and interpersonal skills, with the ability to build strong relationships with customers and team members * Experience working in a remote or hybrid environment, with a reliable internet connection * High School Diploma or equivalent required * Proficient in English, with the ability to communicate effectively with customers and team members **Preferred Qualifications** While not required, the following qualifications would be an asset: * Experience working in the food industry or retail * Strong problem-solving skills, with the ability to think critically and creatively * Experience working with customer relationship management (CRM) software * Familiarity with digital print services and industry trends **What We Offer** As a full-time employee at arenaflex, you'll enjoy a comprehensive benefits package, including: * FREE Medical insurance, so you can take care of yourself without worrying about the cost * FREE College education, with 100% tuition coverage for Associate's or certifications in any field you choose * RAISES twice a year, based on performance evaluations * PAID Volunteer Time, so you can give back to your community and get paid for it * PAID Time Off, which can be cashed out anytime you need it * HOLIDAYS OFF, so you can spend quality time with your loved ones * DISCOUNT on personal prints, with 30% off any order **Work Environment and Culture** At arenaflex, we're committed to creating a positive and supportive work environment that fosters growth, learning, and collaboration. Our team is passionate about delivering exceptional customer experiences, and we're looking for like-minded individuals to join our ranks. As a remote or hybrid employee, you'll have the flexibility to work from the comfort of your own home, while still being part of a dynamic and supportive team. **How to Apply** If you're a motivated and results-driven individual with a passion for customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! **Application Questions** To help us get to know you better, please answer the following questions: * Describe a hobby or skill that you're better at than most people. * Do you have any experience working remotely? If so, please describe. * Please describe a time when you utilized patience or conflict resolution in a stressful situation. * Can you commit to a set schedule of Monday-Friday, 8:30 AM - 5:00 PM PST? * Based on your relevant experience, what is your hourly wage requirement? **Language and Location** * English is the primary language required for this role. * The work location is remote, with the flexibility to work from the comfort of your own home. **Pay and Benefits** * The hourly wage range for this role is $21.00 - $23.50, based on your relevant experience. * Benefits include FREE Medical insurance, FREE College education, RAISES twice a year, PAID Volunteer Time, PAID Time Off, HOLIDAYS OFF, and DISCOUNT on personal prints. **Equal Opportunity Employer** arenaflex is an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from individuals with a criminal record, and we're proud to offer a supportive and inclusive work environment for all employees. Apply for this job