Experienced Customer Service Representative – Email, Chat, and Phone Specialist for Live Events Enthusiasts (Nights and Weekends)

Introduction to arenaflex arenaflex is a leading provider of exceptional customer experiences in the live events industry. We pride ourselves on creating memorable experiences for all our customers, from the point of purchase to the moment they enter the gates. As a passionate team of live events enthusiasts, we are dedicated to delivering high-quality service to our fans, ensuring they get the right seats at the right price. Our mission is to make every interaction with our customers a positive and memorable one, and we are looking for like-minded individuals to join our team. Job Overview As an Email/Chat/Phone Specialist (Nights and Weekends) at arenaflex, you will be on the front lines of representing our brand, engaging with hundreds of customers who share our passion for live events. You will provide proactive, friendly, and high-quality service to our customers, answering questions, troubleshooting technical concerns, and utilizing internal and external technology to manage order fulfillment. If you are a team player with excellent communication skills, a passion for live events, and a drive to contribute to culture and growth, we encourage you to apply for this exciting opportunity. Key Responsibilities Handle customer contacts promptly and professionally via phone, email, and live chat Answer questions about purchases, orders, inventory, and upcoming events Support our customers proactively, utilizing internal and external technology to manage order fulfillment Contribute to a positive team culture and growth, participating in team meetings and sharing knowledge and best practices Create memorable experiences for customers who share our love for live events Role Expectations and Progression In the first 30 days, you will complete new hire orientation, learn about ticket marketplaces, and acclimate to team and company norms. You will gain access to our internal systems, shadow teammates, and document your learnings. As you progress to 90 days, you will perform core responsibilities comfortably on your own, maintain internal and external relationships, and contribute to our approaches and technologies. By 180 days, you will apply methods to execute individual tasks that positively impact the team, handle front-line customer escalations, and participate in extracurricular projects that contribute to the success of the organization. Essential Qualifications 1-2 years of customer service experience via phone, email, and live chat Team player mentality and drive to contribute to culture and growth Sense of curiosity to ask questions and keenness to improve upon work Passion for live events (sports, concerts, or theatre) Flexible schedule to work evenings, weekends, and holidays Excellent verbal and written communication skills Preferred Qualifications Experience with Zendesk or similar help desk software Previous experience in the live events or ticketing industry Knowledge of customer service metrics and KPIs Skills and Competencies To be successful in this role, you will need to possess excellent communication and interpersonal skills, with the ability to work effectively in a team environment. You will need to be proactive, flexible, and adaptable, with a strong sense of curiosity and a drive to improve upon your work. You will also need to be proficient in using internal and external technology, including help desk software and customer relationship management systems. Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to the growth and development of our employees. We offer a range of training and development opportunities, including new hire orientation, ongoing coaching and feedback, and opportunities for career advancement. You will have the chance to work with a talented team of professionals who are passionate about live events, and to contribute to the success of our organization. Work Environment and Company Culture arenaflex is a dynamic and fast-paced work environment that is passionate about live events. We offer a hybrid schedule with 3 days in the office and 2 days remote, allowing you to balance your work and personal life. Our company culture is built on a foundation of teamwork, respect, and open communication, and we encourage our employees to share their ideas and feedback. We also offer a range of perks and benefits, including flexible PTO, mental health days, and monthly credits and discounts for attending live events. Compensation, Perks, and Benefits We offer a competitive compensation package, including a base salary of $40,000, bi-annual bonuses, and equity. Our benefits package includes medical, dental, and vision insurance, 401K matching, and a range of additional workplace perks. We also offer fully paid training, allowing you to develop your skills and knowledge in a supportive and structured environment. Conclusion If you are a motivated and enthusiastic customer service professional who is passionate about live events, we encourage you to apply for this exciting opportunity. As an Email/Chat/Phone Specialist (Nights and Weekends) at arenaflex, you will have the chance to work with a talented team of professionals, contribute to the success of our organization, and develop your skills and knowledge in a supportive and structured environment. Don't miss out on this opportunity to join a dynamic and fast-paced team that is dedicated to delivering exceptional customer experiences. Apply now to take the first step in your career with arenaflex! Apply for this job