**Experienced Customer Service Representative – Remote Opportunity at arenaflex**

**Job Title:** Experienced Customer Service Representative – Remote Opportunity at arenaflex **Job Description:** **Introduction to arenaflex** At arenaflex, we are a leading Pharmacy Benefit Services (PBS) entity, owned by 20 non-profit health plans, serving over 33 million members and managing government programs, including Medicare and Medicaid. Our mission is to provide exceptional customer service, ensuring that our members receive the best possible care and support. We are now seeking an accomplished Customer Service Representative to join our remote team, working from the comfort of their own home in California. **Job Overview:** We are looking for a highly skilled and experienced Customer Service Representative to join our team on a 6-month contract, with a high potential for extension. As a Customer Service Representative at arenaflex, you will be responsible for interacting with customers, providing information, resolving complaints, and handling customer inquiries in a professional and courteous manner. If you have a passion for delivering exceptional customer service, a strong communication skillset, and experience working in high-volume call centers, we encourage you to apply for this exciting opportunity. **Key Responsibilities:** * Interact with customers to provide information in response to inquiries about products and services, and to handle and resolve complaints. * Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills. * Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments. * Refer unresolved customer grievances to designated departments for further investigation. * Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. **Work Environment and Requirements:** * Work from home in California, with a wired LAN connection from the modem/router to the desktop or laptop (wireless connectivity is not permitted). * Use video during training, team meetings, and as required by the client. * Have a table and office chair. * Have a hard-wired internet connection and a quiet workspace. * Be flexible to work within a 24/7 call center environment, although there are only day and midday shifts available. **Selection Process:** * Video interviews via Zoom/MS Teams. **Requirements:** * Education: High school diploma or GED. * 0-2 years customer service-related experience required. * Previous experience with computer applications, such as MS Outlook or data entry software. * Ability to accurately document and record customer/client information. * Proficiency in computer software navigation and dual screens is essential. * The ability to handle complex calls, demonstrate critical thinking, and problem-solving skills is crucial. * Strong communication skills are a must. * Preferred Skills: A pharmacy background is preferred but not mandatory. * Bi-lingual candidates who speak Hmong, Spanish, or Mien are preferred. **Benefits and Compensation:** * Pay rate: $18.83 per hour on a W2 contract. * 401(k) plan. * Dental insurance. * Health insurance. * Vision insurance. * Work from home opportunity. * 8-hour shift. **Career Growth Opportunities and Learning Benefits:** At arenaflex, we believe in investing in our employees' growth and development. As a Customer Service Representative, you will have the opportunity to: * Develop your customer service skills and knowledge in a dynamic and fast-paced environment. * Work with a team of experienced professionals who are passionate about delivering exceptional customer service. * Participate in ongoing training and development programs to enhance your skills and knowledge. * Take on new challenges and responsibilities as you grow and develop in your role. **Conclusion:** If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity at arenaflex. As a Customer Service Representative, you will have the chance to make a real difference in the lives of our members and contribute to the success of our organization. Don't miss out on this opportunity to join a dynamic and growing company that values its employees and is committed to excellence. **Apply Now:** To apply for this exciting opportunity, please visit our website at [insert link]. We look forward to hearing from you! **Job Types:** Full-time, Contract **Pay:** Up to $18.83 per hour **Expected hours:** 40 per week **Benefits:** * 401(k) * Dental insurance * Health insurance * Vision insurance * Work from home **Shift:** 8-hour shift **Education:** High school or equivalent (Required) **Experience:** * Customer Service: 1 year (Required) * Pharmacy: 1 year (Preferred) **Work Location:** Remote Apply for this job