**Experienced Customer Service Representative – Warehousing and Distribution Expert**

At arenaflex, we're dedicated to providing top-notch warehousing, transportation, and distribution services to our valued customers. With over a century of experience, we've established ourselves as a leader in the industry, and we're now seeking a highly skilled and customer-focused Customer Service Representative to join our growing team. **About arenaflex** arenaflex has been a trusted partner to businesses across the Midwest since 1915. Our state-of-the-art warehousing and distribution facilities span over a million square feet, offering a range of services including temperature-controlled storage, sanitary and food-grade environments, secure outdoor storage, and expert contract packaging solutions. Our team of professionals is committed to delivering exceptional service and support to our customers, and we're now looking for a talented individual to help us take our customer service to the next level. **Job Summary** As a Customer Service Representative at arenaflex, you'll be the first point of contact for our customers, providing expert support and guidance to ensure their needs are met. You'll be responsible for managing customer accounts, resolving issues, and maintaining accurate records. If you're a highly organized, detail-oriented, and customer-focused individual with excellent communication skills, we'd love to hear from you! **Responsibilities** * Be the voice of arenaflex, providing exceptional customer service via phone, email, and in-person interactions * Manage customer accounts from order receipt to delivery, including order fill, transportation planning, on-time delivery monitoring, exception management, and supporting promotions and seasonal item launches * Investigate and resolve order/invoice processing problems with management assistance * Maintain detailed notes in our customer tracking system and prioritize multiple tasks in a fast-paced environment * Embrace new challenges and be adaptable and flexible in a dynamic work environment * Follow up on items and ensure timely resolution of customer issues * Identify areas for improvement and contribute to the growth and development of our company * Collaborate with our team to build a stronger, more customer-centric organization **Qualifications** * 1-3 years of relevant communications-based experience * Understanding of the value of teamwork and how teams work together * Strong sense of urgency, attention to detail, and ability to communicate our customer offering * Ability to maintain customer account-specific records with auditor-like accuracy * Experience working in a self-managed team environment, with a focus on cooperative scheduling, vacation planning, and team task assignments * Ability to maintain productivity and professionalism under pressure, with a focus on accuracy and content * Judgment to resolve issues with the appropriate sense of urgency, including after-standard business hours support **Essential Skills and Competencies** * Excellent communication and interpersonal skills * Strong problem-solving and analytical skills * Ability to work in a fast-paced environment with multiple priorities * Attention to detail and accuracy in record-keeping and data entry * Ability to work independently and as part of a team * Strong customer service skills, with a focus on building relationships and resolving issues * Ability to adapt to changing priorities and deadlines * Strong organizational and time management skills **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Service Representative, you'll have the opportunity to: * Develop your customer service and communication skills * Learn about our industry and the latest trends and technologies * Collaborate with our team to identify areas for improvement and implement changes * Participate in ongoing training and development programs * Take on new challenges and responsibilities as you grow and develop in your role **Work Environment and Company Culture** arenaflex is a dynamic and fast-paced work environment, with a focus on teamwork, collaboration, and customer satisfaction. Our company culture is built on a foundation of respect, integrity, and a commitment to excellence. We offer a range of benefits and perks, including: * Competitive salary and benefits package * Opportunities for career growth and development * Collaborative and supportive work environment * Recognition and rewards for outstanding performance * Access to ongoing training and development programs **Compensation, Perks, and Benefits** arenaflex offers a competitive salary and benefits package, including: * Competitive hourly rate * Comprehensive benefits package, including medical, dental, and vision insurance * 401(k) retirement plan with company match * Paid time off and holidays * Opportunities for overtime and bonuses **How to Apply** If you're a highly motivated and customer-focused individual with a passion for delivering exceptional service, we'd love to hear from you! Please submit your resume and cover letter through our website at [www.arenaflex.com]( or click on the "I'm Interested" button below to apply online. **Equal Employment Opportunity** arenaflex is an equal employment opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives. **Confidentiality** All applications and resumes will be kept confidential according to EEO guidelines. **Reasonable Accommodation** For reasonable accommodation of disability during the hiring process, please call (918) 388-9066. **Videos to Watch** To learn more about arenaflex and our company culture, please watch our videos at [ and [ **Apply Now!** Click on the "Apply Job!" button below to submit your application and take the first step towards a rewarding career at arenaflex! Apply for this job