Experienced Customer Service Representative – Remote Opportunity in Kentucky for Delivering Exceptional Pet Parent Experiences

Welcome to blithequark At blithequark, we're passionate about making a difference in the lives of pet parents and their furry friends. As a leading pet pharmacy, we're dedicated to providing an exceptional, memorable, and reliable experience for our customers every time. Our team is made up of strong, passionate individuals who share our vision of delivering outstanding care and wellness services. We're now seeking a talented Customer Service Representative to join our amazing team and contribute to our mission of making pets, pet parents, and pet partners super happy! About the Role In this remote role, you'll be working from the comfort of your own home, engaging directly with our pharmacy customers who contact us for a variety of topics. This will primarily be via inbound calls and other communication platforms. As a Customer Service Representative at blithequark, you'll be responsible for researching and problem-solving to determine appropriate solutions for our customers, following up as needed to resolve issues, and going above and beyond to "wow" them. We're not looking for order-takers or script-readers – we're searching for individuals who can engage with our customers, think critically, and provide solutions while adhering to high safety and regulatory standards. Key Responsibilities: Engage directly with pharmacy customers via inbound calls and other communication platforms to address their queries and concerns Research and problem-solve to determine appropriate solutions for customers, following up as needed to resolve issues Provide exceptional customer service, going above and beyond to "wow" our customers and ensure their satisfaction Work collaboratively with internal teams to resolve customer issues and improve overall customer experience Adhere to high safety and regulatory standards, ensuring compliance with all relevant laws and regulations What We Offer At blithequark, we're committed to providing our team members with a supportive culture, competitive pay, and great perks. We believe in empowering our employees to build, grow, and unleash their full potential. As a Customer Service Representative, you'll be part of a team that values excellence, takes pride in everything they do, and is recognized for their commitment and hard work. You'll have the opportunity to make a real difference in the lives of pet parents and their pets, and we'll provide you with the tools and resources you need to succeed. Benefits and Perks: Competitive pay and benefits package Opportunities for career growth and professional development A supportive culture that values diversity, inclusion, and belonging Flexible scheduling and remote work arrangements Access to cutting-edge technology and tools Recognition and rewards for outstanding performance What You'll Need To be successful in this role, you'll need to have: 1-2 years of experience working in a customer-focused environment Excellent communication skills, both written and verbal Ability to multi-task, think critically, and problem-solve Flexibility to shift schedule and work overtime as needed Must be able to pass a background check for KY Rx Tech license A strong commitment to delivering exceptional customer service and exceeding customer expectations Preferred Qualifications: Experience working in a remote or virtual environment Knowledge of pet health and wellness Experience with customer relationship management (CRM) software Bilingual or multilingual skills Career Growth and Development At blithequark, we're committed to helping our team members grow and develop in their careers. As a Customer Service Representative, you'll have access to training and development programs, mentorship opportunities, and career advancement possibilities. We believe in promoting from within and providing our employees with the tools and resources they need to succeed. Work Environment and Company Culture Our company culture is built on a foundation of excellence, integrity, and compassion. We value diversity, inclusion, and belonging, and we're committed to creating a work environment that is supportive, collaborative, and fun. As a remote employee, you'll be part of a virtual team that is connected by a shared passion for delivering exceptional customer service and making a difference in the lives of pet parents and their pets. Compensation and Benefits We offer a competitive compensation and benefits package that includes: Salary range: $40,000 - $60,000 per year, depending on experience Comprehensive benefits package, including medical, dental, and vision insurance 401(k) retirement plan with company match Paid time off and holidays Opportunities for career advancement and professional development How to Apply If you're passionate about delivering exceptional customer service and making a difference in the lives of pet parents and their pets, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to our website . We can't wait to hear from you! Equal Opportunity Employer blithequark is an equal opportunity employer, committed to diversity, inclusion, and belonging. We welcome applications from qualified candidates of all backgrounds and perspectives. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected] . Conclusion Thank you for considering this exciting opportunity to join our team as a Customer Service Representative. We're confident that you'll find our company culture, benefits, and opportunities for growth and development to be a great fit for your skills and experience. Don't miss out on this chance to make a real difference in the lives of pet parents and their pets – apply today and join our team of passionate and dedicated professionals at blithequark! Apply for this job