Experienced Customer Service Advisor for Automotive Enthusiasts – Call Center Representative for blithequark

Welcome to blithequark: Where Passion Meets Excellence At blithequark, we're driven by a shared passion for restoring dream cars to their former glory. Our customers are dedicated enthusiasts who rely on us for top-notch products and exceptional service. As a Customer Service Advisor in our call center, you'll play a vital role in ensuring that every customer interaction is nothing short of outstanding. If you're a people person with a flair for problem-solving and a passion for the automotive world, we want to hear from you. About Our Team At blithequark, we pride ourselves on our core values, which create a team of individuals who: Consider others first, fostering a culture of empathy and understanding Own results, taking accountability for their actions and outcomes Approach problem-solving with a positive attitude, finding solutions rather than obstacles Have a sense of urgency, driving progress and momentum in everything we do Continually self-improve, seeking out opportunities for growth and development Our team is dedicated to delivering exceptional customer experiences, and we're looking for like-minded individuals to join our ranks. The Role: Customer Service Advisor As a Customer Service Advisor, you'll be the primary point of contact for our customers, providing support and guidance via phone, email, and live chat. Your goal will be to resolve customer inquiries and concerns in a timely and professional manner, ensuring that every interaction is positive and productive. Your key responsibilities will include: Assisting customers with orders, answering questions, and resolving concerns in a friendly and efficient manner Working within our computer system to place and research customer orders, as well as documenting conversations and actions Pitching in where needed to drive a positive customer experience and support your colleagues What You'll Need to Succeed To excel in this role, you'll need to possess certain skills and qualities, including: A strong commitment to customer service, with a focus on delivering exceptional experiences Comfort working with computers and learning new systems, with a willingness to adapt to our technology and processes A proactive approach to problem-solving, with a positive attitude and a solutions-focused mindset Good communication skills, with the ability to articulate complex information in a clear and concise manner Experience shopping online, with a understanding of the importance of seamless and intuitive customer experiences Previous experience in a call center environment is desirable, but not essential – we're happy to train the right candidate Automotive restoration experience is a plus, but not required – our Project Advisors will work with customers to determine the best products for their projects Work Schedule and Location We offer a range of schedules to suit different needs and preferences, with a highest priority need for Monday to Friday, 10:30am-7:00pm EST. You'll have the option to work onsite at our Pottstown, PA location or remotely, with the requirement of a minimum speed internet connection and a distraction-free environment. We'll provide the computer and necessary equipment for remote workers. Benefits and Perks At blithequark, we're committed to supporting the well-being and success of our team members. You'll participate in a strong benefits package, including: Medical, dental, vision, life, and AD&D insurances Disability insurance 100% vested matching 401k Paid time off Incentive plan Employee discount Other voluntary benefits We also offer comprehensive training to help you better understand our products and systems, ensuring that you have the knowledge and confidence to excel in your role. Culture and Values We use the Culture Index to help us understand the preferred communication styles and intrinsic motivational needs of our team members. This tool enables us to create a work environment that supports the growth and success of our employees, while also driving business results. As a company, we're proud of our heritage and our commitment to the automotive restoration community. Established in 1978, blithequark has been developing, marketing, and offering supplies, tools, and equipment used for the repair and restoration of automobiles. Our customers are serious do-it-yourselfers who are extremely loyal to the blithequark brand and rely on us for unique products that enable successful completion of their repair and restoration projects. How to Apply If you're passionate about delivering exceptional customer experiences and are looking for a new challenge, we encourage you to apply for this exciting opportunity. Please note that blithequark conducts pre-employment drug screening and background checks. We're an equal opportunities employer and participate in E-Verify. Don't miss out on the chance to join our dynamic team and contribute to the success of blithequark. Apply now and take the first step towards a rewarding and challenging career in customer service. Apply for this job