**Experienced Remote Inbound Customer Service Representative – Language Services Provider**

Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two interactions are ever the same? If so, we invite you to join blithequark, a leading language services provider, as a Remote Inbound Customer Service Representative. Our team is dedicated to breaking down language barriers and fostering global connections, and we're looking for talented individuals like you to help us achieve this mission. **About blithequark** At blithequark, we're committed to providing instant access to interpreters via phone, facilitating communication for non-English speaking customers across 230 languages. Our services are available 24/7, ensuring professional interpreter assistance is just a call away. As a vital link in today's global economy, we're proud to contribute to an industry that thrives on connection and understanding, resistant to economic downturns. Our team is passionate about delivering exceptional service, and we're looking for like-minded individuals to join our ranks. **The Role** As a Remote Inbound Customer Service Representative, you'll play a critical role in enhancing our operations team. Your responsibilities will include: * Warmly welcoming clients and identifying their needs * Collecting necessary billing information * Assisting with third-party connections when required * Seamlessly connecting clients with interpreters for their conference calls Note: This position involves no sales activities, so you can focus on delivering exemplary service without the pressure of upselling or navigating challenging client disputes. Our focus is on business-to-business accounts, ensuring you'll handle a high volume of inbound calls with precision in a fast-paced environment. **Our Values** At blithequark, we value qualities such as: * Hospitality: We believe in treating every client with kindness, respect, and empathy. * Problem-solving: We're looking for individuals who can think critically and come up with creative solutions to complex problems. * Active listening: We value the ability to listen attentively to clients and understand their needs. * Consistency: We strive for consistency in our service delivery, ensuring that every client receives the same level of quality and care. * Accuracy: We're committed to accuracy in our work, ensuring that every interaction is handled with precision and attention to detail. * Efficiency: We're looking for individuals who can work efficiently, managing a high volume of inbound calls with ease. * Competency: We value the ability to learn and adapt quickly, staying up-to-date with new information and adjusting to meet client needs. **Remote Work Details** As a Remote Inbound Customer Service Representative, you'll have the flexibility to work from the comfort of your own home. We're open to candidates in the Greater Knoxville, TN area, and we offer comprehensive paid training (8 hours/day for two weeks) to ensure your success. **Commitment to a Chosen Shift** During the 90-day probationary period, we require a commitment to a chosen shift. This will help us ensure that our clients receive consistent service and that our team is well-supported. **Compensation & Benefits** As a Remote Inbound Customer Service Representative, you'll enjoy: * $14/hour * Access to paid medical, dental, and vision benefits * 401(k) options for full-time employees * Paid Time Off (PTO) accrual from day one **Requirements** To be considered for this role, you'll need: * At least one year of customer service experience and a stable work history * Must be 18 years or older with a high school diploma or GED * Capable of managing a high volume of inbound calls with precision in a fast-paced environment * Must provide proof of internet speed (minimum 60 mbps download and 10 mbps upload) **Desirable Qualifications** While not required, we welcome candidates with: * College education * More than one year of call center experience **Cultural Fit** We're looking for individuals who embody our values, including: * Friendliness: Ability to collaborate harmoniously with diverse team members * Coachability: Openness to constructive performance feedback * Adaptability: Keeping pace with new information and adjusting to meet client needs * Trustworthiness: Demonstrating integrity and a strong work ethic **Available Shifts** We offer various shifts available Monday through Friday, ranging from early morning to afternoon hours. We're flexible and willing to work with you to find a schedule that suits your needs. **Additional Information** Please note that a criminal background check is required for all candidates. If hired, completion of the US Immigration Customs and Enforcement I-9 document via a remote process is necessary. Full-time employees are eligible for paid benefits after 30 days of employment. If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply to this exciting opportunity. Join blithequark today and become a vital part of our team, helping us break down language barriers and foster global connections. Apply for this job