**Experienced Customer Service Professional – Remote Role for Insurance Operations at blithequark**

Are you a customer service enthusiast with a passion for delivering top-notch support to individuals and families? Do you thrive in a fast-paced, dynamic environment where no two interactions are ever the same? If so, we invite you to join blithequark's Office of Servicemembers' Group Life Insurance (OSGLI) Customer Service Center as a Customer Service Professional. As a key member of our team, you will play a vital role in providing exceptional service to our policyholders, parents, spouses, and beneficiaries, ensuring they receive the support they need to navigate our life insurance products. **About blithequark** blithequark is a global financial services leader with operations in the United States, Asia, Europe, and Latin America. With a rich heritage of life insurance and asset management expertise, we are dedicated to helping individual and institutional customers grow and protect their wealth. Our commitment to innovation, strength, and stability has earned us a reputation as a trusted partner in the financial services industry. **About the OSGLI Customer Service Center** The OSGLI Customer Service Center is a critical component of blithequark's operations, handling all correspondence and phone calls to and from service members, veterans, and their families. As a Customer Service Professional, you will be responsible for explaining benefit coverage, documenting, and investigating complaints. Your exceptional communication skills, attention to detail, and ability to think critically will enable you to provide top-notch support to our customers, ensuring their needs are met and exceeded. **Key Responsibilities** * Provide information to policyholders, parents, spouses, and beneficiaries on our life insurance products and services * Receive, evaluate, and answer customer inquiries, which may require deviation from standard screens, scripts, and procedures * Use computerized systems for tracking, information gathering, providing information, referrals, routine transactions, and troubleshooting * Answer product, account, policy, and service inquiries, resolve problems, and promote products and services through verbal and written communication * Assess customer needs and suggest alternative products or services to meet their requirements * Handle most calls and transactions independently, escalating calls properly when necessary * Demonstrate practical assimilation of blithequark's Leadership Competencies **Qualifications** * 1-3 years of directly related customer service experience and well-developed transaction processing experience * College degree or equivalent business/military experience preferred * Strong people skills with an ability to think like the customer * A passion for delivering top-quality service * Proven record of dependability, punctual, and reliable attendance is critical to the success of a fast-moving, inbound service center * Ability to learn and retain a significant amount of technical information in a relatively short period * Receptivity to detailed performance feedback * Proficiency with a keyboard and window-based applications, including the Internet * Proven self-motivation skills * Active listening skills * Excellent oral and written communication skills * Ability to excel in a team environment, as well as work well independently * Excellent organization and prioritization skills **Training and Support** * Training will typically take place between 9:00 am and 5:00 pm Eastern Time, Monday through Friday * The OSGLI Customer Service Center is open from 8:00 am to 5:00 pm Eastern Time, Monday through Friday * To be considered, candidates must have the flexibility to work either of the two shifts (7:50 am - 3:50 pm or 9:00 am - 5:00 pm Eastern Time) within those hours * Actual shift assignments will not be determined prior to hire * Over-time may be mandatory during peak times **Remote Work Requirements** * Must be able to work from home with a reliable internet connection (at least 25 Mbps download speeds) * Must have a quiet area in your home with minimal distractions and noise-free * Must have a USB wired headset with a noise cancellation feature * Must have the capability to handle calls with a cell phone (with unlimited data and minutes) or a landline * Your personal phone number will not be identified to customers **Career Growth Opportunities and Learning Benefits** At blithequark, we believe in empowering our employees to expand their skills and experience. We offer a suite of services, including: * 1:1 Career advice * On-demand resources * Networking opportunities * Leadership and learning opportunities * The resources needed to take your career in any direction **Work Environment and Company Culture** We are a global organization, full of outstandingly dedicated people who aren't afraid to think differently, challenge the status quo, and take sensible risks. You will enjoy pushing boundaries as we build innovative technology that helps clients, customers, and employees live their best lives. Our company culture values diversity, inclusion, and collaboration, providing a supportive and dynamic work environment. **Compensation, Perks, and Benefits** * Market-competitive base salaries, with a yearly bonus potential at every level * Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave * Retirement plans: 401(k) plan with company match (up to 4%) * Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development * Tuition Assistance to help finance traditional college enrollment toward obtaining an approved degree, many accredited certificate programs, and industry designations **Equal Opportunity Employer** blithequark is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status, medical condition, or any other characteristic protected by law. **How to Apply** If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we will review your qualifications and experience. Apply for this job