Experienced Community Support Specialist – Customer Service and Moderator Support Expert for Online Communities

Welcome to blithequark blithequark is a vibrant community of communities, built on the principles of shared interests, passion, and trust. It's a platform where users can engage in the most open and authentic conversations on the internet. With over 100,000 active communities and approximately 101 million daily active unique visitors, blithequark is one of the largest sources of information online. Our mission is to provide a space where people can come together, share ideas, and learn from each other. About the Role We are seeking a highly skilled and experienced Community Support Specialist to join our Community Support Team at blithequark. As a Community Support Specialist, you will play a critical role in managing ticketed support requests from our community of moderators. Your primary focus will be on resolving a variety of issues efficiently, escalating complex problems when necessary, and collaborating with cross-functional teams to enhance the moderator support experience. Additionally, you will provide ticketed support to blithequark users and moderators, ensuring that our community receives the best possible support. Key Responsibilities Handle and resolve ticketed support requests from moderators in a prompt and effective manner, ensuring that our community receives timely and accurate support. Provide first-line support for non-technical issues raised by blithequark users, addressing their concerns and resolving their problems in a professional and courteous manner. Escalate complex issues to the appropriate teams, such as technical support or community management, and follow up to ensure that the issues are resolved efficiently and effectively. Collaborate with cross-functional teams, including community management, technical support, and product development, to identify areas for improvement in moderator support processes and implement changes that enhance the overall support experience. Maintain comprehensive documentation of support interactions and resolutions, using tools like Zendesk or similar ticketing systems, to ensure that our support team has access to accurate and up-to-date information. Stay updated on platform changes, community guidelines, and best practices in customer support, to provide accurate and effective support to our community. Qualifications Previous experience as a moderator on blithequark or similar online communities is required, with a deep understanding of community dynamics and the importance of effective support. Familiarity with Zendesk or similar ticketing systems, with the ability to learn and adapt to new tools and technologies. Proven experience in providing first-line support in a customer service environment, with excellent verbal and written communication skills and strong analytical skills. Ability to work in a team-oriented environment, collaborating with cross-functional teams to achieve common goals and provide exceptional support to our community. Strong problem-solving skills, with the ability to troubleshoot issues effectively and escalate complex problems to the appropriate teams. Excellent time management and organizational skills, with the ability to prioritize tasks and manage multiple support requests simultaneously. Preferred Qualifications Knowledge of blithequark's platform and community dynamics, with a deep understanding of our community's needs and preferences. Fluency in English and at least one additional European language (French, Italian, Spanish, or German), with the ability to provide support to our diverse community. Previous experience in customer support or community management roles, with a strong understanding of best practices in support and community engagement. Experience working with ticketing systems, such as Zendesk, and familiarity with community management tools and platforms. Career Growth and Development At blithequark, we are committed to providing our employees with opportunities for career growth and development. As a Community Support Specialist, you will have the chance to work with a talented team of professionals, learn from experienced colleagues, and develop your skills in customer support, community management, and technical support. We offer a range of training programs, workshops, and conferences to help you stay up-to-date with the latest trends and best practices in our industry. Work Environment and Company Culture blithequark is a dynamic and fast-paced work environment, with a strong focus on community, collaboration, and innovation. We believe in fostering a culture of openness, transparency, and respect, where everyone feels welcome and valued. Our team is passionate about what we do, and we are committed to making a positive impact on our community and the world at large. We offer a range of perks and benefits, including flexible working hours, remote work options, and a comprehensive benefits package. Compensation and Benefits At blithequark, we offer a competitive compensation package, with a range of benefits and perks to support your well-being and career growth. Our benefits package includes health insurance, retirement savings, and paid time off, as well as access to training and development programs, conferences, and workshops. We also offer a range of perks, including flexible working hours, remote work options, and a comprehensive wellness program. How to Apply If you are a motivated and experienced customer support professional, with a passion for community engagement and technical support, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to our careers page. We can't wait to hear from you and explore how you can contribute to our team at blithequark. Diversity and Inclusion blithequark is committed to diversity and inclusion, and we welcome applications from qualified candidates of all backgrounds. We believe that a diverse and inclusive workplace is essential to our success, and we are committed to creating a culture of respect, empathy, and understanding. If you require any accommodations during the application or interview process, please don't hesitate to let us know. Conclusion Thank you for considering this exciting opportunity to join our team at blithequark as a Community Support Specialist. We are confident that your skills, experience, and passion for community engagement and technical support make you an ideal candidate for this role. We look forward to receiving your application and exploring how you can contribute to our team. Apply now and join our vibrant community of communities! Apply for this job