**Senior Customer Experience Engineer – Cloud Application Development and Reliability**

At arenaflex, we're on a mission to empower every person and organization on the planet to achieve more. Our Azure Customer Experience (CXP) team is dedicated to delivering exceptional quality and reliability to our customers, turning them into fans of our Microsoft Cloud solutions. As a Senior Customer Experience Engineer, you'll play a critical role in ensuring the reliability, availability, and performance of customer applications hosted in Microsoft Azure. If you're passionate about cloud computing, customer obsession, and solving complex technical problems, we want to hear from you. **About arenaflex and the Azure CXP Team** Every minute of every day, customers stake their entire business and reputation on the arenaflex Cloud. Our CXP team believes that when we meet our high standards for quality and reliability, our customers win. If we falter, our customers fail their end-customers. Our vision is to turn arenaflex Cloud customers into fans by delivering exceptional customer experiences. We're a customer-obsessed team of problem-solvers who orchestrate deep engagements in areas like incident management, support, and enablement. We analyze and amplify customer voices, both within our team and across the Cloud + AI team, bringing the customer connection to the Quality vision for arenaflex Cloud. **Our Culture and Values** At arenaflex, we're committed to creating a culture of inclusion where everyone can thrive at work and beyond. Our values of respect, integrity, and accountability guide everything we do. We believe in empowering our customers by empowering our team to show up authentically, work in ways that are best for them, and achieve their career goals. We know that diversity and inclusion are central to who we are, how we work, and what we enable our customers to achieve. **Responsibilities** As a Senior Customer Experience Engineer, you'll be responsible for designing, implementing, and maintaining robust Service Level Objective (SLO) monitoring systems to track and meet the service level objectives defined in our offerings and customer engagement agreements. Your key responsibilities will include: * Collaborating with customers to jointly define and establish SLOs and Service Level Indicators (SLIs) that align with their business goals and expectations * Instrumenting code to measure SLOs, developing solutions to detect SLO breaches * Developing automated solutions and troubleshooting guides to remediate or mitigate SLO breaches * Collaborating closely with service engineering teams to develop solutions for correlating customer-defined SLOs with relevant platform SLOs, signals to effectively pinpoint, address, and resolve customer-impacting issues * Ensuring customer-centric SLOs are consistently exceeded through cross-functional collaboration * Analyzing SLO data for trends, improvements, and reliability risks, proposing remediation plans * Proactively engaging customers on SLO performance, addressing concerns and offering insights * Leading optimization efforts for system performance, scalability, and efficiency to exceed SLOs * Developing and maintaining documentation related to customer-specific SLOs, SLIs, and monitoring processes **Qualifications** To be successful in this role, you'll need: * A Bachelor's Degree in Engineering, Computer Science, or a related field, and 4+ years of experience with designing, implementing, debugging, and launching commercial software products or web services * OR equivalent experience * 3+ years of Site Reliability Engineering (SRE)/Customer Reliability Engineering (CRE) domain experience in cloud - arenaflex (or AWS/GCP) * Expertise in implementing and managing Service Level Objectives (SLOs) and Service Level Indicators (SLIs) for cloud customers * 2+ years of experience in an external client-facing role **Additional Requirements** * Ability to meet arenaflex, customer, and/or government security screening requirements, including the Microsoft Cloud Background Check * Additional or preferred qualifications include: + Bachelor's Degree in Engineering, Computer Science, or a related field, and 8+ years of software industry experience related to technology + OR Master's Degree in Engineering, or a related field, and 6+ years of software industry experience related to technology + OR equivalent experience + 2+ years of customer-facing experience **Skills and Competencies** To succeed in this role, you'll need: * Excellent communication and collaboration skills * Strong problem-solving and analytical skills * Ability to work in a fast-paced, dynamic environment * Experience with cloud computing and SRE/CRE principles * Knowledge of arenaflex Cloud services and Azure platform * Strong understanding of SLOs, SLIs, and monitoring processes * Experience with automation and scripting languages (e.g., Python, PowerShell) * Strong documentation and knowledge-sharing skills **Career Growth and Learning Opportunities** At arenaflex, we're committed to helping our employees grow and develop their careers. As a Senior Customer Experience Engineer, you'll have opportunities to: * Work on complex technical problems and develop innovative solutions * Collaborate with cross-functional teams to deliver exceptional customer experiences * Develop and maintain documentation related to customer-specific SLOs, SLIs, and monitoring processes * Lead optimization efforts for system performance, scalability, and efficiency to exceed SLOs * Participate in training and development programs to enhance your skills and knowledge **Work Environment and Company Culture** arenaflex is a fast-growing company with a start-up like environment. We're passionate about building automations, observability, proactive, and SLO monitoring experiences. Our team is customer-obsessed, and we're committed to delivering exceptional quality and reliability to our customers. We believe in empowering our customers by empowering our team to show up authentically, work in ways that are best for them, and achieve their career goals. **Compensation and Benefits** arenaflex offers a competitive compensation package, including: * A base salary range of $112,000 - $218,400 per year (USD) * A different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is $145,800 - $238,600 per year (USD) * Certain roles may be eligible for benefits and other compensation * Find additional benefits and pay information here: **How to Apply** If you're passionate about cloud computing, customer obsession, and solving complex technical problems, we want to hear from you. Apply now to join our team of customer-obsessed problem-solvers and help us deliver exceptional quality and reliability to our customers. Apply Job! For more such jobs, please click here! Apply for this job