**Japanese Customer Service Senior Representative – blithequark Healthcare - Remote**

Are you a compassionate and empathetic individual with a passion for helping people worldwide? Do you possess strong proficiency in both speaking and writing Japanese, as well as excellent written and oral communication skills? If so, we invite you to join our team at blithequark Healthcare as a Japanese Customer Service Senior Representative. In this pivotal role, you will be the face of our company, providing exceptional customer service to our clients and customers in a fast-paced, dynamic environment. **About blithequark Healthcare** blithequark Healthcare is a global health service company dedicated to helping people improve their health, well-being, and sense of security. Our mission is to guide our customers through the healthcare system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. With a focus on driving growth and improving lives, we are committed to providing exceptional service to our clients and customers. **Responsibilities** As a Japanese Customer Service Senior Representative, you will be responsible for: * Receiving requests by email or telephone regarding insurance claims/policies while operating on multiple computer applications * Responding to inquiries from policy holders, providers, and/or others for information and assistance * Performing research to respond to inquiries and interpreting policy provisions to determine the most effective response * Mailing or routing claim forms and supporting documentation to various units for final processing * Independently responding to inquiries, grievances, complaints, or appeals ranging from routine to moderate complexity * Seeking assistance with complex customer service issues when necessary * Understanding and interpreting policy provisions * Performing research to respond to inquiries and interpreting policy provisions to determine the most effective response using established departmental procedures, HIPAA regulations, and corporate policies **Qualifications** To be successful in this role, you will need: * Strong proficiency in both speaking and writing Japanese * Strong proficiency in speaking English * High School Diploma or equivalent required; associate or bachelor's degree preferred * 1+ years of customer service experience analyzing and solving customer problems required; call center experience a plus * Intermediate proficiency in Microsoft Office Suite * High-level capacity to multitask independently and on a computer * Knowledge of Medical Terminology a plus * Excellent written and oral communication skills * Ability to perform in a high-volume, fast-paced call center environment * Proven ability to work independently as well as a productive member of a team * Exceptional organizational and time-management focus **Work Environment and Culture** As a remote employee, you will have the flexibility to work from the comfort of your own home. However, you will need to have a reliable internet connection with speeds of at least 10Mbps download/5Mbps upload. Our company culture is built on a foundation of compassion, empathy, and exceptional customer service. We are committed to creating a work environment that is inclusive, supportive, and empowering. **Compensation and Benefits** We offer a competitive hourly rate of $17.98 - $26 USD per hour, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. In addition to a comprehensive compensation package, we offer a range of benefits, including: * Comprehensive health insurance * Vision and dental insurance * Well-being and behavioral health programs * 401(k) with company match * Company-paid life insurance * Tuition reimbursement * Minimum of 18 days of paid time off per year * Paid holidays **Career Growth Opportunities and Learning Benefits** At blithequark Healthcare, we are committed to helping our employees grow and develop their careers. We offer a range of training and development programs, including: * On-the-job training and coaching * Online training and development courses * Mentorship programs * Leadership development programs **How to Apply** If you are a motivated and compassionate individual with a passion for helping people, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our online application system. We look forward to hearing from you! **Equal Employment Opportunity** blithequark Healthcare is an equal employment opportunity employer. We consider qualified applicants without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions, including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status, or any other characteristic protected by applicable equal employment opportunity laws. **Reasonable Accommodation** If you require reasonable accommodation in completing the online application process, please email: [email protected] for support. Do not email [email protected] for an update on your application or to provide your resume, as you will not receive a response. **Tobacco-Free Policy** blithequark Healthcare has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. **Qualified Applicants with Criminal Histories** Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state, and local ordinances. Apply for this job