**Experienced Remote Customer Service Representative – Pharmacy Benefits Advocate**

Join arenaflex, a leading healthcare organization dedicated to delivering exceptional patient care and innovative solutions, as we seek an experienced Remote Customer Service Representative to join our dynamic team. As a Pharmacy Benefits Advocate, you will play a vital role in providing top-notch customer service to our members, providers, physicians, and internal and external clients. If you're passionate about delivering exceptional patient care and have a knack for resolving complex issues, we encourage you to apply for this exciting opportunity. **About arenaflex** arenaflex is a forward-thinking healthcare organization committed to revolutionizing the way patients receive care. Our mission is to provide personalized, patient-centered solutions that empower individuals to take control of their health. With a focus on innovation, collaboration, and compassion, we strive to create a better healthcare experience for all. As a Remote Customer Service Representative, you will be part of a dynamic team that shares your passion for delivering exceptional patient care. **Key Responsibilities** As a Pharmacy Benefits Advocate, your primary responsibilities will include: * Handling inbound and outbound calls from members, providers, physicians, and internal and external clients related to pharmacy benefits * Answering questions and resolving issues related to pharmacy benefits, while maintaining productivity standards and performance guarantees * Collaborating with other operational departments to research and resolve mail order and claims issues * Maintaining accurate and complete documentation of all inquiries to continuously improve the customer service process and reduce potential legal concerns * Identifying and escalating concerns received from patients and/or clients in a prudent manner to ensure corrective action is pursued and expedited * Adhering to quality and production standards while complying with all applicable company, state, and federal safety regulations * Performing other duties as needed to support the team and achieve business objectives **Essential Qualifications** To be successful in this role, you will need: * 1 year of experience in a call center environment (preferably in customer service) * 1 year of experience in customer service (preferably in a healthcare setting) * Excellent communication and interpersonal skills * Ability to work in a fast-paced environment and meet productivity standards * Strong problem-solving and analytical skills * Ability to maintain accurate and complete documentation * Familiarity with computerized systems and software applications * Ability to work independently and as part of a team * Strong attention to detail and organizational skills **Preferred Qualifications** * Experience working in a healthcare setting * Familiarity with pharmacy benefits and healthcare regulations * Certification in customer service or a related field * Experience working in a remote or virtual environment **Skills and Competencies** To excel in this role, you will need to possess the following skills and competencies: * Excellent communication and interpersonal skills * Strong problem-solving and analytical skills * Ability to work in a fast-paced environment and meet productivity standards * Strong attention to detail and organizational skills * Ability to maintain accurate and complete documentation * Familiarity with computerized systems and software applications * Ability to work independently and as part of a team * Strong customer service skills * Ability to adapt to changing priorities and deadlines **Career Growth Opportunities and Learning Benefits** As a Remote Customer Service Representative at arenaflex, you will have access to: * Ongoing training and development opportunities to enhance your skills and knowledge * Opportunities for career growth and advancement within the organization * A dynamic and supportive work environment that encourages collaboration and innovation * A comprehensive benefits package, including health, dental, and vision insurance * A 401(k) retirement plan with company match * Paid time off and holidays * Flexible work arrangements, including remote work options **Work Environment and Company Culture** arenaflex is committed to creating a work environment that is inclusive, supportive, and empowering. Our company culture is built on the following values: * Patient-centered care * Innovation and collaboration * Compassion and empathy * Excellence and accountability * Diversity and inclusion As a Remote Customer Service Representative, you will be part of a dynamic team that shares your passion for delivering exceptional patient care. You will have the opportunity to work with a talented and dedicated team of professionals who are committed to making a difference in the lives of our patients. **Compensation, Perks, and Benefits** arenaflex offers a competitive compensation package, including: * A salary range of $40,000 - $60,000 per year, depending on experience * A comprehensive benefits package, including health, dental, and vision insurance * A 401(k) retirement plan with company match * Paid time off and holidays * Flexible work arrangements, including remote work options * Opportunities for career growth and advancement within the organization **How to Apply** If you're passionate about delivering exceptional patient care and have a knack for resolving complex issues, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website. Apply Now! We look forward to hearing from you and exploring how you can join our dynamic team at arenaflex. Apply for this job