Experienced Customer Operations Specialist I – Temporary Part-Time Remote Call Center Representative for Consumer Loyalty Rewards and Employee Motivation Programs

Introduction to blithequark and the Industry blithequark is a leading provider of innovative solutions in customer service, offering a dynamic and rewarding environment for professionals to grow and develop their careers. The customer service industry is rapidly evolving, with a growing demand for skilled and dedicated individuals who can provide exceptional support to clients. As a Customer Ops Specialist I at blithequark, you will have the opportunity to engage with customers via calls, emails, and chats, resolving their inquiries efficiently and ensuring their loyalty and satisfaction. Job Overview blithequark is seeking a highly motivated and customer-focused individual to join our team as a Customer Ops Specialist I. This temporary part-time position is entirely remote, allowing you to work from the comfort of your own home and engage with clients across various states in the U.S. As a Customer Ops Specialist I, you will primarily handle inbound interactions with clients participating in consumer loyalty rewards and employee motivation programs, ensuring their needs are understood and resolved efficiently. Job Location and Work Schedule This remote position is open to candidates residing in various states, including Alabama, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Michigan, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, West Virginia, Wisconsin, and Wyoming. The expected work hours for this position are 40 hours per week, from 8:00 AM to 4:30 PM Central Standard Time, Monday through Friday, with a starting date set for October 2025. Job Responsibilities As a Customer Ops Specialist I at blithequark, your key responsibilities will include: Accepting and managing inbound calls, emails, and chats from participants of loyalty reward programs Researching, assisting, resolving, and de-escalating customer inquiries about loyalty reward accounts Updating and noting participant information within proprietary systems Identifying and escalating priority issues as they arise Attending training sessions and familiarization courses to enhance your skills and knowledge Following predetermined guidelines to handle common inquiries Aiding in the training of new contact center staff through mentorship and knowledge sharing Maintaining a professional standard at all times while interacting with clients, ensuring their loyalty and satisfaction Qualifications and Required Skills To be considered for this role, candidates should possess the following skills and qualifications: A High School Diploma or GED Equivalent is mandatory Ideal candidates will have 1-2 years of experience in a customer service role, preferably in a call center environment Proficiency in using computers and navigating multiple screens simultaneously in an online environment is required Candidates must possess excellent communication skills—both verbal and written—with a clear and articulate phone voice Familiarity with Microsoft Office Suite is essential If candidates are working remotely, they need to have a designated quiet workspace with no distractions Key Competencies Successful candidates will also exhibit the following competencies: A strong work ethic and eagerness to learn A positive, enthusiastic, and professional attitude Strong organizational skills and the ability to solve problems effectively Proficient keyboarding and data entry capabilities A quick learner who can adapt to changing situations High attention to detail and good judgment in decision-making A collaborative teamwork orientation The ability to handle stress tolerance and resilience in a customer service environment Benefits and Perks While this position is part-time, blithequark offers several perks for its employees. Full-time employees can access a comprehensive benefits package, including medical, dental, and vision insurance, life insurance, disability coverage, retirement savings options (401k), tuition reimbursement, and paid time off. Depending on total hours worked, part-time employees may qualify for medical benefits, 401k options, and paid time off as well. Detailed benefits information is available on the company's designated benefits website. Employment Eligibility blithequark maintains a strict policy regarding employment eligibility, stipulating that only applicants authorized to work permanently in the U.S. are considered. We are unable to sponsor applicants requiring work authorization now or in the future. Additionally, blithequark is committed to ensuring a fair and non-discriminatory hiring process. All qualified applicants will be given considerations without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability, or military service status. Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees. As a Customer Ops Specialist I, you will have access to training sessions, familiarization courses, and mentorship opportunities to enhance your skills and knowledge. You will also have the chance to work with a talented team of professionals who are passionate about delivering exceptional customer service. With blithequark, you can expect a supportive and structured environment that encourages learning, growth, and career advancement. Work Environment and Company Culture blithequark is a dynamic and innovative company that values its employees and prioritizes their well-being. Our company culture is built on the principles of teamwork, respect, and open communication. We believe in fostering a positive and inclusive work environment that encourages collaboration, creativity, and growth. As a remote employee, you will be part of a virtual team that is connected through technology and shared goals. Compensation, Perks, and Benefits blithequark offers a competitive compensation package, including a hourly rate that reflects your skills and experience. You will also have access to a range of perks and benefits, including medical benefits, 401k options, and paid time off. We believe in recognizing and rewarding our employees for their hard work and contributions to the company. Conclusion The Customer Ops Specialist I position at blithequark presents an exciting opportunity for individuals eager to embark on or advance their career in customer service. With a temporary part-time schedule and remote work arrangement, this role offers flexibility and convenience. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this role. Join our team at blithequark and take the first step towards a rewarding and challenging career in customer operations. Apply for this job