Experienced Digital Product Management Internship for Customer Operations Transformation at blithequark

Introduction to blithequark and the Industry blithequark is a leading innovator in the digital services landscape, committed to transforming customer experiences through cutting-edge technology and strategic product management. As part of the blithequark team, you will be at the forefront of shaping the future of customer operations, leveraging your skills and expertise to drive business efficiency and customer success. The digital product management landscape is rapidly evolving, with a growing emphasis on omni-channel ecosystems, seamless user experiences, and data-driven decision making. If you are passionate about digital innovation, customer-centric design, and collaborative problem-solving, this internship is an exceptional opportunity to launch your career in product management and make a lasting impact at blithequark. Role Description and Responsibilities In this dynamic and challenging role, you will work closely with the blithequark Digital Services Team as a summer intern, focusing on the development and implementation of innovative digital solutions that enhance customer service experiences. Your key responsibilities will include: Ideating and delivering digital-first experiences that integrate seamlessly into an omni-channel ecosystem, ensuring a cohesive and engaging customer journey. Collaborating with cross-functional teams, including product managers, customer care, IT, finance, and marketing, to translate customer needs into actionable initiatives that promote customer success and business efficiency. Defining opportunities and measures of success for identified concepts, partnering with technology teams to develop and refine these concepts, and prioritizing initiatives based on business value and customer impact. Constructing comprehensive business cases to secure funding, managing product roadmaps to optimize customer and business value, and defining solutions and features via Epic and Capability level user stories to clearly articulate expectations to delivery teams. Developing strategies to quantify the competitive performance of blithequark's operations and/or markets, evaluating the potential impact of changes, and reporting out forecasts that affect the industry, ensuring data-driven decision making and informed strategic planning. Essential Qualifications and Skills To succeed in this role, you will need to possess a combination of academic achievement, technical expertise, and interpersonal skills, including: An MBA degree, demonstrating a strong foundation in business strategy, analysis, and management. Experience in digital product management, with a focus on web, virtual assistance, app, social messaging, asynchronous/synchronous chat, IVR, and other digital channels. Proficiency in translating business strategy and analysis into consumer-facing digital products, with a strong understanding of customer needs and market trends. Ability to prepare and present compelling business cases for new products/services, with excellent communication, presentation, and interpersonal skills. Demonstrated experience in financial analysis, competitive analysis, and predictive modeling, with a solid technical background and understanding of software development and web technologies. Preferred Qualifications and Experience While not essential, the following qualifications and experience will be highly valued: Demonstrated experience with full product life cycle management, from concept to launch and post-launch evaluation. Working knowledge of customer journey mapping techniques, with the ability to apply these techniques to identify areas for improvement and optimize customer experiences. Proficiency in Google Analytics, Jira Align, Scaled Agile Framework, PowerBI, and Quantum Metric, with the ability to leverage these tools to inform product development and business decisions. Working knowledge of voice of the customer (VoC) survey applications, such as Qualtrics and Medallia, with the ability to analyze and apply customer feedback to drive product innovation. Experience in building executive-level presentations in Microsoft PowerPoint, with the ability to communicate complex ideas and strategies effectively to senior stakeholders. Career Growth Opportunities and Learning Benefits This internship offers a unique opportunity to develop your skills and expertise in digital product management, working closely with experienced professionals and contributing to the development of innovative digital solutions. You will have the chance to: Gain hands-on experience in digital product management, with a focus on customer-centric design and omni-channel ecosystems. Develop your skills in business strategy, analysis, and management, with a strong emphasis on data-driven decision making and informed strategic planning. Build your professional network, working closely with cross-functional teams and senior stakeholders to drive business efficiency and customer success. Enhance your technical skills, with exposure to a range of digital tools and technologies, including software development, web technologies, and data analytics. Work Environment and Company Culture At blithequark, we are committed to fostering a dynamic and inclusive work environment, with a strong emphasis on collaboration, innovation, and customer-centricity. As a summer intern, you will be part of a talented and dedicated team, working together to drive business efficiency and customer success. You can expect: A fast-paced and ambiguous environment, with a continuous focus on customer experience and delivering business results. A culture of innovation and experimentation, with a willingness to take calculated risks and try new approaches. A collaborative and supportive team environment, with opportunities for professional development and growth. A commitment to diversity, equity, and inclusion, with a focus on creating a welcoming and inclusive workplace for all employees. Compensation, Perks, and Benefits This internship offers a competitive hourly rate, with opportunities for professional development and growth. You can expect: A 10-week remote internship, with the flexibility to work from anywhere in the United States. A competitive hourly rate, ranging from $20 to $28 per hour, depending on your education level. Opportunities for professional development and growth, with access to training, mentorship, and career guidance. A dynamic and inclusive work environment, with a strong emphasis on collaboration, innovation, and customer-centricity. Conclusion and Call to Action If you are a motivated and ambitious individual, passionate about digital innovation, customer-centric design, and collaborative problem-solving, this internship is an exceptional opportunity to launch your career in product management and make a lasting impact at blithequark. With a strong emphasis on professional development, growth, and innovation, this role offers a unique chance to develop your skills and expertise, working closely with experienced professionals and contributing to the development of innovative digital solutions. Apply now to join our talented and dedicated team, and take the first step towards an exciting and rewarding career in digital product management. Apply for this job