Experienced Customer Service Representative – Delivering Exceptional Retail Experiences and Building Customer Loyalty at blithequark

Introduction to blithequark At blithequark, we are dedicated to fostering a culture of belonging and inclusivity, where every individual can thrive and be their authentic self. As a leader in the retail grocery industry, we empower our team members to provide exceptional customer service, celebrating differences and promoting a positive work environment. Our commitment to diversity, equity, and inclusion is reflected in our Belonging, Inclusion, and Diversity Statement, which outlines our pledge to create a welcoming and supportive space for all. Job Overview We are seeking a highly skilled and customer-focused Customer Service Associate to join our team at blithequark. As a key member of our retail grocery location, you will play a vital role in delivering exceptional customer experiences, resolving concerns, and promoting a positive image of our brand. If you are passionate about providing outstanding service, working in a fast-paced environment, and contributing to a culture of inclusivity and respect, we encourage you to apply for this exciting opportunity. Primary Responsibilities and Accountabilities As a Customer Service Associate at blithequark, your primary responsibilities will include: Providing continuous attention to customer needs, greeting, assisting, and thanking customers in a prompt, courteous, and friendly manner. Addressing customer issues and complaints, resolving them to the full satisfaction of the customer immediately, within company guidelines, while maintaining composure and professionalism. Coordinating daily store cash and accounting functions in accordance with company guidelines, policies, and procedures, and management instruction. Maintaining knowledge of front-end operations and staying current on changes in policies and procedures to preserve and proactively support department service levels and accountability. Managing ACM lanes according to company standards and policies, ensuring each self-checkout lane is properly opened, and appropriate reports are printed, and cash maintenance requirements are performed. Troubleshooting problems with front-end equipment through self-help icons on computer desktops or by contacting the retail service help desk as needed. Stocking front-end products, restocking, and using supply items efficiently to eliminate waste and maintain the lowest supply cost. Exhibiting professional telephone etiquette and ensuring connection to the appropriate department or associate. Maintaining confidentiality of information and handling sensitive customer data with discretion. Performing cashier associate duties, pricing duties, and other job-related tasks as assigned. Keeping the work area clean, orderly, and free from safety hazards, reporting faulty equipment and hazards to management. Notifying management of associate theft, customer shoplifting, unauthorized mark-downs, property defacement, or any action that is illegal and/or against company policy. Qualifications To be considered for this role, you must meet the following minimum qualifications: Be at least 18 years of age. Hold a high school diploma or equivalency. Have the ability to read, write, and speak English proficiently. Have the ability to understand and follow English instructions. Be authorized to work in the United States or have the ability to obtain the same. Successfully complete pre-employment drug testing and background check. Preferred qualifications include: Demonstrating strong customer service communication skills, effectively addressing and resolving customer concerns with positive business impact. Possessing a proficient working knowledge of office, front-end systems, and equipment. Possessing proficient computer skills. Possessing demonstrated skills in the ability to perform and deliver customer service expectations. Demonstrating good organizational skills. Having a high standard of integrity and reliability. Required Behaviors To succeed in this role, you must embody the following behaviors: Living the values by embracing the essence of blithequark, demonstrating a commitment to the company's goals and values. Unifying and motivating the team through praise and recognition of success, with immediate feedback to build an environment of trust. Being business-driven, showing passion for the business, and delivering results consistently. Being customer-orientated, passionately demonstrating that the customer comes first, always, by putting the customer's needs above all else. Showing people passion through consistently treating others with respect and dignity. Knowledge, Skills, and Abilities To excel in this role, you must possess: Compliance with all company policies and procedures. The ability to complete service training within sixty (60) days of the position start date. Excellent communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and management. Strong problem-solving and conflict resolution skills, with the ability to remain calm and composed in challenging situations. Basic math skills, with the ability to accurately handle cash and operate a point-of-sale system. Ability to work in a fast-paced environment, with a high level of energy and flexibility. Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our team members. As a Customer Service Associate, you will have access to comprehensive training programs, designed to enhance your skills and knowledge, and prepare you for future career opportunities. You will also have the chance to work with a talented and diverse team, learn from experienced colleagues, and contribute to a culture of inclusivity and respect. Work Environment and Company Culture Our retail grocery location is a dynamic and fast-paced environment, where no two days are ever the same. As a Customer Service Associate, you will be part of a close-knit team, working together to deliver exceptional customer experiences and drive business results. At blithequark, we prioritize our team members' well-being, offering a supportive and inclusive work environment, with opportunities for growth, development, and recognition. Compensation, Perks, and Benefits We offer a competitive compensation package, including a hourly wage, benefits, and perks, designed to recognize and reward your hard work and contributions. As a Customer Service Associate at blithequark, you can expect: A competitive hourly wage, with opportunities for advancement and growth. Comprehensive benefits, including medical, dental, and vision insurance, as well as a 401(k) retirement plan. Paid time off, including vacation days, sick leave, and holidays. Opportunities for career advancement and professional growth. A dynamic and inclusive work environment, with a talented and diverse team. Conclusion If you are a customer-focused and results-driven individual, passionate about delivering exceptional service and contributing to a culture of inclusivity and respect, we encourage you to apply for this exciting opportunity. As a Customer Service Associate at blithequark, you will be part of a talented team, working together to drive business results, and make a positive impact on our customers and communities. Apply now to join our team and start your journey with blithequark! Apply for this job