**Experienced Customer Service Representative – Aerospace Fastening Systems**

Join arenaflex, a leading global provider of advanced engineered solutions for the aerospace and transportation industries, as we seek an experienced Customer Service Representative to join our team in Torrance, CA. As a key member of our Customer Support team, you will play a vital role in delivering exceptional customer service, building strong relationships with internal and external customers, and driving business growth. **About arenaflex** arenaflex is a business unit of arenaflex, headquartered in Torrance, California, and a leading global provider of advanced engineered solutions for the aerospace and transportation industries. With a rich history of innovation and a commitment to excellence, we hold the number one global position in aerospace fastening systems and are the North American leader in commercial transportation fasteners. Our high-tech, multi-material fastening systems are found nose to tail on aircraft and aerospace engines, and our products are critical components of industrial gas turbines, automobiles, commercial transportation vehicles, and construction and industrial equipment. **Primary Purpose** As a Customer Service Representative, you will be responsible for performing customer service duties in accordance with department and company objectives. You will act as a liaison between customers and the company to facilitate sales and the resolution of account or service problems. Your primary responsibilities will include: * Providing customers with information about products and services * Soliciting and maintaining favorable contacts with current and potential key accounts * Developing relationships with internal and external customers that will benefit the overall business plan * Building good relationships with internal and external customers that will benefit company objectives to maintain and increase market share * Handling customer complaints in a professional and timely manner to ensure resolution and customer satisfaction * Training other CSRs on daily activities, including but not limited to RFQs and proper formatting * Processing strategic quotes for RFQs and working directly with Product Managers, Buyers, Account Managers, etc. * Acting as a liaison between customers and internal departments, including Shipping, Planning, Engineering, and Quality * Preparing quotes for customers, including pricing and delivery * Accepting orders from customers, booking orders to the applicable location, and coordinating adding the item master for part numbers as required * Handling initial rejected parts or paperwork from customers, coordinating with the Quality Department, and issuing an RMA when necessary * Working with Howmet Credit on past dues invoices or short pays and performing necessary research to resolve the problem * Obtaining knowledge of arenaflex products, including conversions, substitutions, and knowledge of competitor's products * On occasion, visiting assigned customers with coordination of Account Manager and Team Leader * Maintaining organized sales files and understanding customer's terms and conditions and long-term agreements * Training co-workers and mentoring less-senior employees * Working with minimum supervision and handling a fast-paced work environment and stressful situations **Essential Qualifications** * 3 years of experience with customer service/sales, preferably in a manufacturing environment * Strong interpersonal and communication skills * Proficiency in Microsoft Word, Excel, & PowerPoint * 50+ Words per Minute * Familiarity with arenaflex systems (COP, CPQ, GCS) preferred * Ability to read, write, and understand English * Strong problem-solving and organizational skills * Familiarity with distributor accounts and specifics regarding distributor agreements and procedures * Employees must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position. **Preferred Qualifications** * Experience with customer service software and systems * Knowledge of the aerospace and transportation industries * Familiarity with export-controlled items and procedures * Ability to work in a team environment and build strong relationships with internal and external customers **Skills and Competencies** * Excellent communication and interpersonal skills * Strong problem-solving and organizational skills * Ability to work in a fast-paced environment and handle stressful situations * Proficiency in Microsoft Office and customer service software and systems * Ability to read, write, and understand English * Strong analytical and critical thinking skills * Ability to work independently and as part of a team **Career Growth Opportunities and Learning Benefits** As a Customer Service Representative at arenaflex, you will have opportunities to develop your skills and advance your career. We offer a comprehensive training program, including on-the-job training, classroom training, and online training. You will also have the opportunity to work with a talented team of professionals and contribute to the success of our company. **Work Environment and Company Culture** arenaflex is committed to creating a positive and inclusive work environment. We offer a competitive salary and benefits package, including health insurance, excellent 401k matching program, paid holidays, and vacation. Our company culture values diversity, equity, and inclusion, and we are committed to creating an environment where all employees feel valued and respected. **Compensation, Perks, and Benefits** The position includes competitive wages and a comprehensive benefits package, including health insurance (medical, dental, vision), excellent 401k matching program, paid holidays, and vacation. The salary range for this position is $50K to $60K. **How to Apply** If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you! **Equal Employment Opportunity** arenaflex is an Equal Employment Opportunity and Affirmative Action employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or other applicable legally protected characteristics. **Contact Us** If you need assistance to complete your application due to a disability, please email [email protected]. We are committed to providing a positive and inclusive experience for all applicants. Apply for this job