Experienced Customer Operations Specialist – Delivering Exceptional Service and Operational Excellence in a Dynamic and Supportive Environment at blithequark

Introduction to blithequark At blithequark, no two days and no two people are the same, and you’ll find the freedom, opportunity, and support of a fantastic community to make a real impact. As an international business, blithequark connects specialists with knowledge, helping them to learn more, know more, and do more through live and on-demand events, digital and data-driven services, and academic research. With over 10,000 colleagues across 30 countries, blithequark is a member of the UK’s FTSE 100 group of leading public companies, providing a stable and dynamic environment for career growth and development. In Global Support at blithequark, expert guidance and hands-on support are provided to the blithequark Group and blithequark’s many business teams. Across tech, finance, legal, corporate development, HR, communications, operations, and many other areas, the team works collaboratively and flexibly to help brands serve their customers and help the company succeed. This role offers the perfect opportunity to join a talented team of professionals who are passionate about delivering exceptional service and making a real impact. Job Description Location: Colchester Office (3 days per week) About the Role As a Customer Operations Specialist at blithequark, you’ll be the vital link between the organization and valued clients. You’ll deliver exceptional service that enhances blithequark’s reputation while supporting both internal and external Publishing and Events customers. This role offers the perfect balance of customer interaction, problem-solving, and operational excellence, providing a unique opportunity to develop your skills and career in a dynamic and supportive environment. Your Impact You’ll create outstanding customer experiences by: Delivering blithequark’s signature ‘Gold service’ standard to all customers Resolving inquiries efficiently through multiple communication channels Processing orders with precision while maintaining appropriate margins Building strong relationships with customers and internal teams Managing customer access to online resources and systems Key Responsibilities In this role, you’ll be responsible for a range of tasks, including: Customer Communication: Handling inbound/outbound calls and correspondence professionally, ensuring that all customer interactions are handled with care and attention to detail. Order Management: Processing and amending customer orders with accuracy and attention to detail, ensuring that all orders are fulfilled efficiently and effectively. Problem Resolution: Utilizing relevant systems to address and resolve customer requests, providing timely and effective solutions to customer inquiries and issues. Data Management: Recording customer information with precision, maintaining quality standards and ensuring that all customer data is accurate and up-to-date. Access Management: Supporting customers with online access needs directly or through appropriate channels, ensuring that all customers have access to the resources and systems they need. Financial Processing: Handling aspects of Order to Cash, including Cash Applications and Credit Control, ensuring that all financial transactions are processed efficiently and effectively. Relationship Building: Developing strong connections with business teams and customers, building trust and rapport with key stakeholders and ensuring that all relationships are managed effectively. Qualifications To be successful in this role, you’ll need: Customer Service Excellence: Proven ability to deliver outstanding customer experiences, with a strong focus on providing exceptional service and support to internal and external customers. Technical Proficiency: Strong skills in Microsoft Office (Excel, Word, Outlook) and SAP experience preferred, with the ability to learn and adapt to new systems and technologies. Communication Skills: Excellent written and verbal communication abilities, with the ability to communicate effectively with customers, colleagues, and other stakeholders. Problem-Solving Aptitude: Proactive approach to resolving issues efficiently, with the ability to think critically and outside the box to find solutions to complex problems. Adaptability: Flexibility to adjust working hours based on service center requirements, with the ability to work effectively in a fast-paced and dynamic environment. Attention to Detail: Precision in processing orders and maintaining records, with a strong focus on accuracy and attention to detail. Teamwork: Collaborative mindset with the ability to work effectively with diverse stakeholders, including customers, colleagues, and other teams. Essential Skills and Competencies In addition to the qualifications listed above, you’ll need: Strong analytical and problem-solving skills , with the ability to analyze complex data and information and make informed decisions. Excellent time management and organizational skills , with the ability to prioritize tasks and manage multiple projects and deadlines. Strong communication and interpersonal skills , with the ability to communicate effectively with customers, colleagues, and other stakeholders. Ability to work in a fast-paced and dynamic environment , with the ability to adapt to changing priorities and deadlines. Strong attention to detail and accuracy , with a focus on delivering high-quality results and exceptional customer service. Career Growth and Development At blithequark, we’re committed to helping our colleagues develop their careers and achieve their goals. As a Customer Operations Specialist, you’ll have access to a range of training and development opportunities, including: Bespoke training and learning programs , designed to help you develop the skills and knowledge you need to succeed in your role. Mentoring platforms , providing you with the opportunity to learn from experienced colleagues and gain valuable insights and advice. On-demand access to thousands of courses on LinkedIn Learning , giving you the flexibility to learn at your own pace and develop your skills in a range of areas. Opportunities for internal job moves , providing you with the chance to develop your career and take on new challenges within the company. Work Environment and Company Culture At blithequark, we’re proud of our inclusive and supportive company culture, which values diversity, equity, and inclusion. As a Customer Operations Specialist, you’ll be part of a dynamic and talented team, with access to a range of benefits and perks, including: Freedom and flexibility , with the ability to balance work and life and work from home or remotely when needed. Great community , with a welcoming culture and regular social events, including team-building activities, charity events, and celebrations. Broader impact , with the opportunity to make a real difference and contribute to the company’s mission and values. Career opportunity , with the chance to develop your career and take on new challenges within the company. Time out , with 25 days annual leave, rising to 27 days after two years, plus a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year. Compensation and Benefits As a Customer Operations Specialist at blithequark, you’ll receive a competitive salary and benefits package, including: Flexible range of personal benefits , with the ability to choose from a range of options to suit your needs and preferences. Company-funded private medical cover , providing you with peace of mind and protection for you and your family. ShareMatch scheme , allowing you to become a blithequark shareholder with free matching shares. Strong wellbeing support , with access to EAP assistance, mental health first aiders, a healthy living subsidy, and more. Recognition for great work , with global awards and kudos programs to recognize and reward your achievements. Conclusion If you’re a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity to join our team as a Customer Operations Specialist. With a competitive salary and benefits package, a dynamic and supportive work environment, and opportunities for career growth and development, this role offers the perfect chance to take your career to the next level and make a real impact at blithequark. Don’t miss out on this opportunity to join our talented team and contribute to our mission to connect specialists with knowledge and help them learn, know, and do more. Apply now to become a part of our dynamic and supportive team and take the first step towards an exciting and rewarding career at blithequark. Apply for this job