Experienced Customer Sales and Service Representative – Delivering Exceptional Customer Experiences through Innovative Technology Solutions at arenaflex

Welcome to arenaflex: Where Innovation Meets Customer Satisfaction At arenaflex, we empower people to live, work, and play by connecting them to what brings them joy. We drive innovation, creativity, and impact in the world, and our team is a community of people who anticipate, lead, and believe that listening is where learning begins. If you're looking for a career where you can share your ideas freely, learn, grow, and thrive, then join our team at arenaflex. We're committed to delivering exceptional customer experiences through our innovative technology solutions, and we're looking for talented individuals like you to help us achieve our mission. About the Role: Customer Sales and Service Representative As a Customer Sales and Service Representative at arenaflex, you'll be the face of our company, delivering an exceptional customer experience to our valued customers. With your superior sales and customer service skills and excitement for technology, you'll be responsible for answering incoming calls, responding to customer requests, and resolving issues in a timely and professional manner. You'll be the go-to person for our customers, providing them with tailored solutions and support to meet their needs and exceed their expectations. Key Responsibilities: Answering incoming calls from customers and responding to requests about installation, disconnection, or changes to service Instilling confidence and loyalty in customers through thoughtful listening, utilizing your knowledge of arenaflex's products and services to effectively service and retain customers Identifying customer needs and proactively offering our products and services to meet monthly sales goals and deliver an outstanding customer experience Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments, and policy issues Responding to requests from customers about arenaflex products and services Verifying service order accuracy and completeness and making corrections/changes as needed Negotiating the collection of overdue bills Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business Managing various systems and work tools while engaging with customers on the phone What We're Looking for in a Candidate: We're looking for a true consultative salesperson who is energized by meeting sales goals and building relationships with customers. You should be a deep listener, taking a genuine interest in learning about your customers, their business challenges, and industry trends. You should enjoy the fast pace and urgency needed to manage incidents and have no problem juggling multiple priorities. Your empathy and communication skills should make it possible for you to diffuse sensitive situations, and you should take real ownership of customer concerns, driven to provide exceptional customer service. Essential Qualifications: Related Associate Degree or 2+ years' relevant experience Customer Service call center experience Previous collections experience Experience with selling products and services Customer service skills Demonstrated ability to communicate with detail and precision Preferred Qualifications: Experience working in a remote environment Familiarity with technology and software applications Strong problem-solving and analytical skills Ability to work in a fast-paced environment and adapt to changing situations Career Growth Opportunities and Learning Benefits: At arenaflex, we're committed to helping our employees grow and develop in their careers. We offer a range of training and development programs, including on-the-job training, mentorship, and career advancement opportunities. You'll have the chance to work with a talented team of professionals who are passionate about delivering exceptional customer experiences, and you'll be encouraged to share your ideas and feedback to help us improve our services. Work Environment and Company Culture: Our work environment is collaborative, inclusive, and dynamic, with a focus on innovation, creativity, and customer satisfaction. We celebrate our employees' differences and are committed to creating a workplace where everyone feels valued, connected, and empowered to reach their potential. We offer a range of benefits, including health and wellness programs, 401(k) Savings Plan, stock incentive programs, paid time off, adoption assistance, and tuition assistance. Compensation, Perks, and Benefits: We offer a competitive compensation package, including a salary range of $577.00 to $1,775.00 weekly, depending on your location and confirmed job-related skills and experience. This is an incentive-based position with the potential to earn more. We also offer a range of perks and benefits, including flexible working hours, remote work options, and access to the latest technology and software applications. Conclusion: If you're looking for a career where you can make a real difference, then join our team at arenaflex as a Customer Sales and Service Representative. We're committed to delivering exceptional customer experiences, and we're looking for talented individuals like you to help us achieve our mission. Apply now to take the first step in your new career and discover the opportunities and benefits that await you at arenaflex. Apply for this job