Experienced Customer Service Representative – Delivering Exceptional Patient Experiences in a Dynamic Healthcare Environment at blithequark

Introduction to blithequark At blithequark, our mission is centered around Better Health, driven by a passion for helping others achieve their wellness goals. We believe that every interaction, whether with patients, providers, or payors, is an opportunity to make a meaningful difference. Our team members are the backbone of our organization, and we're committed to fostering a culture that supports their growth, both personally and professionally. If you're looking for a career that aligns with your values and offers a sense of purpose, you're in the right place. Why Join the blithequark Team? blithequark stands out due to its unwavering commitment, unrelenting passion, and inclusive culture. Our team makes a tangible impact every day by supporting our healthcare network, ensuring that our patients receive the best possible care. We don't just aspire to deliver exceptional healthcare experiences; we live by this principle. By joining our team, you become part of a community that shares your drive and passion for helping others, allowing you to live your purpose every day. Job Overview As a Customer Service Representative at blithequark, you will be the first point of contact for many patients, providing them with the support and reassurance they need during challenging times. Your role will involve answering incoming calls, gathering and verifying demographic information, identifying patient needs through active listening and empathy, and documenting interactions with precision. Your ability to remain calm under pressure, think critically, and solve problems will be invaluable in this position. Key Responsibilities: Answer incoming healthcare contact center calls, offering support and guidance to our community seniors. Gather and verify demographic information using our standard computer software and systems. Apply problem-solving skills to identify immediate caller needs, including potential crisis situations, and route calls to the appropriate resource according to our operating procedures. Document all call information accurately and according to approved protocols. Utilize effective verbal communication strategies to elicit information, build confidence with callers, and provide reassurance. Accurately identify callers' presenting concerns and document them as per protocol. Meet quality assurance requirements and other key performance metrics, including maintaining punctuality and high attendance standards. Position Requirements and Skills To excel in this role, you should have a high school diploma or equivalent, coupled with at least 2 years of customer service experience, preferably in a healthcare call center environment. Essential skills include active listening, empathy, professionalism, and problem-solving, with a focus on first-call resolution and building value for the customer. Familiarity with Google Suite applications and experience with data entry and call documentation are also required. Strong verbal and written communication skills are crucial, and knowledge of medical terminology is preferred. Key Attributes and Skills: Possess a positive and contagious work ethic, inspiring others and modeling the behaviors of our core values and guiding principles. Be an effective team player who contributes valuable ideas and feedback and can be counted on to meet commitments. Demonstrate the ability to work within our dynamic environment, facing tasks and challenges with energy and passion. Pursue activities with focus and drive, defining work in terms of success, and can be counted on to complete goals. Show a demonstrated ability to handle data with confidentiality and work cross-functionally with multiple teams. Exhibit excellent organizational, time-management, and multi-tasking skills with strong attention to detail. Have excellent written and verbal communication skills, being comfortable communicating with senior-level leadership, providers, and health plans. Demonstrate strong interpersonal and presentation skills, along with critical thinking and problem-solving abilities. Be results-oriented with a focus on quality execution and delivery. Appreciate cultural diversity and show sensitivity toward the target patient population. Career Growth and Learning Benefits At blithequark, we're committed to the growth and development of our team members. We believe that investing in our people is essential to delivering exceptional patient experiences. As a Customer Service Representative, you'll have access to training programs, workshops, and mentorship opportunities designed to enhance your skills and knowledge. Our goal is to support your career aspirations, whether that's advancing within our customer service team or exploring other roles within the organization. Work Environment and Company Culture Our work environment is built on the principles of inclusivity, respect, and open communication. We foster a culture that values diversity, promotes teamwork, and recognizes individual contributions. At blithequark, you'll find a collaborative and supportive community that encourages innovation, creativity, and personal growth. We believe that a happy and fulfilled team is the key to our success and the success of our patients. Compensation, Perks, and Benefits We offer a comprehensive compensation and benefits package designed to support your well-being and financial security. This includes medical, dental, vision, disability, and life insurance, as well as a 401k plan with employer match. You'll also enjoy paid time off, paid holidays, and a competitive hourly rate ranging from USD $17.00 to USD $20.00 per hour. At blithequark, we're committed to rewarding our team members for their hard work and dedication. Conclusion If you're passionate about delivering exceptional customer service, driven by a desire to make a difference in people's lives, and eager to grow with a dynamic organization, we invite you to join the blithequark team. As a Customer Service Representative, you'll be at the forefront of our patient-centric approach, providing support, care, and compassion to those who need it most. Apply now to embark on a rewarding career journey with blithequark and become part of a community that truly cares. Apply for this job