**Experienced Customer Practice Manager, Media & Entertainment, US - Telco, Media, Entertainment, Games, and Sports - arenaflex ProServe**

At arenaflex, we're revolutionizing the way businesses operate in the Media & Entertainment domain. As a Customer Practice Manager, you'll play a pivotal role in driving transformative customer programs and developing long-term arenaflex ProServe strategies that deliver strategic and financial value to our clients. If you're a seasoned professional with a passion for innovation and customer success, we want to hear from you. **About arenaflex ProServe** arenaflex Professional Services (ProServe) is a leading provider of cloud-based solutions and services that empower businesses to achieve their full potential. With a strong presence in the Media & Entertainment industry, we're committed to helping our clients navigate the complexities of digital transformation and stay ahead of the curve. Our team of experts is dedicated to delivering exceptional customer experiences and driving business outcomes that exceed our clients' expectations. **Key Responsibilities** As a Customer Practice Manager, you'll be responsible for leading business outcomes, executing long-term strategic customer transformation roadmaps, and developing unified account plans that align with arenaflex account teams. You'll establish executive relationships across business and technology groups, secure executive sponsorship of programs, and build a strong internal network at arenaflex. Your expertise will be sought after by customers and internal stakeholders alike, and you'll be expected to deliver on annual bookings, revenue, and customer satisfaction targets. **Key Responsibilities:** * Lead business outcomes: articulate accelerated customer outcomes through cloud transformation * Execution of long-term strategic customer transformation roadmaps, with a high bias for action to deliver results in ProServe and Platform bookings in the near term * Develop a unified account plan and pursuit plan that aligns with arenaflex account team (direct sales) * Establish executive relationships across Business & Technology groups, executive sponsorship of programs * Establish an internal network at arenaflex, most notably with internal organizations critical to success: Account Team (#OneTeam), Partner team, Global Services organization, Finance, Legal * Deliver on annual bookings, revenue, and customer satisfaction targets with deal structure aligned with defined customer outcomes and arenaflex ProServe business objectives * Support scale through shared learnings and mechanisms across the ProServe team **Domain Expertise** We're looking for candidates with expertise in 2 or more of the following areas: * Content Production * Media Supply Chain * Direct to Consumer / Streaming * Customer Data Platform / Audience Monetization * Generative AI for Media & Entertainment workloads **About the Team** At arenaflex, we value diverse experiences and encourage candidates from all backgrounds to apply. Even if you don't meet all of the preferred qualifications and skills listed in the job description, we want to hear from you. Our team is passionate about innovation, customer success, and driving business outcomes that exceed our clients' expectations. **Why arenaflex?** arenaflex is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating – that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. **Inclusive Team Culture** Here at arenaflex, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empowers us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. **Mentorship & Career Growth** We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship, and other career-advancing resources here to help you develop into a better-rounded professional. **Work/Life Balance** We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. **Basic Qualifications** * Bachelor's degree, or 7+ years of professional or military experience * 5+ years of Media & Entertainment Industry experience * 8+ years of IT consulting and management experience in customer-facing roles * A proven track record of scoping, selling, and delivering large-scale enterprise IT Transformation programs * Experience in leading solutions that include core products, third-party products, and custom-built solutions **Preferred Qualifications** * A consistent track record of achieving sales targets and opportunity management * Excellent written and verbal communication skills, including workgroup leadership and executive presentations **Compensation & Benefits** Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $138,200/year in our lowest geographic market up to $239,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. arenaflex is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. **How to Apply** If you're a seasoned professional with a passion for innovation and customer success, we want to hear from you. Apply now to join our team of experts and help drive transformative customer programs and long-term arenaflex ProServe strategies that deliver strategic and financial value to our clients. Apply Job! Apply for this job