**Experienced Customer Service Representative - Sales (Work From Home) at arenaflex**

As a global leader in communications and technology, arenaflex is revolutionizing the way people connect and interact with each other. We're on a mission to redefine customer service, creating meaningful connections with every customer we serve. As a member of our team, you'll have the opportunity to be the voice of arenaflex, driving customer satisfaction and loyalty through exceptional service and personalized recommendations. **About arenaflex** arenaflex is a pioneering company that has been at the forefront of innovation in the communications and technology industry. With a rich history of pushing boundaries and breaking new ground, we've established ourselves as a trusted partner for individuals and businesses alike. Our commitment to excellence, customer-centric approach, and passion for innovation have earned us a reputation as a leader in our field. **Job Summary** We're seeking an experienced Customer Service Representative - Sales to join our team of Premier Service Consultants. As a key member of our sales team, you'll be responsible for providing exceptional customer service, driving sales growth, and delivering personalized recommendations to our customers. This is a full-time, work-from-home opportunity that requires a strong customer service background, sales acumen, and the ability to work in a fast-paced, inbound contact environment. **Key Responsibilities** * Provide exceptional customer service to prospective and existing customers, resolving service requests, billing and payment inquiries, and technical support issues in a timely and effective manner. * Identify upsell opportunities and make recommendations to customers to optimize their service experience and drive sales growth. * Work in a fast-paced, inbound contact environment that handles a high volume of calls, chats, emails, or other types of customer interactions. * Use multiple tools and systems to resolve various service, billing, and payment inquiries, as well as maintain customer records. * Simplify the explanation of customer bills, rate plans, and features of arenaflex's products and services. * Perform basic troubleshooting and/or engage Tier 3 support to resolve various customer-impacting issues that span multiple networks, such as Internet, voice, and data services. * Work a set schedule, including breaks, lunches, and scheduled open time to ensure availability to answer customer calls and provide exceptional service. **What You Can Look Forward To** * Paid training and additional resources to support your success in your new role as an arenaflex Premier Service Consultant. * Competitive hourly rate, with the potential to earn up to $36,000 in commissions yearly if all sales goals are met. * A comprehensive benefits package, including medical, dental, and vision coverage, 401(k) plan, tuition reimbursement program, paid time off, and holidays. * Opportunities for career growth and development, including training on the latest technology, devices, and arenaflex's entire lineup of products, services, and promotions. * A dynamic and supportive work environment that encourages collaboration, innovation, and continuous learning. **Requirements** * Call center or customer service experience, with a strong background in sales and customer service. * Flexibility to work any schedule during hours of operation, with the ability to work day, evening, weekend, or holiday hours as needed. * Ability to work in a fast-paced, inbound contact environment that handles a high volume of calls, chats, emails, or other types of customer interactions. * Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues. * Ability to work independently and as part of a team, with a strong focus on customer satisfaction and loyalty. * High-speed internet connection and a dedicated work area, with a secure, reliable, and dedicated high-speed internet connection. **Work From Home Requirements** * You will need to have a verified internet service and an established dedicated work area, with a desk, chair, electrical outlet, and direct LAN connection. * Your workspace will need to meet arenaflex's work-from-home standards, including technical, security, physical, and noise level requirements. * You will participate in workspace audits, including remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc. **Why Join arenaflex?** * arenaflex is a global leader in communications and technology, with a rich history of innovation and customer satisfaction. * We offer a comprehensive benefits package, including medical, dental, and vision coverage, 401(k) plan, tuition reimbursement program, paid time off, and holidays. * Our dynamic and supportive work environment encourages collaboration, innovation, and continuous learning. * We offer opportunities for career growth and development, including training on the latest technology, devices, and arenaflex's entire lineup of products, services, and promotions. **How to Apply** If you're a motivated and customer-focused individual with a passion for sales and customer service, we'd love to hear from you! Apply today to join our team of Premier Service Consultants and become the voice of arenaflex. **Equal Employment Opportunity** arenaflex is an equal employment opportunity employer, committed to providing a diverse and inclusive work environment. We welcome applications from qualified individuals of all backgrounds, and are committed to providing reasonable accommodations for qualified individuals with disabilities. **Apply Now** Apply Job! Apply for this job