Junior Customer Support Specialist – Remote SaaS Support Position with Growth Opportunity at blithequark

Welcome to blithequark: Unlocking Growth through Process Power At blithequark, we believe in the transformative potential of process to drive growth, efficiency, and innovation in teams worldwide. As a no-code compliance operations platform, we empower our customers to build, document, automate, and track recurring workflows, automating work, enforcing standards, and proving compliance. With a global customer base of over 3,000 companies, including renowned names such as Airbnb, Spotify, AstraZeneca, and Accenture, and backed by prominent VC firms like Accel, Salesforce, and Atlassian, we're poised for continued success. Our Mission: Making Work Fun, Fast, and Faultless Our mission is built on the foundation of making work enjoyable, efficient, and error-free for teams everywhere. We strive to create an environment where our customers can thrive, and our team members can grow and develop their skills. With a strong focus on work-life balance, flexibility, and collaboration, we're committed to fostering a culture that values impact, ownership, and autonomy. Our Culture: Embracing Remote Work and Flexibility blithequark was founded on the principles of a healthy, collaborative, and remote work culture. We believe in giving our team members the freedom to work from anywhere, at any time, as long as they have a stable internet connection. With team members spread across 9 different time zones, we've developed a unique approach to communication, using asynchronous tools to facilitate collaboration and autonomy. We prioritize building strong relationships through regular virtual coffee chats, games, storytelling, and other social activities, ensuring that our team members feel connected and supported. The Opportunity: Join Our Customer Support Team We're seeking a highly motivated and customer-focused Junior Customer Support Specialist to join our Customer Support & Success team. As the primary point of contact between blithequark and our customers, you'll play a critical role in addressing inbound customer inquiries via phone, email, and live chat. You'll have the opportunity to work with a diverse range of companies, from early-stage start-ups to Fortune 500 enterprises, across various industries. Your input will be invaluable in shaping our product and services, as you'll be responsible for passing customer feedback and challenges to our Engineering, Product, and Executive teams. Key Responsibilities: Respond to email, live chat, and phone inquiries from existing customers and prospects Advise customers on the best way to use our software to meet their needs Track customer interactions in Salesforce Assist prospects during their trial period to ensure they understand our product functionality Serve as a conduit for customers to communicate product and feature requests to Product Managers Assist our Customer Success Managers in dealing with large customers Contribute to the Support Knowledge-base Conduct product demos for prospects Conduct Onboarding and Account Reviews for existing customers About You: To succeed in this role, you should have: At least 1-2 years of experience working directly with customers, preferably in a SaaS environment Excellent communication skills, both written and verbal, with a strong focus on English language proficiency A keen eye for detail and a passion for delivering exceptional customer experiences A growth mindset, with a self-motivated approach to learning and development A strong affinity for technology, including web and mobile applications, with experience in Intercom and Salesforce being a plus Ability to work 9am-6pm EST, with a location in Central or South America preferred Essential Qualifications: In addition to the above requirements, you should: Possess a strong understanding of customer support principles and practices Be able to work independently and as part of a remote team Have experience with customer support software and tools, such as helpdesk systems and CRM platforms Be comfortable with technology and have a willingness to learn new systems and processes Preferred Qualifications: While not essential, the following qualifications would be advantageous: Experience working in a fast-paced, dynamic environment, with a focus on SaaS or software development Knowledge of no-code automation and compliance operations Familiarity with Salesforce, Intercom, or other customer support software Experience with customer success management or account management Skills and Competencies: To excel in this role, you should possess: Strong communication and interpersonal skills Excellent problem-solving and analytical skills A customer-centric approach, with a focus on delivering exceptional experiences Ability to work in a fast-paced environment, with a focus on prioritization and time management Strong technical skills, with a willingness to learn new systems and processes Career Growth Opportunities and Learning Benefits: At blithequark, we're committed to helping our team members grow and develop their skills. As a Junior Customer Support Specialist, you'll have access to: Comprehensive training and onboarding programs Ongoing coaching and mentoring from experienced team members Opportunities for career advancement and professional growth Access to industry-leading tools and technologies A culture that values innovation, experimentation, and learning Work Environment and Company Culture: Our work environment is designed to be flexible, collaborative, and supportive. As a remote team, we prioritize communication, autonomy, and trust. You can expect: A flexible work schedule, with the ability to work from anywhere A collaborative and supportive team environment, with regular virtual social activities Access to industry-leading tools and technologies A culture that values work-life balance, flexibility, and autonomy Compensation, Perks, and Benefits: We offer a competitive compensation package, including: Unlimited PTO policy, with a minimum of 3-4 weeks' vacation per year Company-wide week off in December Regular company offsite meetings and social activities Equity for all full-time roles Opportunities for career advancement and professional growth Conclusion: If you're passionate about delivering exceptional customer experiences, working in a fast-paced and dynamic environment, and growing with a innovative company, we encourage you to apply for this exciting opportunity. At blithequark, we believe in the power of process to unlock growth and innovation, and we're committed to creating a work environment that is fun, fast, and faultless. Join our team and be part of our mission to make work enjoyable, efficient, and error-free for teams everywhere. Don't let confidence hold you back – we believe in growth and development, and we're excited to meet talented individuals who share our vision. Apply now and take the first step towards an exciting and rewarding career with blithequark. Apply for this job