Experienced Remote Customer Service Representative – Delivering Exceptional Client Experiences and Driving Business Growth through Innovative Solutions and Tech-Powered Innovation at blithequark

Introduction to blithequark and the Industry blithequark is a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging. As a leader in the industry, we have earned numerous awards, including "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth." Our mission is to help the world's best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation. We are committed to creating a workplace where all employees can thrive, grow, and develop their skills. A New Career Powered by You Are you looking for a "work from home" career change with a company that values its employees and offers a sense of belonging? Do you want to join a team that is passionate about providing outstanding customer service experiences? Then a remote Customer Service Representative position at blithequark is the perfect opportunity for you. As a remote Customer Service Representative, you will join an organically diverse team from 70+ countries where all members contribute and support each other's success and well-being. Career Growth and Personal Development This is a great "work from home" opportunity that will allow you to reimagine an all-new career journey and develop "friends for life" at the same time. At blithequark, we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned. With about 80% of our managers and leaders promoted from within, you will have real career growth potential. Our training programs will provide you with the skills and knowledge you need to succeed in your role and advance in your career. Key Responsibilities Provide inbound customer support using a call flow guide Help customers resolve basic technical issues Track, document, and retrieve information in databases Offer additional products and/or services Deliver expert customer experiences...with a smile Your Qualifications Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Representative (Remote) role include: 1+ year of customer service experience Open availability A high school diploma or GED A quiet, distraction-free environment to work from in your home Proficiency in fast-paced multi-tasking Eagerness to learn new technologies Strong computer navigation skills and PC knowledge A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter) High Speed internet (no wireless/hotspots or satellite) and a smartphone Must reside in the United States and have a valid U.S. address for residence Essential Skills and Competencies To be successful in this role, you will need to possess excellent communication and interpersonal skills, with the ability to work in a fast-paced environment. You will also need to be proficient in using technology, including computers, software, and other digital tools. Additionally, you will need to be able to work independently and as part of a team, with a strong focus on delivering exceptional customer experiences. What's in it for You At blithequark, we significantly invest in our employees, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. We offer a range of benefits, including: A base salary range of $15-$18/hr. (pay rate will not be below the applicable minimum wage) Medical, dental, and vision insurance Comprehensive employee assistance program (EAP) 401(k) retirement plan Paid time off and holidays Paid training days DailyPay enrollment option to access pay "early," when you want it Paid training and performance-based incentives Lucrative employee referral bonus opportunities Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more Health and wellness programs with trained partners to help promote a healthy you Mentorship programs that support your rewarding career journey Work-from-home convenience Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support Celebrations for blithequark Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more Work Environment and Company Culture At blithequark, we pride ourselves on our inclusive and diverse workplace culture. We believe in creating an environment where all employees can thrive, grow, and develop their skills. Our company culture is built on the principles of respect, empathy, and open communication. We encourage our employees to be themselves, to share their ideas and perspectives, and to work together to achieve our goals. Conclusion If you are looking for a new career challenge and want to join a company that values its employees and offers a sense of belonging, then a remote Customer Service Representative position at blithequark is the perfect opportunity for you. With our commitment to career growth and personal development, you will have the opportunity to develop new skills, advance in your career, and achieve your goals. Apply today and discover why over 440,000 employees around the globe call blithequark their "employer of choice." How to Apply To apply for this role, please submit your application through our website. We look forward to hearing from you and exploring how you can contribute to our team's success. Equal Employment Opportunity blithequark is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law. Request for Reasonable Accommodation If you require a reasonable accommodation to complete the application process, please click here. Affirmative Action Plan To review the Affirmative Action Plan, please click here. Apply for this job