**Experienced Chat Support Associate – Veterinary Community Engagement and Support**

Join arenaflex, a rapidly growing and innovative company, on a mission to revolutionize the $50B+ animal health industry by transforming how veterinarians buy the supplies they need to keep America's pets healthy. arenaflex's eCommerce and mobile platforms enable veterinary practices to compare and buy from all their vendors in one place, streamlining the purchasing process and allowing veterinary professionals to focus on what matters most – delivering exceptional care to their patients. As a key member of our support team, you will play a pivotal role in ensuring a positive and delightful day-to-day experience for every user leveraging the arenaflex platform for their supply ordering needs. If you're a proactive self-starter with excellent written and verbal communication skills, and a passion for supporting and growing a large community of veterinary professionals, we want to hear from you! **About the Position** The Chat Support Associate is responsible for engaging with our vibrant community of veterinary professionals to support them in their critical purchasing decisions and processes through the use of the arenaflex platform. Members of the support team work collaboratively to provide our users an excellent experience on our platform through live chats, phone calls, emails, internal discussion boards, and platform demos. This role plays a crucial part in ensuring a positive and delightful day-to-day experience for every user leveraging the platform for their supply ordering needs. **Key Responsibilities** * Support existing arenaflex users by responding to user inquiries via live chat, email, and phone in a timely manner * Troubleshoot issues quickly and explain scenarios/solutions in an easily digestible and effective manner * Handle various daily and weekly admin responsibilities, such as proactive account management, item issue reports, item reviews, credit approvals, and more * Work cross-functionally to provide our engineering, partner, and corporate teams with information on feature requests and recommendations for enhancements to our tools * Work with vendor and industry partners to streamline communication and alerts between systems * Help to continuously develop and expand processes in order to streamline support workflows **What You'll Need** * 1 year of relevant, customer-facing work experience * 2 Year Associate's Degree or 4 Year College Degree * Excellent written and verbal communication skills * Experience in chat support preferred * Patience and compassion when handling difficult situations * Ability to adapt quickly and manage many concurrent responsibilities * A strong desire to learn and help our customers succeed * A positive attitude and one-for-all team mentality and excellent collaboration skills * Tech/start-up work experience is a plus but not required **What We Offer** * 100% remote work within the USA * Medical, Dental, and Vision Insurance * Automatic 401k contribution * Employee referral program * At-home office setup * Bi-annual company retreats * Open vacation policy * Equity * Monthly team events **About arenaflex** arenaflex is a Y Combinator and venture-backed growth stage company with notable investors in Silicon Valley and NYC. We're committed to creating a diverse and inclusive workplace, welcoming applicants from all backgrounds, regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status. We're dedicated to providing a work environment free from discrimination, harassment, and retaliation. **Why Join arenaflex?** * Be part of a rapidly growing and innovative company that's transforming the animal health industry * Work with a talented and passionate team that's dedicated to delivering exceptional customer experiences * Enjoy a flexible and remote work environment that allows you to balance your work and personal life * Develop your skills and expertise in a fast-paced and dynamic environment * Participate in bi-annual company retreats and monthly team events that foster collaboration and camaraderie * Enjoy a comprehensive benefits package that includes medical, dental, and vision insurance, automatic 401k contribution, and more **How to Apply** If you're a motivated and customer-focused individual who's passionate about supporting and growing a large community of veterinary professionals, we want to hear from you! Please submit your application through our official careers page, LinkedIn, BuiltIn, or Indeed. Don't let scammers catch you off guard – always exercise caution and stay scam-smart! Apply Now! **Equal Opportunity Employer** arenaflex is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds, regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status. We're dedicated to providing a work environment free from discrimination, harassment, and retaliation. If you require accommodations during the application or interview process, please let us know and we will make every effort to accommodate your needs. Apply for this job