**Experienced Customer Service Associate - Work from Home Opportunity at blithequark**

Are you a customer-centric professional with a passion for delivering exceptional service and building lasting relationships? Do you thrive in a fast-paced, dynamic environment where no two interactions are ever the same? If so, we invite you to join blithequark as an Experienced Customer Service Associate - Work from Home, where you'll have the opportunity to make a real impact on our clients' businesses and customers' lives. **About blithequark** At blithequark, we're dedicated to helping our clients deliver exceptional customer experiences across multiple channels, including digital and social. With a rich history of partnering with global brands for over 3 decades, we've developed a unique approach that combines technology-enabled solutions with human-assisted expertise to drive digital transformation and revenue growth. Our team of over 40,000 employees across 46 locations in 13 countries manages almost half a billion customer interactions every year for over 150 clients in various industries. **Why Join blithequark?** As a valued member of our team, you'll enjoy a unique culture experience that evolves every day. We're committed to fostering an inclusive culture of diversity, understanding, engagement, and opportunity, where you'll have the freedom to grow and develop your skills in a self-paced, productive environment. Our partnership approach means that we're invested in your success, and we're dedicated to promoting from within whenever possible. **What We Offer** As an Experienced Customer Service Associate - Work from Home, you'll enjoy a comprehensive benefits package that includes: * Paid training and continuous development to help you grow and succeed in your role * Promotion opportunities, with a focus on promoting from within * Medical, dental, and vision benefits after 60 days of successful employment * 401K and stock plan participation to help you plan for your future * Employee perks and discounts with national programs and community engagement initiatives **What You'll Do** As a key member of our customer service team, you'll be responsible for delivering exceptional service to our clients' customers, providing solutions to service issues, billing inquiries, and product enhancement opportunities. Your unique set of troubleshooting skills will enable you to own all customer interactions, with a goal of one call resolution. You'll work independently, using your expert service skills to position blithequark as the employer and provider of choice. **Key Responsibilities** * Provide exceptional customer service, resolving service issues, billing inquiries, and product enhancement opportunities * Utilize troubleshooting skills to identify and resolve customer issues efficiently * Own all customer interactions, with a goal of one call resolution * Develop and maintain a deep understanding of our clients' products and services * Collaborate with internal teams to resolve complex customer issues * Participate in ongoing training and development to stay up-to-date on industry trends and best practices **Requirements** * 18 years of age or older * High school diploma or equivalent * Previous experience interacting with customers/clients, solving problems through troubleshooting, and creating connections * Excellent communication skills, with the ability to listen actively and empathetically * Desire to actively engage with customers, providing solutions in a fast-paced environment * Ability to learn new concepts quickly and efficiently, applying those learnings in real-time * Strong problem-solving skills, with a focus on one call resolution * Proficiency in Microsoft Office, with a focus on Excel and Word **Equipment Requirements** * Operating System: Windows 10/11 * CPU: 2-core @ 2.00GHz (base clock speed, not turbo/"up to" frequency) * RAM: 8GB * Hard Drive Free Space: 5GB * Internet Speeds: 20 Mbps down/10 Mbps up (note: the PC must also be connected via an Ethernet cable to your modem or router) * Webcam * USB Headset * Second Monitor **What to Expect After You Apply** Our team of recruiters and specialists will evaluate your skills and experience, and speak with you to determine your best fit within the blithequark family. Please note that due to our contractual obligations, all candidates must be willing to participate in drug screening (when applicable) and background checks facilitated by our team. **Disclaimer** With the increase of remote positions since COVID, many companies have seen an increase in false representation recruiters and offering fraudulent positions/pay rates that do not exist. These messages are from anonymous sources and crafted to appear as they are being sent from blithequark recruiters. All communication from blithequark will have an email address from "blithequark.com". Additionally, a scam message can request funds or other personal information prior to the offer letter being released. This is not a standard operating procedure for blithequark to be employed with the organization. blithequark is not responsible for any fraudulent representation of the company. **How to Apply** If you're a motivated and customer-focused professional looking for a new challenge, we invite you to apply for this exciting opportunity. Click on the link below to submit your application: We look forward to hearing from you! Apply for this job