**Experienced Customer Service Representative – Blithequark Customer Support Team**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two days are ever the same? If so, we invite you to join the Blithequark Customer Support Team as an Experienced Customer Service Representative! **About Blithequark** Blithequark is a dynamic organization dedicated to providing innovative solutions and exceptional customer experiences. Our team is passionate about making a positive impact in the lives of our customers, and we're looking for like-minded individuals to join our ranks. As a Customer Service Representative, you'll be at the forefront of delivering world-class support to our customers, ensuring their needs are met and exceeded. **Job Summary** As an Experienced Customer Service Representative, you'll be responsible for providing top-notch support to our customers via phone, email, and in-person interactions. You'll be the face of Blithequark, representing our brand values of inclusivity, collaboration, service-orientation, strategic focus, and fiscal responsibility. If you're a customer-centric individual with excellent communication skills, a positive attitude, and a passion for problem-solving, we want to hear from you! **Key Responsibilities** * Handle high-volume phone traffic for various departments within Blithequark, ensuring timely and effective resolution of customer inquiries and issues. * Provide exceptional support to customers via phone, email, and in-person interactions, demonstrating a deep understanding of our products and services. * Process payments, inquiries, and service requests in a friendly and professional manner, ensuring a seamless customer experience. * Assist with interdepartmental cash and reporting/tracking functions, maintaining accurate records and updating customer information as needed. * Process internal and external customer requests, including utility account connects, disconnects, and transfers, as well as billing, rate, and payment arrangements. * Receive, maintain, and account for monies for utilities, providing payment receipts and ensuring compliance with Blithequark's internal cash handling policies. * Account for and balance cash drawer daily, prepare daily deposits for the bank, and ensure adherence to Blithequark's cash handling policies. * Process commercial account set-ups, validate Tax IDs, and explain available solid waste services, calculate associated costs, and complete service contracts. * Generate and process solid waste work orders, maintain and file contracts in an organized manner, and process water leak adjustment and leak check requests. * Assist with projects and perform back-office assignments as needed, demonstrating flexibility and adaptability in a fast-paced environment. * Serve as a backup to Customer Service Rep II in their absence, ensuring seamless continuity of support. **Essential Qualifications** * High School diploma or equivalent * One (1) year of customer service experience * Six (6) months of cash handling experience * Any combination of related education, experience, certifications, and licenses that will result in a candidate successfully performing the essential functions of the job **Preferred Qualifications** * Previous experience in a customer-facing role, preferably in a fast-paced environment * Knowledge of applicable laws and regulations, as well as Blithequark's policies and procedures * Skill in identifying moderate problems and implementing solutions * Intermediate-level proficiency in Microsoft Office 365 and other software systems * Excellent interpersonal relationships, communication, and problem-solving skills * Ability to work independently, manage multiple tasks, and prioritize competing priorities in a fast-paced environment **Skills and Competencies** * Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues * Strong problem-solving and analytical skills, with the ability to identify and resolve complex issues * Ability to work independently, manage multiple tasks, and prioritize competing priorities in a fast-paced environment * Strong organizational and time management skills, with the ability to meet deadlines and maintain accurate records * Ability to maintain confidentiality and handle sensitive information with discretion * Strong customer service skills, with a focus on delivering exceptional experiences and building long-term relationships **Career Growth Opportunities and Learning Benefits** As a valued member of the Blithequark team, you'll have access to a range of career growth opportunities and learning benefits, including: * Ongoing training and development programs to enhance your skills and knowledge * Opportunities for career advancement and professional growth within the organization * Collaborative and inclusive work environment that fosters open communication and teamwork * Recognition and rewards for outstanding performance and contributions to the team **Work Environment and Company Culture** Blithequark is committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. Our team is passionate about delivering exceptional customer experiences, and we're looking for like-minded individuals to join our ranks. As a Customer Service Representative, you'll be part of a dynamic and supportive team that's dedicated to making a positive impact in the lives of our customers. **Compensation, Perks, and Benefits** We offer a competitive compensation package, including: * Competitive hourly rate * Opportunities for overtime and bonuses * Comprehensive benefits package, including medical, dental, and vision insurance * Paid time off and holidays * Access to a range of employee perks and discounts **How to Apply** If you're a customer service enthusiast with a passion for delivering exceptional experiences, we invite you to apply for the Experienced Customer Service Representative role at Blithequark. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! **Equal Employment Opportunity** Blithequark is an equal employment opportunity employer, committed to diversity, equity, and inclusion. We welcome applications from diverse candidates and encourage individuals from underrepresented groups to apply. Apply for this job