**Experienced Customer Service Advisor – Financial Services Industry**

At arenaflex, we're on a mission to revolutionize the way we deliver exceptional customer experiences in the financial services industry. As a leading international company with multiple offices, we're committed to fostering a culture of innovation, collaboration, and growth. We're now seeking an enthusiastic and energetic Customer Service Advisor to join our team in Bournemouth, where you'll play a vital role in shaping the future of our company. **About arenaflex** arenaflex is a forward-thinking company that's passionate about making a positive impact in the financial services industry. With a strong presence in multiple offices worldwide, we're dedicated to providing top-notch customer service that exceeds our clients' expectations. Our company culture is built on the principles of teamwork, innovation, and continuous learning, making us an exciting and dynamic place to work. **Job Summary** As a Customer Service Advisor at arenaflex, you'll be responsible for providing exceptional customer service to investors and professionals through various communication channels, including emails and telephone calls. You'll work closely with other departments to resolve queries and ensure that all correspondence meets the highest standards of quality and accuracy. If you're a motivated and customer-focused individual with a passion for delivering outstanding service, we'd love to hear from you. **Key Responsibilities** As a Customer Service Advisor, you'll be responsible for: * Responding to emails and telephone calls from investors and professionals in a timely and professional manner, adhering to compliance and regulations. * Prioritizing queries and collaborating with other departments to determine the root cause of issues. * Typing and administering correspondence to clients and investors, meeting deadlines and ensuring accuracy. * Maintaining high-quality and accurate correspondence with customers and investors. **Essential Qualifications** To be successful in this role, you'll need: * Inbound customer service experience, preferably in the financial services industry (although this isn't essential). * Other customer service experience, such as complaint handling, inbound processing, and/or banking roles, can also be considered. * Strong independent and team working skills, with the ability to work effectively in a fast-paced environment. **Preferred Qualifications** While not essential, the following qualifications would be beneficial: * Experience working in a regulated industry, such as financial services. * Knowledge of compliance and regulatory requirements. * Proficiency in Microsoft Office, particularly Word and Excel. * Excellent communication and interpersonal skills. **Skills and Competencies** To succeed in this role, you'll need to possess: * Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues. * Strong problem-solving and analytical skills, with the ability to prioritize queries and resolve issues efficiently. * High levels of accuracy and attention to detail, with the ability to maintain high-quality correspondence. * Ability to work effectively in a team environment, with a positive and proactive attitude. * Strong independent working skills, with the ability to manage multiple tasks and deadlines. **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Service Advisor, you'll have access to: * Ongoing training and development opportunities, including compliance and regulatory training. * Mentorship and coaching from experienced colleagues. * Opportunities for career progression and advancement within the company. * A dynamic and supportive work environment that encourages collaboration and innovation. **Work Environment and Company Culture** arenaflex is a progressive company that values diversity, inclusivity, and work-life balance. Our office in Bournemouth is a vibrant and dynamic space that's designed to inspire creativity and collaboration. As a Customer Service Advisor, you'll enjoy: * A modern and well-equipped office environment, with state-of-the-art technology and facilities. * A supportive and inclusive team culture that encourages open communication and collaboration. * Flexible working arrangements, including remote working options. * Access to a range of employee benefits, including health insurance, pension schemes, and employee discounts. **Compensation, Perks, and Benefits** As a Customer Service Advisor at arenaflex, you'll enjoy a competitive salary and benefits package, including: * A salary of £24,000 per annum. * A range of employee benefits, including health insurance, pension schemes, and employee discounts. * Opportunities for career progression and advancement within the company. * A dynamic and supportive work environment that encourages collaboration and innovation. **How to Apply** If you're a motivated and customer-focused individual with a passion for delivering outstanding service, we'd love to hear from you. To apply for this exciting opportunity, please click the link below: Apply Now! Don't miss out on this chance to join a dynamic and forward-thinking company that's shaping the future of the financial services industry. Apply now and take the first step towards a rewarding and challenging career as a Customer Service Advisor at arenaflex. Apply for this job