Experienced Customer Care Professional - Platinum - Delivering World-Class Service and Driving Customer Loyalty

Welcome to arenaflex: Where Exceptional Customer Experience Meets Unwavering Support At arenaflex, we believe that with the right backing, people and businesses can progress in incredible ways. As a global and diverse community of colleagues, we are committed to backing our customers, communities, and each other. When you join our team, you become part of a dynamic and inclusive environment where you can learn, grow, and create a career journey that is unique and meaningful to you. With benefits, programs, and flexibility that support you personally and professionally, you'll be empowered to thrive in your role and make a lasting impact. Our Commitment to Customer Experience As a brand built on going above and beyond to provide the best customer experience, having exceptional colleagues is paramount. As the face of arenaflex, you will create positive interactions with our customers every day, from curating unique experiences to helping them with their everyday needs. With industry-leading training and ongoing coaching, you'll grow your skills and learn what it means to continually set the standard for world-class, customer-first service. Find your place in service on our team and join a community that is dedicated to delivering exceptional customer experiences. Role and Responsibilities As a Customer Care Professional - Platinum, you will utilize your skills, experience, and passion for customer service to help propel your team and its business partners to success. Your day-to-day responsibilities will include: Consistently delivering extraordinary service on a high volume of inbound calls in a fast-paced, structured customer care environment with a keen focus on driving a Customer First mentality Consulting with customers to understand their needs and tailoring unique and personal solutions for them, while also reinforcing the benefits of our services and acknowledging customer tenure Adding value for our customers through unexpected relevant recommendations of product offers/benefit enrollments that deepen customer engagement and loyalty Utilizing your "service-oriented" personality to develop key selling skills to optimize and solidify the customer relationship by deepening their loyalty to our brand Being responsible for case intake, analyzing fraud and dispute cases, and sharing case outcomes to protect the interests of our organization and our customers Using tools and resources to identify custom solutions and anticipate customer needs, in our commitment to maintain a first point of contact resolution Meeting and exceeding performance goals that include, but are not limited to: sales rates, quality goals, compliance regulations, and productivity targets, & customer performance metrics Minimum Qualifications To be successful in this role, you will need: Strong written and communication skills to converse effectively and naturally with our customers to deepen client relationships and drive satisfaction Resilience to efficiently manage a steady stream of customer calls, while balancing performance to meet a variety of metrics, and remain positive through change and stressful situations Ability to showcase humility and show care and appreciation through emotional acknowledgement of our customer queries/situations on each call Technical savvy to multi-task and navigate through multiple computer systems and applications, simultaneously, with speed and accuracy Integrity to manage sensitive customer information and adhere to all Regulatory and Compliance guidelines related to servicing and sales practices Driven to please by providing the ultimate experience for our customers on every interaction Timeliness and reliability Preferred Skills While not required, the following skills are preferred: Passion for building customer loyalty through exceptional listening, consultative relationship building, resourcefulness, and problem-solving skills Customer service and consultative sales environment experience preferred Passion for consultative sales, recommending products or solutions tailored to each customer Ability to adapt communication style to a wide variety of personalities and situations and take ownership and responsibility for each call, from beginning to end Additional Requirements In addition to the above qualifications and skills, you will need to be flexible and able to work in a hybrid environment. This includes: Flexibility to work anytime between 6:00am - 2:00am, including weekends Hybrid Environment in Sunrise, Florida - on-site expectation 3 days/week Workplace Flexibility: Full-time, shift flexibility requirements What We Offer At arenaflex, we offer a competitive salary range of $20.00 to $22.25 hourly, plus bonus and benefits. Our benefits include: Competitive base salaries Bonus incentives 6% Company Match on retirement savings plan Free financial coaching and financial well-being support Comprehensive medical, dental, vision, life insurance, and disability benefits Flexible working model with hybrid, on-site, or virtual arrangements depending on role and business need 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities Career Growth and Development At arenaflex, we are committed to helping our colleagues grow and develop in their careers. With ongoing training and coaching, you'll have the opportunity to develop new skills and take on new challenges. Our career development programs are designed to help you achieve your goals and advance in your career. Work Environment and Company Culture Our work environment is dynamic, inclusive, and supportive. We believe in fostering a culture of diversity, equity, and inclusion, where everyone feels seen, heard, and valued. Our colleagues are passionate about delivering exceptional customer experiences, and we are committed to backing them every step of the way. Conclusion If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. At arenaflex, we are committed to backing our colleagues and our customers, and we look forward to welcoming you to our team. Apply now and join a community that is dedicated to making a difference in the lives of our customers and our colleagues. Apply for this job