Experienced Customer Service Monitoring Representative – Alarm Response and Dispatch Specialist for Residential and Commercial Security Systems

Introduction to arenaflex arenaflex has been at the forefront of revolutionizing the security industry since its inception, with a rich history of innovation and a commitment to protecting and connecting families, businesses, and communities. As a leading provider of smart home security solutions, we pride ourselves on our ability to deliver cutting-edge products and services that make a real difference in people's lives. Our mission is clear: we help save lives for a living, and we're looking for talented individuals to join our team and be a part of this noble purpose. Why Choose arenaflex? At arenaflex, we believe that our work is more than just a job – it's a calling that requires passion, dedication, and a commitment to excellence. We're a team of everyday heroes who are united by our desire to make a positive impact on the lives of our customers. By joining our team, you'll become part of a dynamic and supportive community that values diversity, inclusivity, and growth. You'll have the opportunity to develop your skills, pursue new challenges, and contribute to a company that truly makes a difference. Job Overview We're currently seeking an experienced Customer Service Monitoring Representative to join our team. As an Alarm Monitoring Representative, you'll play a critical role in our mission to help save lives by monitoring and dispatching proper authorities for residential and small business alarms. You'll be the first point of contact for our customers during emergency situations, and your quick thinking, attention to detail, and excellent communication skills will be essential in ensuring the safety and well-being of our customers. Key Responsibilities: Handle incoming alarm calls and place outgoing calls to verify alarm activity, dispatching the proper authorities, and notifying responsible parties. Document alarm handling procedures within the alarm screens, paying close attention to detail and ensuring accuracy. Complete alarm processing in accordance with departmental procedures, prioritizing multiple tasks and managing your time effectively. Provide alarm reset instructions and basic troubleshooting to customers during outbound alarm calls and inbound alarm call backs, demonstrating excellent customer service skills and a patient, empathetic approach. Receive inbound calls related to alarm call back inquires, responding to customer concerns and resolving issues in a professional and courteous manner. Requirements and Qualifications To be successful in this role, you'll need to possess a combination of technical aptitude, problem-solving skills, and excellent communication abilities. You should be comfortable working in a fast-paced environment, prioritizing multiple tasks, and managing your time effectively. A high school diploma or equivalent is required, and you should have a minimum of six months of customer service experience. Technical aptitude, problem-solving skills, and the ability to prioritize multiple items at once are essential, as well as the ability to be licensed in multiple states. Essential Qualifications: High school diploma or equivalent required Minimum of six months of customer service experience required Technical aptitude, problem-solving skills, and ability to prioritize multiple items at once Ability to be licensed in multiple states Preferred Qualifications: Previous experience in a monitoring or dispatch role, preferably in the security industry Excellent communication and customer service skills, with the ability to remain calm and composed in high-pressure situations Strong problem-solving skills, with the ability to think critically and make sound decisions Ability to work effectively in a team environment, with a strong sense of camaraderie and shared purpose Career Growth and Development At arenaflex, we're committed to the growth and development of our employees. We offer a comprehensive training program, ongoing coaching and development opportunities, and a clear path for career advancement. You'll have the chance to develop new skills, take on new challenges, and pursue your interests and passions. Our goal is to help you achieve your full potential and make a meaningful contribution to our team. Work Environment and Company Culture Our work environment is casual, yet energetic and engaging. We believe in fostering a positive and inclusive company culture that values diversity, creativity, and collaboration. You'll have the opportunity to work with a talented and dedicated team of professionals who share your passion for making a difference. We offer a range of perks and benefits, including paid training, full benefits, casual work environments, medical, dental, vision, 401(k) with employer matching, paid vacation time, tuition reimbursement, and employee referral bonuses. Compensation and Benefits The pay for this role is $16.00 per hour base, with access to a comprehensive benefits package that includes healthcare benefits, a 401(k) plan, company match, short-term and long-term disability coverage, life insurance, wellbeing benefits, and paid time off. You'll accrue up to 120 hours in your first year, with an increasing accrual rate after your first year. We also offer six paid holidays and a range of other perks and benefits. Conclusion If you're looking for a career that offers a sense of purpose, challenge, and fulfillment, we encourage you to apply for this exciting opportunity. As a Customer Service Monitoring Representative at arenaflex, you'll have the chance to make a real difference in the lives of our customers, while developing your skills and advancing your career. Don't miss out on this opportunity to join a dynamic and supportive team that truly makes a difference. Apply today and take the first step towards a rewarding and challenging career with arenaflex! Apply for this job